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Apple Ford White Bear Lake

White Bear Lake, MN

4.6
1,319 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,319 reviews

July 26, 2011

I found Dan a very help full salesman and felt he was concerned about what I was looking for and helped me make sure I got what I wanted. He went every thing to make sure I got what I wanted and offered More

by jimvh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hietala
July 17, 2011

I stopped into Tousley with a hard to describe noise which I thought might a transmission or front wheel noise. After looking over and driving the truck the shop identified the problem as a rear differe More

by jn4wsr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cindy Anderton
July 07, 2011

I had a good experience with Tousley Ford. Also, happy that Ford Co. did not take bailout $ from the government. Like my new F150 and put the truck to work at our cabin right after I purchased it. One of More

by beckysexton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Swanburg
July 07, 2011

Ford did a nice job. I use this service because I want a Ford dealership to service my Ford Truck. They seemed very efficient and nice. Also, like that they wash my truck for me. Keep up the good work, More

by beckysexton
Customer Service
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Price
Recommend Dealer
Yes
Employees Worked With
Quik Lube Service
July 01, 2011

Jon was outstanding! I was pre-financed when I walked in and I literally test drove the Ford Escape that I had been wanting and bought it from him. They offered me more money than I was expecting for my tr More

by SEVERSON1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Friedman
July 01, 2011

It was a very good day at the dealership.Everyone was very friendly. Very Helpful and explained everything to us that we had questions on. Thanks for the great experience. Edward Hannah More

by HannahE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aboody and the red team
June 27, 2011

On a late Friday afternoon, after hurrying into Tousley Ford because of a severely leaking tire, the crew on duty scheduled me immediately for the necessary repair. The repair was completed within 30 minu More

by boleary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Jason
June 27, 2011

We will for sure go back for a future sale because our experience was fantastic and we love our Ford Fusion!! This is the third car we have purchased from Tousley. More

by shleebone
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Goldstein
June 27, 2011

I went in for a noise in the air conditioning, and the car had to be in the sun to hear it. They left it sit and were able to hear the same sound. While at first they said it may be a 2 day job to repair, More

by ddoffing
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe and the Gray Team
June 25, 2011

I've been patronizing Tousley Ford as a Lease customer for approx 17 yrs. I'd recommend this dealership, as well as Dave Orton, to anyone. Dave's a get it done kind of guy and the results are always exc More

by DiBuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Orton
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