Apple Ford White Bear Lake

I had the premium package for 5,000 mile check ups. AutoNation did all my service but this time they could not get some cover off to Access spark plugs. I was told it would be $700+ to get the cover o AutoNation did all my service but this time they could not get some cover off to Access spark plugs. I was told it would be $700+ to get the cover off and replace. I believe I heard something about bolts or nuts stripped. I asked if they had ever taken that cover off and was told yes. I feel that it was put on wrong or something as NO ONE else took that cover off. I was then told I would not be charged for labor but $200 for the cover. I was at AutoNation for an 11:00 appointment and left the parking lot at 5:13 6+hrs! I paid for the cover but wasn't happy. I was told that I needed a new tie rod for $700+. Since I felt cheated I took my car the next day somewhere else and replaced both tie rods. On the plus side the staff was polite. Deborah Dauffenbach More

Brought my 18 F150 in for service for various issues. Chris and other service staff were very helpful. At one point, the truck wasn't going to be fixed within the timeframe I was told and I needed it for Chris and other service staff were very helpful. At one point, the truck wasn't going to be fixed within the timeframe I was told and I needed it for a short trip out of town. Service staff quickly found a solution and arranged a loaner (23 F150) for me to use until I got back from the trip. Using the 23 F150 as a loaner was a great way to showcase the newer model when I am ready to upgrade as well Chris was very thorough and explained everything that needed to be done and why certain things were covered by warranty and why others were not and broke down the pricing, excellent communication. When I picked up my truck and was standing in the waiting area for a runner to bring it up. I had three staff stop and ask if I needed any help while waiting within 5-10 minutes which I thought was very courteous service as well. More

The service writer dean is amazing! !! Awesome customer service and let me know what the issues were with my vehicle. I know I can count on him…. Thanks for the amazing customer service !! Awesome customer service and let me know what the issues were with my vehicle. I know I can count on him…. Thanks for the amazing customer service More

Great service. .. performed oil change, tire rotation, multi-point inspection...got my car in and out on time. .. performed oil change, tire rotation, multi-point inspection...got my car in and out on time. More

Kayle was a brilliant service advisor. Super friendly and excellent communicator. The techs fixed my car and I tried the pu and deliver service. I would highly recommend. Best ever experie Super friendly and excellent communicator. The techs fixed my car and I tried the pu and deliver service. I would highly recommend. Best ever experience. Thank you Autonation. More

Ford AutoNation's staff were professional and courteous. They honored my oil change in my F-150 with no questions asked. They also checked on a question I had about my truck, and helped solve it. I apprecia They honored my oil change in my F-150 with no questions asked. They also checked on a question I had about my truck, and helped solve it. I appreciated how I was treated here, I would recommend the service there to anyone. As far as the Sales dept goes, well I brought my truck from there. As I was waiting for the oil change, I asked about another vehicle. The salesman went above and beyond to help me even though he started to get busy, and I wasn't on a schedule. Another staff assisted by printing an info sheet on another vehicle. Overall this experience was great. Receiving a great experience, especially in the morning, sets a good feeling & fosters that to pay it forward. Appreciate you guys. More

Fast through service. Detailed safety inspection. They washed the exterior of the car. Nice dealership and customer lounge Detailed safety inspection. They washed the exterior of the car. Nice dealership and customer lounge More

Great service, professional and friendly. They've always taken care of my vehicle and gone above and beyond to make sure they get it right. Been coming here for years through multiple vehicle They've always taken care of my vehicle and gone above and beyond to make sure they get it right. Been coming here for years through multiple vehicles, and will continue coming back. More

Some New cars are hard to find because of the demand Causing the prices to go far above MSRP, Most Dealers are Price gouging. Auto Nation is not one of them!!! the staff was very friendly and sold me Causing the prices to go far above MSRP, Most Dealers are Price gouging. Auto Nation is not one of them!!! the staff was very friendly and sold me my Maverick @ MSRP very impressed with the whole Team at Auto Nation. I will be recommending the to everyone. It hard to find an honest dealer. More

Very easy to work with. One of the very few dealers who had Ford Maverick's coming in and didn't add a "market adjustment" to the window sticker price like most other dealer One of the very few dealers who had Ford Maverick's coming in and didn't add a "market adjustment" to the window sticker price like most other dealers are doing!! More