AutoNation Ford White Bear Lake - Service Center

Getting in touch with someone in service is next to impossible. When I did speak with someone they never followed up or got me to correct person. All I wanted was a status on my vehicle. Took just abou impossible. When I did speak with someone they never followed up or got me to correct person. All I wanted was a status on my vehicle. Took just about an hour working through phone tree and finally getting some one in sales that flowed through. More

In the 13 years I've been using Autonation's Quick Lane I've never had an issue until now. My oil cap was not put back on, my rear windshield wiper was left stuck in the wiper arm and the coolant level was I've never had an issue until now. My oil cap was not put back on, my rear windshield wiper was left stuck in the wiper arm and the coolant level was below minimum and not topped off. I returned to Autonation and these issues were taken care of quickly. I assume they had a new hire who definitely needs more training and/or supervision. I'm wondering what happened to the check list they've always used in the past. More

I was very impressed with the communication and service I received. Sean knows his stuff. Take good care of him. received. Sean knows his stuff. Take good care of him. More

Dropped car off for scheduled service appointment. Never looked at the car until 4 days later. Recommended replacement of "Swollen Lug Nuts", but could not provide manufacture specs prompting replacem Never looked at the car until 4 days later. Recommended replacement of "Swollen Lug Nuts", but could not provide manufacture specs prompting replacement...2017 Expedition. Said battery tested bad, but tested good at another service shop after we picked it up from them. Said the brakes needed to be replaced, but checked out fine from another shop. None of the recommended repairs were presented in writing when we pick the car up. Place is a joke and they have lost a 10 year customer who has purchased multiple new cars over the last decade. More

I went ahead my oil changed to buy 2020 Ford Fusion. They were nice and friendly They were nice and friendly More

Unfortunately this dealership doesn’t honor the Ford Premium Plan. I’d avoid them if I could. Premium Plan. I’d avoid them if I could. More

Service Dept. is consistently excellent at explaining what maintenance is needed for my 2013 Fiesta and honest about what is necessary now and what can be deferred is consistently excellent at explaining what maintenance is needed for my 2013 Fiesta and honest about what is necessary now and what can be deferred for later to help manage costs. They get the work done within the time they give me so I can plan my time. More

Staff was extremely friendly and attentive. I came in for an oil change and will be coming back for all my future services. I came in for an oil change and will be coming back for all my future services. More

I have owned new cars since 1963, my last two have been Fotd Escapes and the best I owned. In addition your dealership is the best I have dealt with. Thank you. Bob McCool Blaine, MN Fotd Escapes and the best I owned. In addition your dealership is the best I have dealt with. Thank you. Bob McCool Blaine, MN More

As usual, service was awesome and they took good care of my vehicle. It was done on time. my vehicle. It was done on time. More