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Antwerpen Volkswagen - Service Center

Pasadena, MD

4.2
305 Reviews

305 Reviews of Antwerpen Volkswagen - Service Center

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December 31, 2024

I went to get some service work done, which was oil change, tire rotation, vehicle wipe down, and pollen filter change. Once service work was completed I went to check my vehicle. Upon research, I no More

by snw21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not remember his name, but that lady made sure everything was done
December 29, 2024

Everything was great. Easy process with Sam and Chris. Sam was very patient and knowledgeable! I would highly recommend. More

by keajaa
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

Very easy visit with helpful and knowledgeable staff. Was in and out in no time at all. More

by JOHN@HALOGENCOM.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hales
December 26, 2024

I came in with a coupon from Antwerpen Volkswagen, and the manager Adam “adjusted” the price so after the discount I ended up paying more than the original price. I will never go back to the dealership I More

by DANIELLEENTREKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
the cashier and other young man from service were friendly, Adam was exceptionally unprofessional & not friendly., Adam Hales
December 20, 2024

Was having the worst time with grumpy af Grand Pappy Volkswagen of America so I went to see Ian and Adam at Antwerpen VW in Pasadena MD. Not only did they do the right thing but they really stood behind More

by JustSayNo2AnnapolisVolvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And whoever's turning the wrenches, Adam Hales, Ian Kapplin
December 15, 2024

I came in with a recall asked for help and the service department took really good care of me. More

by dvaughn419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hales
Dec 16, 2024 -

Antwerpen Volkswagen responded

Thanks so much for the SUPER 5 Star review. All of us here at Antwerpen Volkswagen of Pasadena, Maryland value your business and these kind words. We look forward to seeing you again next time!

December 15, 2024

Dealer recommended I make an appointment, I did and arrived at 8:30. Service tech estimated an hour and a half. At 10:30 I was advised they had not even taken it in yet and it would be another hour o More

by BULLCHARLIE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emelie Knight
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert-Shuttle driver, Adam Hales
Dec 16, 2024 -

Antwerpen Volkswagen responded

Mr. Bull, I am terribly sorry we failed you. We are working on our processes to improve your experience here at Antwerpen Volkswagen of Pasadena, Maryland. We clearly failed miserably this time. We understand you have a lot of choices on where to service your vehicle and it is definitely never good to inconvenience our customers with a longer than anticipated wait time. I will work with the team to review this instance and ensure it doesn't happen again. Please stop by and see me the next time you're in the area, I'd love the opportunity to make this right. - Sincerely, Mike Williams General Manager Antwerpen Volkswagen

December 05, 2024

They delivered my new ID Buzz right on time just like they said they would and provided better financing than my bank on the note too! Thanks! More

by McCanon
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Gallion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hales
Dec 10, 2024 -

Antwerpen Volkswagen responded

Thank You so much for the kind words and for choosing Antwerpen Volkswagen of Pasadena, Maryland for your New VW. As the first owner of the all new ID.Buzz from Antwerpen Volkswagen, you hold a very special place in our memories. We hope to see you and the Buzz for regular service check ups and maintenance. Your sales professional Sam Serio can also ensure you get the very best priority service when visiting for any department from Sales to Service to Parts to Accessories to Body Shop. We wish you many many miles of worry-free driving in your VW and sincerely hope that you stay in touch and keep us updated with your experiences as time goes on in the NEW Volkswagen Buzz EV.

December 02, 2024

Terrible service. They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my ke More

by Josue Delcid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emelie Knight
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Marquez, Wendy Pittman, Adam Hales
Dec 10, 2024 -

Antwerpen Volkswagen responded

Josue, I truly wish I could erase this negative experience for you. We failed and that is a tough pill to swallow for our team and I am sure it was no picnic for you, We value you as a customer and we value your time and business here at Antwerpen Volkswagen. I'd love to speak with you regarding this experience and attempt to make it right. Please reach out at your convenience to me directly at 410-760-6300 ext 15020. Sincerely, Mike Williams General Manager

November 22, 2024

Sam was a great help with everything from the selection of the car to financial portions! He was accommodating every step of the way and I am so happy with my car. More

by KrystalSLo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2024 -

Antwerpen Volkswagen responded

We truly appreciate the kind words for Sam and the 5 star review! From the entire team here at Antwerpen Volkswagen of Pasadena, Maryland, THANK YOU!

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