AutoNation Ford White Bear Lake - Service Center

Very good and would recommend this to anyone who wants a good place to go get there car fixed good place to go get there car fixed More

Communication should have been better. I was told that my truck repairs it would be done on a Friday at the latest. Called several times during the day (Friday) to find out status and no o I was told that my truck repairs it would be done on a Friday at the latest. Called several times during the day (Friday) to find out status and no one answered so left voicemails. Waited until Saturday morning and when I called, the receptionist said that the Service Department was closed. I asked if she was sure because I dropped off my truck the prior Saturday. She still claimed it was closed. I happened to be driving by that same Saturday and stopped in and the service department was open. I asked the gentleman that was working and he could not find what the status of my truck was. He said I needed to wait until Monday to talk with Bradley. Very disappointing to say the least. On Monday Bradley called and said that my truck was ready. He also told me that the total cost of repairs was another $120 more than he quoted me on the prior Wednesday. I didn't want to complain because I did not want to aggravate anybody in the service deportment since they still had my truck. Unfortunately I will not be bringing my truck back there for service nor will I recommend anybody to go there. More

Need to be more responsive on vehicle repairs, customers shouldn't have to call to find out status. Communication is vital, if you want return business. shouldn't have to call to find out status. Communication is vital, if you want return business. More

The young man at the customer service desk when I brought my F150 in for repairs was very nice and helpful. Explain my warranty to me and my truck was done in time. They gave me a ride home they picked me up my F150 in for repairs was very nice and helpful. Explain my warranty to me and my truck was done in time. They gave me a ride home they picked me up. I thought it was fantastic. More

Top notch service! Very happy with my experience with AutoNation Ford in White Bear Lake, MN. Professional attitudes. Amy was friendly, eager to take and answer all qu Very happy with my experience with AutoNation Ford in White Bear Lake, MN. Professional attitudes. Amy was friendly, eager to take and answer all questions, polite, and great to communicate through the whole process. I was updated frequently, and explained thoroughly how things were proceeding. The mechanic did a great job! My vehicle was fixed properly and quickly! 5+ stars More

Very pleased with the service provided by Fleet center. Mark is always very helpful in getting the vehicles in and out quickly. Mark is always very helpful in getting the vehicles in and out quickly. More

Great service and kept me updated and provided good experience after the first day. The issue I had on first day was that I was not informed that my car would have not been worked on the day I dropped experience after the first day. The issue I had on first day was that I was not informed that my car would have not been worked on the day I dropped it and I had to demand a loner because I didn’t have a car. Having known that I would have planned accordingly or taken it to another Ford dealership More

I have worked with this dealership since 2016 on a service package. No matter who I have worked with, they have all strived to be communicative and transparent. Even when things go awry, they own it a service package. No matter who I have worked with, they have all strived to be communicative and transparent. Even when things go awry, they own it and make it right. More

I went in for an oil change. Quick and great service, they even washed the car. Quick and great service, they even washed the car. More

The service person was extremely helpful and very knowledgeable I certainly will bring my Ford fusión back to your agency. knowledgeable I certainly will bring my Ford fusión back to your agency. More