Apple Ford White Bear Lake

After having gotten some preapproved financing terms that I signed off of with the dealership, we went in to sign papers and pick up our car. Sitting in with their finance person was an uncomfortable and reg I signed off of with the dealership, we went in to sign papers and pick up our car. Sitting in with their finance person was an uncomfortable and regrettable experience. And somehow within that he completely changed the terms that I and the dealership had agreed to and I ended up with a far worse offer. The process was shady and underhanded. In addition, he made my wife extremely uncomfortable talking about his girlfriends and showing off pictures of them, he scrolled through documents to the signature without letting me read them first, and all in all made us feel very uncomfortable but I'm sure that was his intention. When this was brought up to the manager he just shrugged us off and didn't address any concerns about the financing nor about issues with the vehicle after one week of having it. More

everything was good. I got in and out at the time they said that I would I got in and out at the time they said that I would More

Great experience. Communication including video spotlighting and verifying the issues. NO Upsell, they fixed what was wrong, kept in contact with me. Very easy proc Communication including video spotlighting and verifying the issues. NO Upsell, they fixed what was wrong, kept in contact with me. Very easy process More

Dropped vehicle off for scheduled service first thing Monday morning. Called to ask when I could pick it up and they informed me they don't do the type of diagnostics I scheduled the appointment for on M Monday morning. Called to ask when I could pick it up and they informed me they don't do the type of diagnostics I scheduled the appointment for on Mondays. So they had the vehicle all day, didn't diagnose it or even do the unrelated recall work I also needed done. More

The purchase process was easy but I felt a little rushed. This dealer was the the only one in the area that had the type of vehicle in the price range I was looking at so my options were limited. The am very This dealer was the the only one in the area that had the type of vehicle in the price range I was looking at so my options were limited. The am very happy with vehicle I purchased and having a 3 year unlimited mileage bumper to bumper warranty for the next 3 years was icing on the cake. More

I was greeted immediately by my advisor Troy. I was given a time frame to which I could expect to hear the results of their findings with my concerns. I was contacted with recommendations and an I was given a time frame to which I could expect to hear the results of their findings with my concerns. I was contacted with recommendations and an estimate for repairs within that time frame and the repairs were completed on time. The estimated repair cost was correct and I am very pleased with my service. More

scheduling was easy, service was done quickly, I was kept informed, they offered me a ride to come get my truck. Great experience and better than last time, so improving! informed, they offered me a ride to come get my truck. Great experience and better than last time, so improving! More

The service was good. We especially liked Matt who answered all our questions honestly without being pushy. I feel we should have gotten more money off for buying a car wi We especially liked Matt who answered all our questions honestly without being pushy. I feel we should have gotten more money off for buying a car with 5,400 miles on it. They said it would be discounted $1,200-1,500 off but it was only $700 discounted. I guess buyer beware is the lesson we learned from this. It was disappointing. Had we known we would have bought one with no miles on it. More

Sales person (Demetrius) was just excellent. Took time to answer all our questions and really helped us through the buying process. Auto Nation -- you have an outstanding representative in him. Took time to answer all our questions and really helped us through the buying process. Auto Nation -- you have an outstanding representative in him. More

Ben and staff did a great job from start to finish. Everything was as promised. Everything was as promised. More