Antwerpen Volkswagen - Service Center

Had to call around 5 pm to check on my car to find out it wouldn’t be done until the next day. I should not have had to call to track my car down to find that out after 5pm. I should have gotten a call hours wouldn’t be done until the next day. I should not have had to call to track my car down to find that out after 5pm. I should have gotten a call hours earlier to say it wouldn’t be done that day. I was almost over charged $1100. When I scheduled my appt I mentioned my warranty. When she called to tell me the repair was $1100 I again double checked my warranty I purchased wasn’t covering this? Go to get my car the next day and got a different person. I said I just want to make sure this isn’t covered under my warranty plan I purchased. She says I’ll check and be right back. Hm wouldn’t you know she comes back to tell me I don’t owe anything it was all covered under my warranty. 2 visits prior I paid for my service. Person told me my service plan was expired. Next time I go in the person tells me I shouldn’t have had to pay for that it was under my warranty. I said ok can I get reimbursed then. She said no they don’t do that. She said always make sure to tell them you have the jmh plan. Ok. I would think it would be noted somewhere but lesson learned. So I did that this time twice!! And was still almost over charged $1100! People are very friendly but being over charged $500 at a previous appt to be told oh no they don’t reimburse to this time almost being over charged. Had I not asked a third time about the coverage I would have paid $1100 I shouldn’t have. Very frustrated and would not recommend nor will I even purchase another car here due to the above. More

Was able to fit me in on such a short notice for a 30k maintenance warranty maintenance warranty More

Emily, my service advisor was super knowledgeable and polite! I was able to get my tires rotated and questions answered. polite! I was able to get my tires rotated and questions answered. More

Always great service here plus a very comfortable waiting room! They know what they're doing and make me feel well taken care of. room! They know what they're doing and make me feel well taken care of. More

I return to Antwerpen Volkswagen dealership because of the professional experience that I truly trust. the professional experience that I truly trust. More

They had the car for over 3 months. Ended up never fixing the car. I took it to someone else to fix. It was done in a day. They never gave us a loaner. So we had to rent a car for 3 mon Ended up never fixing the car. I took it to someone else to fix. It was done in a day. They never gave us a loaner. So we had to rent a car for 3 months. It was the worst experience. I will never buy another VW after owning 4 of them throughout my life time. More

Quick service, with great attention to need by the representative. The representative was very pleasant and passionate! representative. The representative was very pleasant and passionate! More

Went above the call of duty to get my car fixed after my collision. Highly recommend. collision. Highly recommend. More

Unable to fix my car, because your prices for parts and labor are extremely high. labor are extremely high. More

Dealer was a good experience volkswagon and all those above dealer are pathetic dont honor recalls and warranty dept is a scam and should be investigated above dealer are pathetic dont honor recalls and warranty dept is a scam and should be investigated More