AutoNation Ford White Bear Lake - Service Center

Worst Service Department Customer Service experience ever!! Would get zero stars if I could, and still write this review. They will sell you a car (I got a good one thank you.) and be your best friend ever!! Would get zero stars if I could, and still write this review. They will sell you a car (I got a good one thank you.) and be your best friend during the purchase process. Try to take the car back for routine maintenance and some other work, "customer service" goes out the window!! Every time I've tried to schedule a service appointment, one of the 1st things I request, is a loaner, but the Customer Service rep will repeatedly try to talk me out of it, I try to explain, that I am a busy person with places to go, things to do, and people to see, and if I don't have a vehicle, I can't do those things, I am willing to wait a while for the needed service, if needs be, that's why I'm trying to schedule far enough in advance so they will have a loaner available for me, then they come back with "the service you're requesting usually only takes 24 hours or less". I have news for you!! EVERY TIME I'VE BROUGHT MY CAR IN FOR "should only take 24 hours" SERVICE, AUTONATION FORD IN WHITE BEAR LAKE HAS HAD MY CAR FOR A MINIMUM OF A WEEK!!!! If they have to run a diagnostic test on the vehicle, it's a "minimum of 48 hours", that's 2 x "24 hours" already (I was told they would need to do that for this service that I need). I work full time, and I have other obligations that require transportation when I'm not at work. I CANNOT be without transportation for 24 hours, let alone a week or more! "We'll give you a ride home and come pick you up when your vehicle is done".......Did you NOT listen to me?? I cannot be without transportation that long!! When I finally get through to them that I really do need a loaner vehicle, they then say that they will have to transfer me to the person who "handles loaners". They put me on hold, then come back 5 or more minutes later saying that person is on a break, gone to lunch, is on another call, at any rate, they can't help me right now, can they call me back shortly? Sure, how shortly? They can't say. Today it's been 5+ hours, no call yet, I'm sure they're now closed for the day. I think you get my drift it's OK to purchase a vehicle from them, new or used, they treat you well. (BTW I really do like the vehicle they sold me). But that's where the "good" ends. GO ELSEWHERE!!! I definitely will if I ever need to purchase another vehicle., I'm definitely taking my vehicle to another place for service.......maybe one of the MANY other dealerships in that neighborhood. More

Absolutely no communication and when the service manager called he blamed us for the problem called he blamed us for the problem More

The service drive is an absolute joke. I really like how my advisor, Louie, had time to decorate his beard with Christmas ornaments and then proceeded to tell me he doesn't have time to ca I really like how my advisor, Louie, had time to decorate his beard with Christmas ornaments and then proceeded to tell me he doesn't have time to call MyLeasePlan for my oil change payment because it takes too long. I'm still waiting for a phone call back for an approval on my door lock which was never looked at and that's the main reason I brought it in. It's been two weeks Never again. More

I utilized the remote service offering for a recall. The tech was on time and professional. This saved me tons of time. I would use this offering again. The tech was on time and professional. This saved me tons of time. I would use this offering again. More

Bought my truck here and had to bring it back for a repair that wasn’t covered under warranty unfortunately. They sent a video of the parts/damage which was helpful. They also delivered my vehicle to m repair that wasn’t covered under warranty unfortunately. They sent a video of the parts/damage which was helpful. They also delivered my vehicle to me when I wasn’t able to find time to pick it up before they closed. More

Tech didn’t do their job with checking my tires. The runner drove my car on the rim and told me my tire was flat! Wanted me to leave with my car on the rim! I showed up and told them to show me and The runner drove my car on the rim and told me my tire was flat! Wanted me to leave with my car on the rim! I showed up and told them to show me and they found a nail! Told me my car was done but I couldn’t pick it up due to ford not paying them yet. Couldn’t communicate unless I bugged them for answers.. they told me they would call me by end of day and it was 1-2 weeks before I heard anything. More

Good Service, 2 Software recall updates, Works Oil Change and tire rotation were done. Was given a good time estimate for completion. Change and tire rotation were done. Was given a good time estimate for completion. More

Great experience every one was very professional Ife been coming here for 11 years never a bad experience Auto Nation Ford of White Bear lake MN nock's it out of the park great service thank you I will be ba coming here for 11 years never a bad experience Auto Nation Ford of White Bear lake MN nock's it out of the park great service thank you I will be back! More

I was able to schedule an appointment for the following day. They took my car soon arrival and had it back to me sooner than they estimated. day. They took my car soon arrival and had it back to me sooner than they estimated. More

Great service with a free car wash! Price is transparent and very reasonable. Strongly recommended! Price is transparent and very reasonable. Strongly recommended! More