Antwerpen Volkswagen - Service Center

I totally enjoyed the experience that I had recently at Antwerpen. The Service Manager Ralph was very informative as to the work that was done and Wendi the Service advisor was very pleasant, efficient an Antwerpen. The Service Manager Ralph was very informative as to the work that was done and Wendi the Service advisor was very pleasant, efficient and professional during the entire interaction. I must say my only unpleasant experience was with the Coffee machine. Coffee horrible, but hot chocolate saved the day. More

Everything was very nice. I was able to get an appointment quickly. When I arrived staff was very customer oriented I was able to get an appointment quickly. When I arrived staff was very customer oriented More

The dealership has no courtesy cars and doesn’t transport you farther than 10 miles away so be aware of that first. They say they open at 7 am however the first appt is never until 830. The service departmen you farther than 10 miles away so be aware of that first. They say they open at 7 am however the first appt is never until 830. The service department doesn’t hold to their projected timelines and provides no updates if they miss it and the team when you are checking out to get your car back is extremely rude. I would rather drive to Annapolis than return to this dealership. More

Got a bunch of work done on my 2015 Passat. Everything works great. However, fog lights were disconnected to do the work and were not reconnected prior to releasing the car back to us. When I Everything works great. However, fog lights were disconnected to do the work and were not reconnected prior to releasing the car back to us. When I realized the fog lights were inoperative, I contacted Antwerpen. They asked me to bring the car back - they reconnected the fog lights at no charge. Antwerpen reps were pleasant and professional whenever I spoke with them. More

got things done Ralph and Wendi very good intellect I feel that your mech rate too high at $170.00 and diagnostic $203.00 if you lower them you will have people getting work done and not pushing them aw feel that your mech rate too high at $170.00 and diagnostic $203.00 if you lower them you will have people getting work done and not pushing them away from work being done, volume makes money. More

New management is great to work with. Plenty of smiles to go around. Will be returning in the future. Plenty of smiles to go around. Will be returning in the future. More

Will never buy or use Antwerpen for anything ! The Service Department was entirely useless! They were worthless as far as service was concerned! The Service Department was entirely useless! They were worthless as far as service was concerned! More

Everything was fine. Good to see Sam back. We had a nice chat and he did his best to help me outl s Good to see Sam back. We had a nice chat and he did his best to help me outl s More

Had to return because the fluids were not top off properly. Then had to sit for 2 hours for a pressure test. properly. Then had to sit for 2 hours for a pressure test. More

They don’t back up their product warranty 😡 19550 miles on a 2023 Tiguan, a check engine light and service says the problem isn’t under warranty 😡 let’s just say I will not recommend a VW to anyone 😡 on a 2023 Tiguan, a check engine light and service says the problem isn’t under warranty 😡 let’s just say I will not recommend a VW to anyone 😡 More