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Apple Ford White Bear Lake
White Bear Lake, MN
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,307 reviews
May 04, 2023
We took our F350 in for the 40k scheduled maintenance. I had an appointment for a day, they called late in the day saying they hadn’t got to it yet and should get it done the next day. The service includ I had an appointment for a day, they called late in the day saying they hadn’t got to it yet and should get it done the next day. The service included a tire rotation. When driving home I got a low tire pressure warning in the rear tires. They hadn’t adjusted the tire pressures as the rear tires run 20 lbs more than the front. They also had topped off the DEF, and in the process they spilled some so I had dried DEF running down the side of my truck. I’m disappointed in their attention to detail on those two items and am concerned on how well the rest of the work was done. More
by andersrick
Employees Worked With
Don’t recall
May 03, 2023
Luis the mechanic was extremely knowledgeable about my repairs. Showed me the worn parts and assured me of the safety of putting new parts in. Jackie, the cashier went through each part of my bill so I un repairs. Showed me the worn parts and assured me of the safety of putting new parts in. Jackie, the cashier went through each part of my bill so I understood what I was paying for. I would highly recommend the service Department at Autonation Ford to anyone. More
by Dave Orton
Employees Worked With
Luis and Jackie
May 01, 2023
Always helpful and with lots of knowledge. Extremely great customer service.our safety recall was done so quickly that I waited and took my Ford Escape home the same day. Extremely great customer service.our safety recall was done so quickly that I waited and took my Ford Escape home the same day. More
by judyvalento
Employees Worked With
My husband could not remember…sorry
May 01, 2023
Everyone did a good job. I do have one complaint. 3 times in one day I heard from different people,”We are short handed.” That annoyed me so much. It’s not my fault your shor I do have one complaint. 3 times in one day I heard from different people,”We are short handed.” That annoyed me so much. It’s not my fault your shorted handed. If you can’t fulfill the car appointment don’t make the appointment. Only work on cars that you have staff to work on. If you think saying your short handed is getting sympathy from the public, you are wrong. I discussed this with a group of friends and they agree it is so irritating when businesses use this as an excuse. More
by Vickie
Employees Worked With
Chris T.
