Apple Ford White Bear Lake

Evan Mallet and the other members of the AutoNation Ford team could not have been more helpful. Absolutely no pressure, no haggling, no headaches. team could not have been more helpful. Absolutely no pressure, no haggling, no headaches. More

Worst Service Department Customer Service experience ever!! Would get zero stars if I could, and still write this review. They will sell you a car (I got a good one thank you.) and be your best friend ever!! Would get zero stars if I could, and still write this review. They will sell you a car (I got a good one thank you.) and be your best friend during the purchase process. Try to take the car back for routine maintenance and some other work, "customer service" goes out the window!! Every time I've tried to schedule a service appointment, one of the 1st things I request, is a loaner, but the Customer Service rep will repeatedly try to talk me out of it, I try to explain, that I am a busy person with places to go, things to do, and people to see, and if I don't have a vehicle, I can't do those things, I am willing to wait a while for the needed service, if needs be, that's why I'm trying to schedule far enough in advance so they will have a loaner available for me, then they come back with "the service you're requesting usually only takes 24 hours or less". I have news for you!! EVERY TIME I'VE BROUGHT MY CAR IN FOR "should only take 24 hours" SERVICE, AUTONATION FORD IN WHITE BEAR LAKE HAS HAD MY CAR FOR A MINIMUM OF A WEEK!!!! If they have to run a diagnostic test on the vehicle, it's a "minimum of 48 hours", that's 2 x "24 hours" already (I was told they would need to do that for this service that I need). I work full time, and I have other obligations that require transportation when I'm not at work. I CANNOT be without transportation for 24 hours, let alone a week or more! "We'll give you a ride home and come pick you up when your vehicle is done".......Did you NOT listen to me?? I cannot be without transportation that long!! When I finally get through to them that I really do need a loaner vehicle, they then say that they will have to transfer me to the person who "handles loaners". They put me on hold, then come back 5 or more minutes later saying that person is on a break, gone to lunch, is on another call, at any rate, they can't help me right now, can they call me back shortly? Sure, how shortly? They can't say. Today it's been 5+ hours, no call yet, I'm sure they're now closed for the day. I think you get my drift it's OK to purchase a vehicle from them, new or used, they treat you well. (BTW I really do like the vehicle they sold me). But that's where the "good" ends. GO ELSEWHERE!!! I definitely will if I ever need to purchase another vehicle., I'm definitely taking my vehicle to another place for service.......maybe one of the MANY other dealerships in that neighborhood. More

Absolutely no communication and when the service manager called he blamed us for the problem called he blamed us for the problem More

We had a great experience at AutoNation and are very happy with our purchase. Everyone was helpful and the process was smooth. happy with our purchase. Everyone was helpful and the process was smooth. More

Great cat buying experience. Adrian helped me fond the perfect car. Joseph in financing was thorough and helpful. It was the first time I’d bought a car all by myself. Thanks fo Adrian helped me fond the perfect car. Joseph in financing was thorough and helpful. It was the first time I’d bought a car all by myself. Thanks for making it comfortable for me. More

We had a great experience buying our new F150 from AutoNation. Sawyer was a pleasure to work with. AutoNation. Sawyer was a pleasure to work with. More

Richard and Sawyer were very helpful and listened to our concerns and gave good advice. Michael was also helpful in explaining our lease. concerns and gave good advice. Michael was also helpful in explaining our lease. More

Superb service and commitment. Family oriented and very welcome environment. I look forward to working with Autonation Ford. Family oriented and very welcome environment. I look forward to working with Autonation Ford. More

Pete Turgeon and the rest of the AN team were great to work with. They answered all of our questions, were knowledgeable and super friendly. This was a pain-free car shopping shopping experience. work with. They answered all of our questions, were knowledgeable and super friendly. This was a pain-free car shopping shopping experience. More

Decided to purchase a 2024 Edge to replace my 2019. Even though I was a return customer the service and attention was top notch. They even helped me remove the contents from my 2019 and place it into m Even though I was a return customer the service and attention was top notch. They even helped me remove the contents from my 2019 and place it into my new car. I wanted to keep my state park license plate and the finance officer called the state of MN to figure out how to do that. I really appreciated it. More