AutoNation Ford White Bear Lake - Service Center

My car was delivered to my home after the service was completed, and I found that to be very convenient. completed, and I found that to be very convenient. More

I came in for an oil change. Everyone was polite and friendly. When Kaley said my car was done and while I was paying for the service, I mentioned I received a recall and was won Everyone was polite and friendly. When Kaley said my car was done and while I was paying for the service, I mentioned I received a recall and was wondering how long it would take to get it fixed. (I expected it would take a 1/2 day or more). She said it’s a 10 minute job and she said we can get that done now. She left with my car and had it done immediately along with a car wash. I was impressed with the immediate service. Thank you all very much Kaley for your customer service. More

Great service and a pleasure to deal with. They definitely take care of their customers! They definitely take care of their customers! More

The Service Department employees were nice and polite. A great shot out to Geoff in the sales department. (Can't find his business card for his last name) Also, his wife is always pleasant and eviting w A great shot out to Geoff in the sales department. (Can't find his business card for his last name) Also, his wife is always pleasant and eviting whenever I stopped by. Geoff is one of the best individuals I have had the pleasure buying a vehicle from. He's one xxxx of a human being. even though he served in the Army. lol More

Oil change was quick although nobody really said to much to me about anything after also I don’t understand why I had to wait three weeks to get in for an oil change appointment when I know 2 different peop to me about anything after also I don’t understand why I had to wait three weeks to get in for an oil change appointment when I know 2 different people that were able to get in before me one just showed up and had it done and the other one made an appt and got in 2 days later More

Good experience overall but had to wait 10 - 15 min to get my car delivered to the garage for pickup. get my car delivered to the garage for pickup. More

The representatives were courteous and knowledgeable. Everyone went out of their way to make sure we were helped. Everyone went out of their way to make sure we were helped. More

We have used Auto Nation WBL exclusively for our truck since it's purchase. In the past, the Quick Lane was easy and convenient. In January, we tried the Quick Lane, which is very timely. This time, the since it's purchase. In the past, the Quick Lane was easy and convenient. In January, we tried the Quick Lane, which is very timely. This time, the wait was long due to staffing issues we think and we ended up making an appointment for the next day. That went well and we were satisfied with the service. More

I feel that Auto Nation does the best that it can do. It probably needs more mechanics. It probably needs more mechanics. More

In my opinion this locations service department has been going downhill for a while now. Which is sad cause once being my favorite go to location. I am not sure what is going on, but they have a revolving d going downhill for a while now. Which is sad cause once being my favorite go to location. I am not sure what is going on, but they have a revolving door with "Service Advisors". They seem not to cross train or set their employees up for success. Prices are way too high and seems like a mechanic is always trying to upsell thru the Advisor. Which is funny because they usually have a hard time explaining the situation anyways. Never receive any real good promotions or discounts for repeat business. If I really need assistance the customer service girls in the service center are the ones to go too. Very knowledgeable. Hopefully this is just a speed bump and service will get better. More