Apple Chevrolet - Service Center

Generally, I've been very happy with the service department and after sales client care. The service techs have always been very helpful. I was a little put off when I showed up to get my car 3 week department and after sales client care. The service techs have always been very helpful. I was a little put off when I showed up to get my car 3 weeks ago after getting a call that the car was ready. I called to find out what time and they said they were open to 7pm during the week. I worked like crazy to adjust my work schedule to get my car that that evening. When my wife and I showed up at 5:15pm to get the car, one of the entrances was closed but we saw another car go into the other entrance. We went to the service entrance and found it closed. Then a car pulled up and a guy started yelling at us from his window that they were closed and asked us if we were stupid, didn't we see that tge entrance was closed? I told him we saw someone pulled into the other entrance, and I had received a message to pick up my car until 7pm. He yelled again that they were closed and to get out of the parking lot because he had to go. He was so condescending & rude I couldn't believe it. I found out the next day that they had decided to close EARLY because they had WON Dealership of the Year and we're having a celebration party at the Cog Hill golf course. They apparently failed to tell any of the people who had cars in for service of their change in plans that they were closing early. I would have their Dealership of the Year award rescinded if I had the power. I will likely be going back to Phillips Chevrolet for servicing and purchases in the future. I purchased 2 cars from Phillips and 3 from Apple and being treated poorly by Apple who wasted my time on the day I couldn't pick up my car, and then having to make alternate plans to get my wife back and forth to her work on the second day, was extremely inconvenient. Add in the worker who was extremely rude and condescending to us, I have a real bad taste in my mouth with Apple. More

Awesome experience as always! Very courteous and timely! Love my Equinox and love this dealership. Very courteous and timely! Love my Equinox and love this dealership. More

It was excellent service and I was also informed about the tire ware on the vehicle and how much a new set of tires would cost. the tire ware on the vehicle and how much a new set of tires would cost. More

Apple has been our dealership of choice for many years. The service is great, employees are friendly and professional, and they keep us coming back. The service is great, employees are friendly and professional, and they keep us coming back. More

Kept me informed every step of the way. I had lots of repairs being done and he let me know when each was done. I had lots of repairs being done and he let me know when each was done. More

Great service and sales experience every time at Apple, but too many corvettes in the showroom but too many corvettes in the showroom More

Never a dull moment at Apple Chevrolet. They are always on point when it comes to the service of my vehicle. I’ve been doing business with apple for several years now. Although I’ve never e They are always on point when it comes to the service of my vehicle. I’ve been doing business with apple for several years now. Although I’ve never experienced purchasing a vehicle from them; I highly recommend them for all of your services needed. Thanks Apple! More

The service was adequate. But it seems like every time I come in there’s more new people there that take care of your car when you bring it in. All but one of the service writ But it seems like every time I come in there’s more new people there that take care of your car when you bring it in. All but one of the service writers I’ve dealt with in the past is still there. More

The transmission issue with my car was a known defect. GM chose to only look at the vehicles not yet sold. GM chose to only look at the vehicles not yet sold. More

I usually work with Carl when I bring my car in for service. He is helpful and informative. service. He is helpful and informative. More