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305 Reviews of Antwerpen Volkswagen - Service Center
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November 21, 2024
My service rep was fabulous. So knowledgeable and took the time to teach me the key fob trick of holding it on steering column. Ordered my touch up paint and made sure that i So knowledgeable and took the time to teach me the key fob trick of holding it on steering column. Ordered my touch up paint and made sure that i had no questions. She is a gem! More
by ROBINDGIBBONS
Verified CustomerEmployees Worked With
November 19, 2024
Excellent attention to detail and smooth process. The entire car buying experience was well run. The entire car buying experience was well run. More
by beaversdvm
Employees Worked With
November 17, 2024
Mike and his team are top notch! ! They made my car buying experience seamless. If you need to get a vehicle go see the guys at Antwerpen VW in Pasadena MD !! ! They made my car buying experience seamless. If you need to get a vehicle go see the guys at Antwerpen VW in Pasadena MD !! More
by spicerbrook
November 16, 2024
thank you for good professional service ,service desk was great to work with, the dealership and wait area was very clean. great to work with, the dealership and wait area was very clean. More
by MOATAZ1
Employees Worked With
November 13, 2024
Had service No one went over xx list or gave updates brakes etc next day coolant light game on several times so i believe they did not a full Check of atlas brakes etc next day coolant light game on several times so i believe they did not a full Check of atlas More
by WESTLANDHOMES1
Employees Worked With
Wendy Pittman
October 31, 2024
Was not customer service friendly. Not greeted in a proper manner, was not aknowledge for a period of time, never to said goodmorning sir, I'll be with you in a minute, have some coffe Not greeted in a proper manner, was not aknowledge for a period of time, never to said goodmorning sir, I'll be with you in a minute, have some coffee and a seat. Was never updated on the status of the car until 8 hours later. Car wash was poor. More
by MPCCHAMBERS
Employees Worked With
Ron Marquez
October 27, 2024
"Mr. Jack, your staff and mechanics exemplify exceptional service and unparalleled professionalism." Thank You😃 Love Jack, your staff and mechanics exemplify exceptional service and unparalleled professionalism." Thank You😃 Love More
by NEWBETTY316
Employees Worked With
Other Employees :
Ron Marquez, Jennifer Green, Wendy Pittman
October 24, 2024
Made an appointment ahead of time for 8am to get a new key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). I cited that the SUV needed to be ready by 3pm and provided them with 2 cell phone numbers. I arrived at 4:15 pm to learn that they did nothing - did not program my key fob, did not call either cell phone I provided, nothing. Told me that they could do it tomorrow - leave without a vehicle and come back. WHAT? I need my car to go to work; I made an appointment; it was for programming a key not installing a new engine... Really? After fussing, another women spoke to the Service Manager and said that if I waited an hour he would do it. Not much choice.. waited an hour, was spoken to by an employee that I have no idea how he was involved who reminded me that God will take care of it all, and then I paid for the service, not Ourisman. Now I have to get reimbursed by Ourisman and go through all of that hassle. More
by GAGEKOBY
Employees Worked With
