Antwerpen Volkswagen - Service Center

Good service and always trying to help customer save costs. Wendi and technicians are excellent. costs. Wendi and technicians are excellent. More

Was not customer service friendly. Not greeted in a proper manner, was not aknowledge for a period of time, never to said goodmorning sir, I'll be with you in a minute, have some coffe Not greeted in a proper manner, was not aknowledge for a period of time, never to said goodmorning sir, I'll be with you in a minute, have some coffee and a seat. Was never updated on the status of the car until 8 hours later. Car wash was poor. More

"Mr. Jack, your staff and mechanics exemplify exceptional service and unparalleled professionalism." Thank You😃 Love Jack, your staff and mechanics exemplify exceptional service and unparalleled professionalism." Thank You😃 Love More

Made an appointment ahead of time for 8am to get a new key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). I cited that the SUV needed to be ready by 3pm and provided them with 2 cell phone numbers. I arrived at 4:15 pm to learn that they did nothing - did not program my key fob, did not call either cell phone I provided, nothing. Told me that they could do it tomorrow - leave without a vehicle and come back. WHAT? I need my car to go to work; I made an appointment; it was for programming a key not installing a new engine... Really? After fussing, another women spoke to the Service Manager and said that if I waited an hour he would do it. Not much choice.. waited an hour, was spoken to by an employee that I have no idea how he was involved who reminded me that God will take care of it all, and then I paid for the service, not Ourisman. Now I have to get reimbursed by Ourisman and go through all of that hassle. More

Marcus provided great customer service. He was pleasant, considerate, knowledgeable, and patient. I am very pleased with my experience and would recommend. He was pleasant, considerate, knowledgeable, and patient. I am very pleased with my experience and would recommend. More

Brought our Tiguan in for routine PM service. Great Customer service, informative of work needed and completed. Thanks everybody at Antwerpen VW! Great Customer service, informative of work needed and completed. Thanks everybody at Antwerpen VW! More

Sam was great again! He was extremely responsive. Made sure everything was taken care of and communicated throughout the entire process. He was extremely responsive. Made sure everything was taken care of and communicated throughout the entire process. More

This has been the worst car buying experience, and after 3 months we are still dealing with issues. From being lied to horrible craftsmanship the issues keep coming with no end in sight. 3 months we are still dealing with issues. From being lied to horrible craftsmanship the issues keep coming with no end in sight. More

Customer service in the service department was great, upfront and fast service. I was able to set up my appointment online in minutes. upfront and fast service. I was able to set up my appointment online in minutes. More

Emelie and the entire service were a pleasure to work with; professional, friendly and knowledgable. I had a slow leak in one of my tires and called Antwepen and spoke with Emelie. She said to come on ov with; professional, friendly and knowledgable. I had a slow leak in one of my tires and called Antwepen and spoke with Emelie. She said to come on over (same day!) she would have one of the mechanics take a look. They found that I had picked up a screw and they plugged it and had me in and out in a jiffy. Great experience! More