AutoNation Ford White Bear Lake - Service Center
White Bear Lake, MN
764 Reviews of AutoNation Ford White Bear Lake - Service Center
Dropped off my mustang for service, they were very good at keeping my updated on repairs and findings, i live over an hour away and always bring my cars to them because of quality of repairs and profession at keeping my updated on repairs and findings, i live over an hour away and always bring my cars to them because of quality of repairs and professionalism of staff. The technician joe in the fleet department always takes really good care of me and my vehicles. Worth the drive everytime More
Lots of changes since I purchased 3 vehicles here. Went back for recall work (finally!) and they DID get it done while I waited, in a bit under two hours. However, I sat in the new car showroom area ( Went back for recall work (finally!) and they DID get it done while I waited, in a bit under two hours. However, I sat in the new car showroom area (where I told the service writer I would be), looked at 4 vehicles on the floor (opened doors, checked interiors, sat in driver's seat of a couple...) and yet not one sales person even approached me to ask if I was interested or if I had any questions. TBH, I was just kicking the tires, so to speak, but they didn't know that! When my vehicle was ready, the SW called me... on my cell phone... because she "couldn't find me" in the waiting area! I was sitting right there, reading on my e-reader! And, when I asked specifically if MY vehicle parts were bad (per the recall notification), she couldn't tell me either way (good or bad), they just replaced them. So she says; I never saw the old parts they allegedly removed. More
this visit was just an oil change, but it was done a on a Saturday just so they could get me sooner than later. Just a side note, the chairs in the waiting room could use new cushions. thank you for a job we Saturday just so they could get me sooner than later. Just a side note, the chairs in the waiting room could use new cushions. thank you for a job well done. More
After a few miscommunications in regard to the bill and service completed, all was corrected. The Service Technician even came back in after his shift to get everything worked out. service completed, all was corrected. The Service Technician even came back in after his shift to get everything worked out. More
When it comes to my vehicle I've always had the best service with Auto Nation .The advisors are very friendly and professional. .Ive normally have gotten a loaner vehicle in the past although this time service with Auto Nation .The advisors are very friendly and professional. .Ive normally have gotten a loaner vehicle in the past although this time they were all loaned out , I used there shuttle service to get home from there the driver was very friendly and personable. Thank you Auto Nation for the awesome service. More
With the supply chain issues and staff shortages there were substantial delays in repairs being completed. The service manager (Pat) kept me informed of progress. The service was thorough, professional a were substantial delays in repairs being completed. The service manager (Pat) kept me informed of progress. The service was thorough, professional and personable. I have been taking my last three vehicles to this service center for the past 20 years and have always been satisfied and trust them to take care of my automotive needs. More
Work was done in time frame originally specified. But it took too long, even though I had an appointment, to take it back to start the work. The car was returned to me in pristine, clean and shiny But it took too long, even though I had an appointment, to take it back to start the work. The car was returned to me in pristine, clean and shiny condition, so that kind of made up for the extra 20 minutes. More