AutoNation Ford White Bear Lake - Service Center

the repair work was great! But check in was not as smooth. no one told me when I made the apptment that the work would be done at quicklane. the people checking me in seamed But check in was not as smooth. no one told me when I made the apptment that the work would be done at quicklane. the people checking me in seamed a little confused. More

Originally was told it would take 2 hours but only 1 hour so appreciate that so appreciate that More

Thought it ridiculous to make an appointment to replace a tail light bulb which was already purchased. At Toyota you pull in they replace it you drive out at no charge. They were super slow to check me in an tail light bulb which was already purchased. At Toyota you pull in they replace it you drive out at no charge. They were super slow to check me in and the appointment took 45 minutes and costs $32 to simply screw a new bulb in. More

I really like the service at auto nation ford. They could of been a little bit faster, but overall good They could of been a little bit faster, but overall good More

Ron went out of his way to help me. He provided excellent service. My experience with the service staff has always been good. He provided excellent service. My experience with the service staff has always been good. More

First of all, the phone system you have is sooo frustrating. I could not get through to your Service Ctr - called x 3 one day, 3 X the next day:Finally got through to your operator. Left message frustrating. I could not get through to your Service Ctr - called x 3 one day, 3 X the next day:Finally got through to your operator. Left message for the employee working on my car. No return call for two days. Plus you kept my car from A Thursday to the following Wednesday which we were told you’d keep it max 2days. I won’t be coming back. More

I brought in my F150 because the front Break Line fluid leakage. They fix\replaced the break line in few hours, however my concern\question is to Ford company and not the dealer. How can a 6 year old truck leakage. They fix\replaced the break line in few hours, however my concern\question is to Ford company and not the dealer. How can a 6 year old truck break line just suddenly break? This is dangerous for the driver and other cars on the road, and I am willing to take Ford Company on this, there should be a recall for all 2016 F150. I will be calling Ford and stress this problem with them. More

Had some issues/delays in the process to start with, also miss communication. But ended up working with 3 great people, the service tech, the mechanic and the lady behind the counter. Solved all the issues w miss communication. But ended up working with 3 great people, the service tech, the mechanic and the lady behind the counter. Solved all the issues with quality work and professionalism. The F-150 runs great now. More

Service was amazing. They got me in and out in a timely matter. Very friendly. They got me in and out in a timely matter. Very friendly. More

Scheduled an appt at 12pm. At 2:30 I asked how long oil changes take and apparently my work order was not even given to the garage after I checked in. I was at the dealership u At 2:30 I asked how long oil changes take and apparently my work order was not even given to the garage after I checked in. I was at the dealership until 3pm. I would say that is terrible service. More