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Antwerpen Volkswagen - Service Center

Pasadena, MD

4.3
271 Reviews

271 Reviews of Antwerpen Volkswagen - Service Center

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October 25, 2023

got things done Ralph and Wendi very good intellect I feel that your mech rate too high at $170.00 and diagnostic $203.00 if you lower them you will have people getting work done and not pushing them aw More

by koon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph service area
October 15, 2023

New management is great to work with. Plenty of smiles to go around. Will be returning in the future. More

by DOODLESMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph, Matt
October 14, 2023

Will never buy or use Antwerpen for anything ! The Service Department was entirely useless! They were worthless as far as service was concerned! More

by 1Verypissed VW Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jalen cobb
October 13, 2023

Everything was fine. Good to see Sam back. We had a nice chat and he did his best to help me outl s More

by RD.BROWN.921
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sam Serio
October 13, 2023

Had to return because the fluids were not top off properly. Then had to sit for 2 hours for a pressure test. More

by T Derricott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany
October 13, 2023

They don’t back up their product warranty 😡 19550 miles on a 2023 Tiguan, a check engine light and service says the problem isn’t under warranty 😡 let’s just say I will not recommend a VW to anyone 😡 More

by FREDDOWNEY876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service-0, Katherine Savin, Derrick Johnson, jalen cobb
October 11, 2023

New to the area, the Pasadena Service Dept treated me well from start to finish, and kept me informed throughout. Future work was discussed and fully explained to me. I appreciate the honesty, integrity, More

by MADDAWGMURPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany White and Wendy Pittman
October 07, 2023

Charged over the amount that was stated when I made the appointment online. When I asked what the price difference was, I wasn't given a straight answer, and I was met with a little bit of hostility for q More

by bback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
October 07, 2023

The staff is very professional and friendly. I would recommend their services to other Volkswagen owners. More

by trudyhaw29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney White
October 03, 2023

The service was superb, especially the front office lady (Brittany). In addition, I got my car washed! Kudos for a jod well done and see you in 10,000 miles! More

by dkalanzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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