305 Reviews of Antwerpen Volkswagen - Service Center
I went to get some service work done, which was oil change, tire rotation, vehicle wipe down, and pollen filter change. Once service work was completed I went to check my vehicle. Upon research, I no change, tire rotation, vehicle wipe down, and pollen filter change. Once service work was completed I went to check my vehicle. Upon research, I noticed my tires were not rotate it. I went back into the service area to ask them. How do they rotate their tires? And they inform me that ties are rotated front to back. I told them that my tires were not rotated and they were surprised that they wasn't and I told them I knew they was not rotated because I marked my tires before arriving and that time knew my tires were not rotated. They apologized, and I told them how do I know if the service worker completed all the other work that he was supposed to do. They took my vehicle back in to recheck everything and to rotate my tires. My thing is, I'm just curious as to how many customers have come to that Volkswagen location and paid for services that was not rendered. I was compensated for my next appointment to have my vehicle detailed and sided out due to them, not completing their work. More
Very easy visit with helpful and knowledgeable staff. Was in and out in no time at all. Was in and out in no time at all. More
I came in with a coupon from Antwerpen Volkswagen, and the manager Adam “adjusted” the price so after the discount I ended up paying more than the original price. I will never go back to the dealership I the manager Adam “adjusted” the price so after the discount I ended up paying more than the original price. I will never go back to the dealership I got my car from again, they’ve really gone down hill since about 2022. More
Was having the worst time with grumpy af Grand Pappy Volkswagen of America so I went to see Ian and Adam at Antwerpen VW in Pasadena MD. Not only did they do the right thing but they really stood behind Volkswagen of America so I went to see Ian and Adam at Antwerpen VW in Pasadena MD. Not only did they do the right thing but they really stood behind their customer. Full disclosure, I have purchased zero cars from them so they were literally just doing the right thing. They have my business moving forward and since I have a VW that will inevitably have to go somewhere for service, I will happily take it and my money to Antwerpen VW. Clear concise communication along with setting my expectations correctly goes a long way with me. Doing the right thing because it's the right thing to do is almost unheard of in this day and age especially in this industry. Thanks again Ian and Adam. Cheers. More
I came in with a recall asked for help and the service department took really good care of me. department took really good care of me. More
Dealer recommended I make an appointment, I did and arrived at 8:30. Service tech estimated an hour and a half. At 10:30 I was advised they had not even taken it in yet and it would be another hour o arrived at 8:30. Service tech estimated an hour and a half. At 10:30 I was advised they had not even taken it in yet and it would be another hour or so. WHY HAVE AN APPOINTMENT??? More
They delivered my new ID Buzz right on time just like they said they would and provided better financing than my bank on the note too! Thanks! they said they would and provided better financing than my bank on the note too! Thanks! More
Terrible service. They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my ke They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my key. The guy told me that they had the key in another car that had been taken to get test driven. Never coming to this dealership ever again. Worst experience ever. More
Sam was a great help with everything from the selection of the car to financial portions! He was accommodating every step of the way and I am so happy with my car. of the car to financial portions! He was accommodating every step of the way and I am so happy with my car. More