Apple Ford Shakopee

The customer service has always been outstanding! I recommend all my family and friends to Apple Ford of Shakopee. I drove out of my way with a leaky tire just to take it Apple Ford. I even drove past recommend all my family and friends to Apple Ford of Shakopee. I drove out of my way with a leaky tire just to take it Apple Ford. I even drove past a local tire shop. The service department is very clean and I have 100% confidence in the staff and that my vehicle is safe. I do not feel taken advantage of at all in regards to the cost, service and explanation of requested repairs. I refer non-Ford drivers to Apple of Shakopee and they have all remained loyal customers. I can say without a doubt that the customer service at Apple Ford is the best I have received consistently over a number of years. Thanks so much you guys! You're the best! More

I drove hundreds of miles, from kansas, out of my way to buy a brand new ford flex and it was definitely worth the effort. Kif Patrick was the salesman and he ensured an excellent and hassle free experienc buy a brand new ford flex and it was definitely worth the effort. Kif Patrick was the salesman and he ensured an excellent and hassle free experience. The price was excellent for both the flex and my trade. The price was better than edmunds TMV or the usaa buyer service by quite a bit. I have bought many new cars and this has been the best experience by far. I never felt as if I had BOHICA written all over me as I have in the past. Their parts department was good too. The clear bra on the car was put on so well I initially thought they had forgot I wanted it. If you have the means I would definitely recommend them to you. I know that on these Internet review sites there can be fake reviews but I am definitely a real person. More

I found two vehicles on line that I was interested in and emailed the dealership. Cathy followed up and was very responsive to our needs and what would work best for our family. She took care of everything s emailed the dealership. Cathy followed up and was very responsive to our needs and what would work best for our family. She took care of everything so that when we came in to view the vehicles we were interested in we were able to do so and the entire process was smooth and enjoyable. Cathy was fun and pleasant to work with! Thanks so much as my son LOVES his new truck!!! More

Excellent job, Cathy came in sick to help my son buy a used Explorer and get financing needed. A-1 experience by Cathy and staff used Explorer and get financing needed. A-1 experience by Cathy and staff More

We took our Ford Escape in to be serviced at 15,000 miles last Saturday, 11/12. It was discovered that there was a large nail in the right rear tire in the side wall. We were all very surprised that it was n last Saturday, 11/12. It was discovered that there was a large nail in the right rear tire in the side wall. We were all very surprised that it was not flat. Since we had purchased extra coverage for maintenance, the tire was under warranty. The dealership did not have any of the right size tire in the brand for the Escape. Collin Duff made some quick phone calls to locate one at a tire distributor. We were fortunate that they were able to find one and have it delivered in two hours. The spare was put on the Escape so I could go home until the new tire arrived. Collin called us back to say the tire had arrived and it was mounted on the rim. We just needed to bring the Escape back and they would switch the tires. It was great to have such a quick reaction to our situation. I could have taken the Escape back in on Monday morning but it would have been challenging. I had to be at the airport to catch a flight to the East Coast. It definitely took some stress off of us which we greatly appreciate. Thanks for your help. More

I brought my truck in for service and felt I was I brought my truck in for service and felt I was overcharged. I made my dissatisfaction known here on dealer Rater, this received the store owners at I brought my truck in for service and felt I was overcharged. I made my dissatisfaction known here on dealer Rater, this received the store owners attention and he called the store. I had not spoken with anyone other than the service writers about my price concern. So when the shop manager called me to straighten this out I was very pleased. My friends have fleet service at Apple and have always recommended them highly. More

I think to charge to reset trouble light and then charge the labor to repair the problem is too much. i would understand the charge if i didnt get the repairs done. the labor to repair the problem is too much. i would understand the charge if i didnt get the repairs done. More

Kal was awesome. He listened to everything I said and found me a car that had all the features I wanted and in the price range I was looking for. He spent most of his day helping me without pressuring me found me a car that had all the features I wanted and in the price range I was looking for. He spent most of his day helping me without pressuring me to buy. I highly recommend him More

The whole team was great to work with. They were friendly, informative and very up-front about everything. They also worked hard to get us the best loan possible. friendly, informative and very up-front about everything. They also worked hard to get us the best loan possible. More

The staff that I worked with were very positive and great to deal with. I had an Escape all picked out. They did up the paper work, then being a woman that I am; I changed my mind of what I wanted and decide to deal with. I had an Escape all picked out. They did up the paper work, then being a woman that I am; I changed my mind of what I wanted and decided that the Ford Fiesta is what I wanted because of the advertised 39 mpg. They were so nice, and said it wasn't a problem. They changed all my paperwork to buy the 2012 Ford Fiesta without any questions. They wanted me to be happy with whatever I choose. Glad to be a customer of this dealership. Just so you know I have tested a full tank of gas for mpg and between city and highway I got 37 mpg per gallon. Very pleased! Again Thank you all!! More