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Apple Ford White Bear Lake
White Bear Lake, MN
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,307 reviews
March 27, 2023
I made an appointment to have a Ford Recall performed on my 2013 F150, i was able to get my truck in right away, no delays, all people were pleasant to deal with and the work was performed well within the t my 2013 F150, i was able to get my truck in right away, no delays, all people were pleasant to deal with and the work was performed well within the time frame I was told when dropping it off. It seems this location service department has turned it around since my last visit there, when they closed the quick lane part of the department a couple years ago, I swore I would never go back, but hopefully this is a sign of positive change at this location! Thanks for the good service. More
by thomascra
Employees Worked With
Jamie
March 27, 2023
Autonation always goes out of their way at to help and makes the car buying business a great Experience. Geoff is a pleasure to work with and his experience really shows. makes the car buying business a great Experience. Geoff is a pleasure to work with and his experience really shows. More
by Joel Brown
Employees Worked With
Geoff Jelinek
March 22, 2023
Great place to buy your next vehicle from. The sales team and finance team are terrific at getting things done quickly so you don't have to wait so long. Now that I bought a vehicle from AutoN The sales team and finance team are terrific at getting things done quickly so you don't have to wait so long. Now that I bought a vehicle from AutoNation Ford. I have brought my vehicle in for it's routine maintenance. The service team is very knowledgeable and gets you back on the road in no time. Thank you to everyone at AutoNation Ford in White Bear Lake for the fantastic service. I highly recommend anyone to buy from here. More
by Jspaeth1
Employees Worked With
Jamie
March 20, 2023
I bought my Ranger at this dealership 20 years ago and I finally bought a new Edge this past August. I have always been treated well at this dealership. Everyone is extremely friendly and willing to help. finally bought a new Edge this past August. I have always been treated well at this dealership. Everyone is extremely friendly and willing to help. More
by Rose.miller
Employees Worked With
Dean in the service department
March 18, 2023
AutoNation service department was very thorough, thoughtful, and professional. Everything was taken care of in a timely manner. Bradley was extremely helpful and courteous. thoughtful, and professional. Everything was taken care of in a timely manner. Bradley was extremely helpful and courteous. More
by Hamerskir
Employees Worked With
Bradley
March 18, 2023
Brought are truck in to the service department on fleet side. truck had intermittont issues do to water penitrating the wiring harness. first go around I was told they where unable to locate a harness. so side. truck had intermittont issues do to water penitrating the wiring harness. first go around I was told they where unable to locate a harness. so the only option was to wait till spring or let them splice in to the harness with a new pins. I gave them the the Ok becuase I needed this truck back. Then they said it was the engine computer, and then the fuel pump. went to get it and it didn't make it out of the lot. with a $3700 dollar bill they said they would make it wright. 2 weeks later they call me and say it needs a new engine harness the same harness they suppsidly fixed,and could get a new Harness. but could not give me a hourly rate becuase apparently no one at ford has ever put in a engine harness in a truck. Thet charged me anouther $3300 dollars to a totle of $7,100 to fix the same issue I would of never let them splice the harness if I new we could get another one, and they cut mu uhf cable (Digital shop radio Cable) and tride a shoty repair insted of replacing it. I ended up havig to replace it on my own. Beware I am a Shop manager at a heavy equipment company. My 1940s shop looks like a brand new shop to theres. they try and short cut to save you money. but it ends up costing you alot more! More
by adam.brown
Employees Worked With
Fleet side
March 17, 2023
Brought are truck in to the service department on fleet side. truck had intermittont issues do to water penitrating the wiring harness. first go around I was told they where unable to locate a harness. so side. truck had intermittont issues do to water penitrating the wiring harness. first go around I was told they where unable to locate a harness. so the only option was to wait till spring or let them splice in to the harness with a new pins. I gave them the the Ok becuase I needed this truck back. Then they said it was the engine computer, and then the fuel pump. went to get it and it didn't make it out of the lot. with a $3700 dollar bill they said they would make it wright. 2 weeks later they call me and say it needs a new engine harness the same harness they suppsidly fixed,and could get a new Harness. but could not give me a hourly rate becuase apparently no one at ford has ever put in a engine harness in a truck. Thet charged me anouther $3300 dollars to a total of $7,100 to fix the same issue I would of never let them splice the harness if I new we could get another one, and they cut my uhf cable (Digital shop radio Cable) and tride a shoty repair insted of replacing it. I ended up havig to replace it on my own. Beware I am a Shop manager at a heavy equipment company. My 1940s shop looks like a brand new shop to theres. they try and short cut to save you money. but it ends up costing you alot more! and dont admit to there mistakes! More
by adam.brown
Employees Worked With
Mike fleet maintenace
