Apple Ford White Bear Lake

We had a very good experience at Tousley Ford. They were very laid back and didn't flinch when we brought both kids to help us test drive the Focus... they even helped get the boosters in place. Pete was gr very laid back and didn't flinch when we brought both kids to help us test drive the Focus... they even helped get the boosters in place. Pete was great to work with. He helped my wife and I every step of the way. More

My overall expierence at Tousley Ford was more than I anticipated. The people I worked with went far and beyond to make sure I was completely satisfied. I would recommend Tousley Ford to anyone I know. anticipated. The people I worked with went far and beyond to make sure I was completely satisfied. I would recommend Tousley Ford to anyone I know. They have an awesome team there, and are willing to do put you first when it comes to buying a new car. More

Everyone who I had contact with at Tousley Ford was very considerate and helpful. I especially liked my salesperson, Dave Marcotte. He was very knowledgeable and considerate, not pushy at all. I definite considerate and helpful. I especially liked my salesperson, Dave Marcotte. He was very knowledgeable and considerate, not pushy at all. I definitely appreciated that. I usually dread buying a new car because the salespeople are pushy and trying to sell optional add-ons. Less is more when it comes to being aggressive with customers. We generally know what we want and it is better to sell one less add-on and keep a customer who doesn't have regrets surface a week later. More

The best experience I have ever had! The Entire Sales The best experience I have ever had! The Entire Sales and Service Staff at Tousley is Exceptional!!!! I have always had my Fords serviced at Tousley The best experience I have ever had! The Entire Sales and Service Staff at Tousley is Exceptional!!!! I have always had my Fords serviced at Tousley and was recently in a car accident and my favorite car was totaled. The staff was sincere and truly concerned for me and helped me make the right decision on purchasing my car. More

When my Dad passed away, I purchased his Ford Explorer, which he purchased at Tousley, I received excellent Service. When I needed to replace my truck, I asked my Brother who I should work with - Dave Ort which he purchased at Tousley, I received excellent Service. When I needed to replace my truck, I asked my Brother who I should work with - Dave Orton was the name he gave, I am now on my 3rd Ford Escape thru Tousley's leasing program, I am very happy!!! More

Great experience overall. Randy was very patient with me and took lots of time to help me get the exact truck that I wanted. I did not like being forced to buy the windshield protection product, but since and took lots of time to help me get the exact truck that I wanted. I did not like being forced to buy the windshield protection product, but since it was included in the price I was quoted it did not bother me that much. Every other dealer I bought a car or truck from did the first oil change for free, while Tousley only offered $15 off the service. I have since been back to Tousley to look at a vehicle for my wife. Again I was impressed the way we were treated by the sales team. Everything was very open and honest, and I did not feel pressured into buying a vehicle that day. I was treated well by people who knew a lot about the product. This is why I will be returning when it's time to replace my wife's car. More

Everyone that we worked with treated us with great respect. Phil, Randy, Ann and everyone else always made sure we were taken care of and always up to date on what was going on with our new purchase. respect. Phil, Randy, Ann and everyone else always made sure we were taken care of and always up to date on what was going on with our new purchase. We will 100% recommend Tousley Ford to everyone. Tousley Ford is a neat, clean, professional company that has employees with the same standards. More

This was our second purchase from Tousley Ford. The sales rep Jason was very courteous and professional. We had our two young children with us and Jason and the staff at Tousley were very friendly to our who rep Jason was very courteous and professional. We had our two young children with us and Jason and the staff at Tousley were very friendly to our whole family. I would highly reccomend Jason to anyone who visits Tousley Ford. He is very knowledgeable in all aspects of the new car buying experience and the Sync systems on the new Ford vehicles. The staff from Jason to the sales Manager were excellent. They sat down and worked with us on many different financing options and alternatives. I look forward to my next purchase at Tousley Ford !!! More

I highly enjoyed my experience with Tousley Ford. Our representative was very kind and efficient making getting a new car extremely easy. He was very knowledgeable and patient. Thank you for all you di representative was very kind and efficient making getting a new car extremely easy. He was very knowledgeable and patient. Thank you for all you did. One thing we did have an issue with, but would not deter us from buying from Tousley again would be that my dad retired from the Ford Plant in the cities and he was with me to help purchase the vehicle. We were told that he would not need to be on my finance application, he just also had to fill out the information as well just so that I could receive his employee discount plan. But, when we started receiving things in the mail it has appeared that my dad's name is the primary person who took the loan out, not myself. We were unaware that that was going to take place, I know have excellent credit and if I could buy my own house, why would my dads name need to be on loan papers? We were a little confused by that. More

Brandon Kachel is the best auto sales rep I have ever worked with. He knew the products inside and out, asked appropriate questions about how we would use the vehicles to be certain he was showing us th worked with. He knew the products inside and out, asked appropriate questions about how we would use the vehicles to be certain he was showing us the attributes of the vehicles which were relevant to us, and at an appropriate point probed on financial requirements, including whether he should show us used cars v. new, lease v. buy, loan v. cash, etc. When we told him that Tousley Ford was our first stop on a day of trying out different vehicles, Brandon gave us detailed information to take with when we left, including an initial pricing proposal, then followed up later. He also effectively leveraged the sales benefits of the rebates which where then active - when I told him we would be in the next weekend to buy the car, he made sure I understood that the rebates he had told us about would expire in 2 days, which of course drew us back in sooner. As someone who has managed peopled in many areas, I truly enjoy recognizing and working with someone who is a true professional in their field. Brandon is such a professional. More