Antwerpen Volkswagen - Service Center

Poor customer service, Unreliable, not trusted, terrible experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date. I dropped my car off at 7:30 in the morning and was told by the end of the day that my car had not been worked on, and it would not be worked on that day. It was a Friday and I was told that Volkswagen would need to hold onto my car for the weekend and not provide me a loaner. They had no reason as to why an appointment that was made three weeks in advance was not being held to the date and time of the scheduling. More

Went in to have a diagnostic test and they fixed the issue within 2 hours!!! Great service issue within 2 hours!!! Great service More

Emily in the setvice department was very nice and helpful. She called us and let us know the cost on everything and when the car was done. Very pleasant to talk too. helpful. She called us and let us know the cost on everything and when the car was done. Very pleasant to talk too. More

Great experience working with Sam at Antwerpen Volkswagen. Smooth process, straight to the point, no hassle financing, and in my opinion the most pleasant experience I have ever had at a dealersh Volkswagen. Smooth process, straight to the point, no hassle financing, and in my opinion the most pleasant experience I have ever had at a dealership. The only reason I did not give this 5 stars is because my car was sold to me with only a quarter tank of gas and I was not given the 10 digit key code for myAudi. More

I have been taking my vehicles to Antwerpen Volkswagen for over 5 yrs now and I can say I am happy with their services and pricing. for over 5 yrs now and I can say I am happy with their services and pricing. More

Chris was very helpful and very professional. I appreciate all the help and I love my new truck. I appreciate all the help and I love my new truck. More

Be more upfront with customers waiting so long for parts and service on their vehicle. and service on their vehicle. More

Great service as always, all staff is fantastic and friendly love coming by for my services friendly love coming by for my services More

I was not happy with the services received. My vehicle was brought in for repairs due to a car accident. It took 2 months for the repairs to be done. In the process of repairing my vehicle they My vehicle was brought in for repairs due to a car accident. It took 2 months for the repairs to be done. In the process of repairing my vehicle they broke the back window of my SUV and I had to wait an additional at least another additional 2 weeks. When I received my vehicle there was little pieces of glass in my trunk and I cut myself. Also, the metal strip on the outside of the right back passenger door was chipped on the very corner of it, and the front right passenger door had a scuff on it. The gentleman rubbed something on it believing that it would remove the scuff but it didn’t. The gentleman said he would order the part and call me when it arrives so that I can bring my car in and he would replace it. Here we are in December and I never heard back from anyone at the repair shop. There were no apologies received for anything. Also, I was told that my car would be cleaned and detailed before getting it back. That was not the case. After months sitting and being worked on, my car was received dirty. You would think that after all the inconvenience the least that they could have done was give me back a clean vehicle. I am very disappointed. This is not good customer service. More