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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,307 reviews

October 21, 2010

If Ford had 100 salespersons like Phil Goldstein the company would exceed all projections for each year. His concern and dedication to the Ford Company shows in his presentation of the product. His kn More

by oakdalegrandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Goldstein
October 16, 2010

Excellent sales assistance. Not pushy and very helpful. The inventory was great on new and used cars, although we purchased new. First experience with leasing. Everyone was great and the process was easy More

by maryhauser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marcotte
October 12, 2010

We had a very good experience at Tousley Ford. They were very laid back and didn't flinch when we brought both kids to help us test drive the Focus... they even helped get the boosters in place. Pete was gr More

by mnski2010
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Turgeon
October 11, 2010

My overall expierence at Tousley Ford was more than I anticipated. The people I worked with went far and beyond to make sure I was completely satisfied. I would recommend Tousley Ford to anyone I know. More

by HMeyer
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Rich, Ann de St. Aubin
October 08, 2010

Everyone who I had contact with at Tousley Ford was very considerate and helpful. I especially liked my salesperson, Dave Marcotte. He was very knowledgeable and considerate, not pushy at all. I definite More

by phillya45
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Marcotte
October 06, 2010

The best experience I have ever had! The Entire Sales The best experience I have ever had! The Entire Sales and Service Staff at Tousley is Exceptional!!!! I have always had my Fords serviced at Tousley More

by JDOBuddy
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jelinek/Cindy Anderton
October 06, 2010

When my Dad passed away, I purchased his Ford Explorer, which he purchased at Tousley, I received excellent Service. When I needed to replace my truck, I asked my Brother who I should work with - Dave Ort More

by dsadowd01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Orton
October 05, 2010

Great experience overall. Randy was very patient with me and took lots of time to help me get the exact truck that I wanted. I did not like being forced to buy the windshield protection product, but since More

by TomB985
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Price
Recommend Dealer
Yes
Employees Worked With
Randy Trochman, Ann de St. Aubin
October 05, 2010

Everyone that we worked with treated us with great respect. Phil, Randy, Ann and everyone else always made sure we were taken care of and always up to date on what was going on with our new purchase. More

by kittykat05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Goldstein, Randy Trochman, Ann de St. Aubin
October 04, 2010

This was our second purchase from Tousley Ford. The sales rep Jason was very courteous and professional. We had our two young children with us and Jason and the staff at Tousley were very friendly to our who More

by bigman72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Affeldt
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