AutoNation Ford White Bear Lake - Service Center

Came in for a recall on the flex plate. I had heard sounds, but was not sure if that was the flex plate issue or not. The double checked it and it was not, but throughly explained how they I had heard sounds, but was not sure if that was the flex plate issue or not. The double checked it and it was not, but throughly explained how they checked this and what to do if the sound does happen. The service department is very professional. I have used Auto Nation for years and will continue to. More

Accommodation, courtesy, listened to my concerns, timeliness, and efficiency. Thank you for all of this. timeliness, and efficiency. Thank you for all of this. More

Came in for an oil change. Service was friendly and very efficient. Looking forward to next time. Service was friendly and very efficient. Looking forward to next time. More

The staff there is outstanding. From Service,Sales and receptionist. No questions ask they will do whatever is needed. I like to be able to drop my truck off early and get a cal From Service,Sales and receptionist. No questions ask they will do whatever is needed. I like to be able to drop my truck off early and get a call when done. I would have Like to have my truck washed. More

Came in for my 100k mileage checkup and prepare the car for winter storage. Things have changed at this service center. Communication about what tasks they were performing was very good. The text messages for winter storage. Things have changed at this service center. Communication about what tasks they were performing was very good. The text messages method of communication works for me. It was more difficult to call and talk about the additional issues, but not awful. You are lucky to have Sean. He is friendly, knowledgable, outgoing and handles the pressure of multiple tasks well. You can tell he loves what he does. He gave me 10 minutes of his time to talk to me about winter storage tips for my Fusion. More

Auto Nation White Bear is my favorite dealer and maintenance place, i have been using them for more than a year now, got a new F150 truck from them, their sales and finance team are great, then the maintenance place, i have been using them for more than a year now, got a new F150 truck from them, their sales and finance team are great, then the maintenance is so easy through them, they drip me home and bring me to take back the truck on time, one of my beast dealers i use More

Shawn was very knowledgeable and did a good job taking care of me and my truck care of me and my truck More

Ron really went above and beyond assuring that the warranty I had would cover my repairs. My concerns were addressed warranty I had would cover my repairs. My concerns were addressed More

9/30/22 We had a couple negative experiences with Auto Nation FORD but this past check-in was great. I cannot say enough about Brennan Smith and his work with us. He got both of our FUSIONS in and out in Nation FORD but this past check-in was great. I cannot say enough about Brennan Smith and his work with us. He got both of our FUSIONS in and out in short order. He was helpful and courteous. He also gave us TWO free oil changes which was incredibly kind. Our experience at Brennan has given me greater confidence in Auto Nation FORD. Thank you, Brennan! More

Someone between Brendon and Kayleigh (sp? ) failed to have our appt in the system Friday, Sept 23. The appt for our truck bed and cover was made online in “your” system. Brendon kept telling m ) failed to have our appt in the system Friday, Sept 23. The appt for our truck bed and cover was made online in “your” system. Brendon kept telling me the email was “just gibberish”. Then when the truck was finally in the garage, Kayleigh (sp?) came over to tell me they need a whole day to put install the bed and cover. Then why did “your” system set us up for a 2:00 pm appt. We brought the truck in on Monday 9/26 at 7:30 am. They would have it done that day. When I called in the afternoon I was then told the truck will not be available until the next morning. I call Tues 9/37 am. Never heard anything called at 2:00. Never got a return call. Kayleigh (sp?) said she had the wrong number. Really. Unacceptable service by all. More