Apple Chevrolet - Service Center

Oil Change took over 3 hours I would like to start by saying I've always had great experience at Apple Chevy until today. I took my car in at 9:15am for an oil change and tire ro I would like to start by saying I've always had great experience at Apple Chevy until today. I took my car in at 9:15am for an oil change and tire rotation appointment. The employee seemed flustered and made it seem like I was giving them extra work to do while they were busy. Didn't think much of it. I was told that my car would be done in about two hours. I don't live too far so I said I would come back to pick it up once it was done. I got the call telling me that my car was finished at 1:15pm which the employee telling me I needed my brake pads replaced. Then, I asked if they could get that done today and he told me he would call me back "in a few minutes." I waited for about an hour before I got a call and decided to call them. They said the employee I was working with was out on lunch and this was at 2:15pm. Eventually I got a call just after 3pm from the employee telling me that I didn't actually need the brake pads replaced. So not only did I wait an extra two hours from the given time, but an extra two hours to find out that I didn't actually need extra work on my car. Next, I walked back over there to get my car. The employee told me he thought I would get there earlier, but I didn't get a call until 3pm. I was told that my car's brakes would be fine for now, so I hope they aren't just saying that. After I paid, they told me my car was out front, and I went out to look for it to find it wasn't outside. I had to go back inside and tell them to get my car. Once they pulled it up, it smelled like cigarette smoke from the worker sitting in it. I couldn't believe that I brought my car in at 9:15am and walked out at 4:30pm for JUST an oil change and tire rotation. Thanks to that, my day was wasted waiting on my car. I would recommend dealing with someone else at apple chevy, I've worked with Emerson who is a great employee. I don't know what was going on there, but I don't know if I will return to this location with this poor of service. More

Thanks Apple Chevrolet! Had the best experience yesterday, thanks to Apple Chevrolet. Went in for car repairs and ended up driving home in a new car. Captain Dave and Chris d Had the best experience yesterday, thanks to Apple Chevrolet. Went in for car repairs and ended up driving home in a new car. Captain Dave and Chris did a great job at getting us into a 2015 Equinox. You two were very personable and your service was top notch. My wife and I thank you. I have already started spreading the word about your service to my friends and co-workers. Keep up the great work. More

Highest quality work at a fair price..they never inflate work..ie, honest. Always take care of me, and treat me as family!! I trust them because of the best service since 1991!! I just bought a new Corve work..ie, honest. Always take care of me, and treat me as family!! I trust them because of the best service since 1991!! I just bought a new Corvette from them as well and they brought the car to my home as I was too tired to come to them They came with the banker , I signed the 1.9% loan and they took my trade-in in return!! What service!!! More

Tony was very helpful for I went in for a simple oil change and had a problem with my hood latch so he set up for me to get a loaner car along with getting the car fixed in a timely manner. they even wa change and had a problem with my hood latch so he set up for me to get a loaner car along with getting the car fixed in a timely manner. they even washed and clean up the car. Very helpful dealership and Love my Sales guy Terry we have bought 3 cars from him and extremmelt happy! More

As a long time customer of Apple Chevy, I have been pleased by all aspects of this dealership. Sales, service and financial staff along with a great management staff keeps me coming back for my automot pleased by all aspects of this dealership. Sales, service and financial staff along with a great management staff keeps me coming back for my automotive needs. Thanks guys!!!!! More

Very easy and quick service visit. No problems or concerns. Tony is always friendly and helpful and goes out of his way to make my visit easy and quick. concerns. Tony is always friendly and helpful and goes out of his way to make my visit easy and quick. More

Tony and Jose worked on my vehicle and did great service work as usual. I have 2 vehicles and they make sure all my service needs are tended to every time I come in. work as usual. I have 2 vehicles and they make sure all my service needs are tended to every time I come in. More

Even though I brought my Pontiac there for a warranty issue, they made me feel like a long-time valued customer. Every step of the process was stress free, friendly and efficient. For all of you orphaned issue, they made me feel like a long-time valued customer. Every step of the process was stress free, friendly and efficient. For all of you orphaned Pontiac owners in the southwest suburbs, I enthusiastically recommend Apple Chevrolet's service department. More