Apple Chrysler Dodge Jeep Ram

The vehicle purchasing process at this dealership was the only satisfactory aspect of my experience. I purchased a truck based on a Carfax report that claimed it was clean, only to discover a year later that only satisfactory aspect of my experience. I purchased a truck based on a Carfax report that claimed it was clean, only to discover a year later that it had previous damage filled with Bondo, significantly impacting its value. Selling the truck back to them was another ordeal, as they failed to promptly handle the payoff for my loan, causing unnecessary delays and stress. This delay put my personal credit at risk, as the loan was not paid for a month and a week on their end. The manager's response was unhelpful and lacked accountability. Additionally, they sold the vehicle they purchased from me before getting the payoff check to the lenders, leaving the vehicle unpaid on my end. I had to chase updates and resolve issues myself. This situation could have turned into a much bigger problem, and while it was eventually resolved, it was not due to any help from the dealership. They failed to make the calls I requested and showed a clear disregard for their mistakes. I have not received an apology for their lack of care and failure to take care of me as their customer. Overall, the dealership demonstrated a lack of professionalism and customer care. I regret my dealings with them and cannot recommend their business. More

Got to dealership service at 6:30 they open at 7;00 I am first in line guy next to me drives up at 6;45. Service guy goes directly to the man in the truck first then to me. When I said something he grunts a first in line guy next to me drives up at 6;45. Service guy goes directly to the man in the truck first then to me. When I said something he grunts and says it will be 45 min. He made me feel less important since I am a women and he automatically went to the Man first. I have been going to this service since bought the Jeep and have never been treated like I do not matter. Salomon is who took my information. More

The staff was efficient, answered all my questions outright without hesitation or evasion. Truly a honorable company when few exist. outright without hesitation or evasion. Truly a honorable company when few exist. More

I felt no pressure in purchasing a vehicle. Paul was great to work with and made every effort into making the vehicle buying process as smooth as possible. I would recommend coming here again f Paul was great to work with and made every effort into making the vehicle buying process as smooth as possible. I would recommend coming here again for my next purchase. Luke did great with explaining the papers I was signing and took the time to make sure I understood everything. Paul even went out of his way to put in more gas at no cost for me for my ride home which was several hours away. He even called me the next to ask my how my trip went and if I had any more questions. Great salesmanship! He made me feel great with my purchase. More

Loved the friendliness and how hospitable the staff was here. Miguel and Luke were great to work with. Very fair offers for my trade in and for the truck I purchased. When I need my next vehicle I will be here. Miguel and Luke were great to work with. Very fair offers for my trade in and for the truck I purchased. When I need my next vehicle I will be sure to look here first. More

Jeep wrangler Kevin was very helpful in my purchase! We negotiated a deal better than other dealers and pretty easily! My second jeep from this desler both times i Kevin was very helpful in my purchase! We negotiated a deal better than other dealers and pretty easily! My second jeep from this desler both times i had a good experience More

Worms in this Apple. TL;DL: Ran credit, lied about it. Withheld rebate, tried to send a new contract so they could pocket the $1,000 incentive. Bought a truck here. TL;DL: Ran credit, lied about it. Withheld rebate, tried to send a new contract so they could pocket the $1,000 incentive. Bought a truck here. Before visiting Apple CDJR, I contacted Greg Mussmacher and Bryan Merriman to iron out a few details. First was confirming the sale price. This is the price the dealer is agreeing to sell the vehicle for, before manufacture incentives are applied. The second was to make sure the financing arrangement with my credit union would be adequate. I was approved through PSECU and was told by Greg that their system would reflect that as PSECU is one of their preferred lenders. I was assured that I would not need to apply for credit at Apple CDJR. Fast forward to purchase day. Greg tells me I need credit info to confirm to PSECU that it is actually me buying this truck. I specifically ask him if this is being submitted to anyone other than PSECU. He says no, absolutely not. Not hours after I leave the dealer I get credit alerts that Apple CDJR submitted credit applications to multiple creditors, including a different credit union, Citadel FCU. So now both my wife and I have 2 new hard inquiries on our credit that should not have occurred. Thanks for lying right to my face, Greg. That sign on your cubicle wall that states your trying to fight the car salesman stigma is clearly meant to be funny. The second issue arrived two days later. I get a call from the Finance and Insurance Manager, Mike Bankert. He calls me up and says he’s sending me a new contract. I asked why, and he informs me that an incentive was left off of my contract and that he revised it to reflect that. I asked what this new incentive was, and he would not tell me. He said it didn’t affect my end payment or contract total and quickly got off the phone. I tried calling back, leaving voicemails and sending emails to him, Greg and Al Deetz (the Sales Manager), trying to get an answer to why this new contract I got in the mail had increased the price by $1,000 and this new incentive was added. I never got any response. No one answered. Either Apple was trying to pocket this incentive that was rightfully mine, or they were trying to use an incentive that I didn’t actually qualify for. It’s a dealer responsibility to apply the incentives that I qualify for. Ram doesn’t advertise them all, they say “See dealer for details” on everything. I never sent that contract back, never heard anything at all. My loan was funded like the original contract stated. I was going to write all this in the dealer survey that I should have received along with the extra $grundo, but that mysteriously didn’t show up either. I asked Greg what happened to it, he said it was sent out two days later - which is also not true. And after Greg’s big sob story about how these dealer surveys screw him over if he gets anything but 10’s on everything, it’s a big wonder why I didn’t get one. I was waiting for that email. Because RAM needs to know that this dealer is the reason for that shady car dealer stigma. More

Nice guy, straight shooter! I went in there looking to possibly order a Ram 3500 and wanted to test drive both transmissions and Chris was very helpful in letting me do that with I went in there looking to possibly order a Ram 3500 and wanted to test drive both transmissions and Chris was very helpful in letting me do that without being pushy. We went over the ordering process and he got me a number right then and there. I wasn't able to work with him after as he got promoted to finance at Apple's Ford dealership a few days later! More

Very happy They went above and beyond to get us the vehicle we wanted at the right price. Great service, communication and integrity. Would definitely recommend They went above and beyond to get us the vehicle we wanted at the right price. Great service, communication and integrity. Would definitely recommend these guys. More

Stellar Service! From start to finish, I had a wonderful experience with the staff at Apple! I came in with a car already in mind that I wanted to test drive and Dacy From start to finish, I had a wonderful experience with the staff at Apple! I came in with a car already in mind that I wanted to test drive and Dacy Williams was outside in the frigid temperatures to greet me with a wave and a hello! I didn't feel pressured like I usually do when I came that day. She actually let me look around and I really appreciated that. Once I approached her she was very patient and accommodating. I felt like I was talking with a friend when we were going through what I was looking for and she made sure I was satisfied with my options. After the test drive, I was certain I was happy with the car. The price was great and had everything I was looking for. When we started the process I asked about how they do trade ins and informed her I was a little nervous about my trade in and was hoping that they would come in at what my car was bluebooked at. She put my mind at ease during this process and they came in at what I was expecting! The gentleman who helped was also very friendly. After that process was done, the financing guy came out (who also was very pleasant to work with) so I could explore my options and i had a price range that I was comfortable at spending and they came in at a good interest rate at a price that fit my budget. I cannot speak any more highly about my experience. If your interested in a car, definitely give them a shot. Dacy and the staff will take good care of you More