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Antwerpen Volkswagen - Service Center

Pasadena, MD

4.3
270 Reviews

270 Reviews of Antwerpen Volkswagen - Service Center

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September 17, 2024

Customer service is very friendly and the facility is very clean and inviting. The waiting area is very comfortable and there are a variety of beverages available while you wait. More

by newtonsarae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department ladies who checked me in
September 15, 2024

Front driver's side floormat not cleaned but the rest of the car looked great More

by JUDYPERRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marquez
September 13, 2024

Timely service and hospitality from staff. Communicated properly and let me know that TIGUAN required steering wheel replacement due to known VW issue. More

by SHAYAN2081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendi
September 13, 2024

Took car their for a gas suction pump seal recall and the technicians messed up my car so bad it leaked gas everywhere and broke down on the side of the road 2 days later. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
wendy
September 11, 2024

The entire experience was outstanding. I was very impressed and satisfied with the service experience. More

by esmaestra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily, Ron Marquez
September 10, 2024

Was clean and the waiting room was very accommodating, as well as bathrooms being very clean More

by BLK4DOOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marquez
September 10, 2024

Professional & Very friendly staff. My first time bringing my vehicle in for service. I will definitely be returning. More

by mstharris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendi Pittman
September 01, 2024

Appointment took a tad longer than predicted, but pleasant and helpful staff and comfortable waiting room. More

by ID63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy , Ron Marquez
August 31, 2024

The service writers do their best to keep you informed and explain what's going with your vehicle. More

by wfcavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy in service
August 31, 2024

Was not pleased with the service. Because they tell me that my latch was covered under warranty then I bring it in to get service and they tell me that it's not telling me I have to p More

by medleycatherine429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Marquez
Aug 31, 2024 -

Antwerpen Volkswagen responded

Thank you for your feedback Catherine. We're sorry to have disappointed you. We'll investigate this matter further to prevent similar incidents. Antwerpen Auto Group Ronald Marquez (Service Manager) Antwerpen VW

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