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Antwerpen Volkswagen - Service Center

Pasadena, MD

4.2
304 Reviews

304 Reviews of Antwerpen Volkswagen - Service Center

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October 24, 2024

Made an appointment ahead of time for 8am to get a new key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). More

by GAGEKOBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emelie Knight
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

Brought our Tiguan in for routine PM service. Great Customer service, informative of work needed and completed. Thanks everybody at Antwerpen VW! More

by SGIBBONS81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Onrubia, Oliver Hong, Ron Marquez, Jennifer Green, Wendy Pittman
October 12, 2024

This has been the worst car buying experience, and after 3 months we are still dealing with issues. From being lied to horrible craftsmanship the issues keep coming with no end in sight. More

by mathewrice
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rafael Onrubia, Oliver Hong, Ron Marquez
October 11, 2024

Mr Trevor was instrumental in getting me my new car! I love it it feels so great getting into it and going different places! He is a great salesman and point of contact if anything goes wrong or if I ne More

by yazbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Zolman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominick Carter, Wendy Pittman
October 11, 2024

Customer service in the service department was great, upfront and fast service. I was able to set up my appointment online in minutes. More

by DONNA L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2024

Emelie and the entire service were a pleasure to work with; professional, friendly and knowledgable. I had a slow leak in one of my tires and called Antwepen and spoke with Emelie. She said to come on ov More

by CATHLEEN.T.WARDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our mechanic was a tall slender man, very pleasant but I did not catch his name.
October 11, 2024

The only discrepency that I have is that the dashboard screen was not cleared after the oil change had been completed. I plan to revisit Volkswagen in order to clear/ reset the dashboard screen. Everyone More

by gdeleaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendy Pittman
October 08, 2024

Wendy and the staff at Antwerpen VW always take great care of me. Thanks again! More

by Steelerfan68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Marquez, Wendy Pittman
October 04, 2024

Absolutely hate the car. sales person was great service department awful Would never buy here again More

by JOYMAZZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Onrubia, Oliver Hong, Ron Marquez, Jennifer Green
October 03, 2024

Great customer service and timely response from the team will always use this dealership in the future More

by ylndwst@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marquez
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