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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,307 reviews

November 23, 2010

Very impressed with salesperson (Bob) and entire team at Tousley Ford. Service concept of teams seems reliable. Escape came out clean and ready to role. I paid cash, but the finance officer was also very More

by rpulmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Burchmeister
November 22, 2010

Upon arrival I had a car in mind I really wanted. After looking around and talking with the Hietala, we came to an agreement that the Ford Focus would be the best option for me. He was very friendly and w More

by ASchultz23
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hietala
November 13, 2010

Great experience! Highly recommended this dealer to a colleague who in turn purchased a vehicle. Sales staff bent over backwards to make sure my order was shipped timely and arrived exactly as I had wis More

by johnzurn
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Friedman
November 12, 2010

The minute that you walk into Tousley Ford they make you feel special. You immediately have someone asking how they can help you and offering you a beverage. Then the sales guys are not pushy they listen More

by klammers
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sether/Ann de St. Aubin
November 12, 2010

Pete Turgeon is the best salesman we have ever worked with. He is enthusiastic without being high pressure and very knowledgeable about Ford vehicles. We will continue coming to Tousley because of Pete More

by Ajdalec
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Turgeon
November 11, 2010

We've been repeat customers for Dave Orton since the 80's - wonderful as alway, very trustworthy person and feel we always get a honest deal. Excellent as always. Have recommended Tousley and Dave many tim More

by AnnTerry1
Customer Service
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Recommend Dealer
Yes
Employees Worked With
Dave Orton
November 10, 2010

I went to Tousley Ford and by the moment I got there the people were so friendly and helpfull.This was my second time in a dealer; my first experinece was really bad I did not got good information. Tousley More

by MiryamTatiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Solomonson and Bryan Kerswell
October 26, 2010

I normally hate to buy a new or used car. There is the finding the car you want and then the dreaded negotiating to get the best deal, which I always thought I never really got. This was an entirely dif More

by rstreifel
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Bob Bachmeier
October 22, 2010

My Ford buying/leasing experience was as expected; GREAT! Steve Sether is a fantastic sales person and made my visit very enjoyable. Tousely Ford makes everything convenient to drop in for regular ma More

by us059513
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sether
October 21, 2010

Friendly, comfortable visit to Tousley Ford. I was ready to make a purchase that evening.....everything fell in to place during the purchase process. Right vehile - right people - right price, without the More

by mrubbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
4