Antwerpen Volkswagen - Service Center

These guys are a joke. Their sales department is shady and their service department is just as bad. As just one example, my car had a defective water pump that started squealing at about 45,000 miles. Eve and their service department is just as bad. As just one example, my car had a defective water pump that started squealing at about 45,000 miles. Even though it was a known issue that affected many VWs, Antwerpen had to keep the car "diagnosing" the problem for nearly 10 days, and I actually had to *make a recording of the squealing noise* and play it for them before the problem was fixed. I asked them to replace the timing belt at the same time, since they were already doing all the necessary labor and since the timing belt was undoubtedly strained by the defective water pump bearing. They refused, even when I offered to pay for the replacement timing belt. There are many other stories I could tell but Antwerpen VW frankly isn't worth the space. Avoid like the plague. More

My family and I have bought 3 vehicles from Antwerpen. All of the service on both of my vehicles was doen by the Antwerpen Service Department. A timing belt they installed failed after 17,000. They "und All of the service on both of my vehicles was doen by the Antwerpen Service Department. A timing belt they installed failed after 17,000. They "understood I was frustrated", but that was the extent of their help. I will not be back to their Service Department or Showroom. More

About 2 1/2 weeks ago I took my car to the dealer to have a cracked coolant hose replaced and at that time I was getting roughly 29-30 mpg. So they replaced the hose and a couple of days later I got gas, and a cracked coolant hose replaced and at that time I was getting roughly 29-30 mpg. So they replaced the hose and a couple of days later I got gas, and since that day I have noticed I have been getting way worse gas mileage. Then last Sunday my CEL came on and it ended up being a cooling system code (P2181). So I took it to the dealership and they stated that it was my engine coolant temp sensor. I had that replaced also. Now when I drive I don't even get close to the gas mileage I was having before. I used to go around 330 miles on a full tank of gas, now i'm filling up around 290. What could be the cause of all of this? I just don't get how my car could have a cracked coolant hose and be low on coolant getting g-r-e-a-t gas mileage, then fixing the problem and thigs go south. What is your insight to this situation. I am now out $600 from the repairs. More

Three times in as many months I brought my Passat into Antwerpen (where I purchased it) in an attempt to diagnose and repair a misfire that was so bad it rendered the car undriveable. Granted, the car was Antwerpen (where I purchased it) in an attempt to diagnose and repair a misfire that was so bad it rendered the car undriveable. Granted, the car was not actively misfiring when I brought it in (seemed to only happen at start up during wet/cold weather), but each time I was treated with what could only be described as complete and utter contempt and disbelief. The first two times in the shop, the #2 plug and wire set were cleaned and tightened (first visit) and then replaced (second visit). These first two visits were within days of each other. The third time in, I was basically told (paraphrasing here): "Hey, we can't figure out what it is, and since it could be any one of dozens of things causing the misfire, you're on your own." I asked the service rep if it seemed reasonable that I paid 30K for a car that, although still well within the warranty limits, is virtually undriveable in inclement weather. His response: "We can't fix it if we can't figure out what's wrong with it." UNACCEPTABLE. The customer should not be left holding the bag in situations like this. To top it all off, Antwerpen was apparently incapable of returning my car to me without grease and oil stains all over the seats, carpets/mats, and anything else a person's hands might touch while working on a car. Antwerpen lost both my and my wife's (2002 Golf) business--not that they care--and we are both, or rather were, VW fans who spent a lot of money on Driver Gear and routine maintenance. We now take both cars to another VW dealer out of town. More

I'll start by saying the sales experience was above average, the salesmen was very nice. The problems started immediately after we signed the documents. There was a serious deep scratch on the car wh average, the salesmen was very nice. The problems started immediately after we signed the documents. There was a serious deep scratch on the car when we bought it, the dealer gave us a "We owe You Repair". Took the car in to get fixed and picked it up at night. The next day noticed it wasn't fix, some kind of filler was inserted - it was by no means repaired. Tried to bring the car back in and they wouldn't take it. The sales guy no longer worked there, so the man I dealt with from service didn't believe me and said there was no record of this reapir. Anyways, I eventually got them to take a look at it - they improved it, but again it wasn't in new car condition, which is what I paid for it. At this point I gave up and accepted it was never going to be fully repaired.<br>Part II. I called to bring the car in for the 20,000 miles service (they don't provide loaner cars for routine service). They told me the service would be about $365, seemed quite high so I called a different VW dealer, $250. There wasn't any advantage to get the service done where the car was purchased so I'm taking my business elsewhere for less money.<br>I do not recommend buying a car here, or having service performed here - for service they charge you much more then other VW dealers. More