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Apple Ford White Bear Lake
White Bear Lake, MN
1,305 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,305 reviews
January 24, 2024
Absolutely no help whatsoever. I can’t even get the finance manager Micheal Wicker to return my calls or email. We bought the car from your location OVER 6 MONTHS AGO and just simp I can’t even get the finance manager Micheal Wicker to return my calls or email. We bought the car from your location OVER 6 MONTHS AGO and just simply want to get our Jeep registered in our state. We can’t do that without the appropriate paperwork. We can not drive to the AutoNation to get this issue resolved, as we live in a completely different state. If anyone at AutoNation reads this PLEASE HELP!! More
by steffygunter
Employees Worked With
Tylor and Michael Wicker
January 13, 2024
Honestly, it’s great. Love the building, gonna be a shame when they destroy it. Rich is a great sales person Only complaint! GET FASTER COMPUTERS 😂 Waited like 2 hour Love the building, gonna be a shame when they destroy it. Rich is a great sales person Only complaint! GET FASTER COMPUTERS 😂 Waited like 2 hours cause computers were so dang slow More
by Sb685298
Employees Worked With
Rich
January 08, 2024
Our sales person, Phil, and finance manager Joe were awesome to work with! Finance really worked with us to get a great deal for our trade and new vehicle! I definitely recommend AutoNation Ford in Vadn awesome to work with! Finance really worked with us to get a great deal for our trade and new vehicle! I definitely recommend AutoNation Ford in Vadnais Heights and look forward to working with them in the future! Thank you! More
by Xyoojki
Employees Worked With
Phil and Joe
January 06, 2024
Demetrius was very patient with me as I purchased my new truck. Buying a new car is an extremely stressful process and he made it easy. My finance guy was easy and fun to go through this process with. This truck. Buying a new car is an extremely stressful process and he made it easy. My finance guy was easy and fun to go through this process with. This is my second vehicle from this dealership More
by GMJ
Employees Worked With
Demetrius and Chris I think
December 19, 2023
The service drive is an absolute joke. I really like how my advisor, Louie, had time to decorate his beard with Christmas ornaments and then proceeded to tell me he doesn't have time to ca I really like how my advisor, Louie, had time to decorate his beard with Christmas ornaments and then proceeded to tell me he doesn't have time to call MyLeasePlan for my oil change payment because it takes too long. I'm still waiting for a phone call back for an approval on my door lock which was never looked at and that's the main reason I brought it in. It's been two weeks Never again. More
by Reed.d
Employees Worked With
Louie Dickey
December 17, 2023
I utilized the remote service offering for a recall. The tech was on time and professional. This saved me tons of time. I would use this offering again. The tech was on time and professional. This saved me tons of time. I would use this offering again. More
by lhenstein
Employees Worked With
Don’t recall
December 16, 2023
Bought my truck here and had to bring it back for a repair that wasn’t covered under warranty unfortunately. They sent a video of the parts/damage which was helpful. They also delivered my vehicle to m repair that wasn’t covered under warranty unfortunately. They sent a video of the parts/damage which was helpful. They also delivered my vehicle to me when I wasn’t able to find time to pick it up before they closed. More
by Lyledandridge
Employees Worked With
Bradley
December 14, 2023
Tech didn’t do their job with checking my tires. The runner drove my car on the rim and told me my tire was flat! Wanted me to leave with my car on the rim! I showed up and told them to show me and The runner drove my car on the rim and told me my tire was flat! Wanted me to leave with my car on the rim! I showed up and told them to show me and they found a nail! Told me my car was done but I couldn’t pick it up due to ford not paying them yet. Couldn’t communicate unless I bugged them for answers.. they told me they would call me by end of day and it was 1-2 weeks before I heard anything. More
by Alicia
Employees Worked With
Ron and Pat
