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Antwerpen Volkswagen - Service Center

Pasadena, MD

4.3
269 Reviews
Call Service Center (410) 760-6300

269 Reviews of Antwerpen Volkswagen - Service Center

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December 05, 2024

They delivered my new ID Buzz right on time just like they said they would and provided better financing than my bank on the note too! Thanks! More

by McCanon
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Gallion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Antwerpen Volkswagen responded

Thank You so much for the kind words and for choosing Antwerpen Volkswagen of Pasadena, Maryland for your New VW. As the first owner of the all new ID.Buzz from Antwerpen Volkswagen, you hold a very special place in our memories. We hope to see you and the Buzz for regular service check ups and maintenance. Your sales professional Sam Serio can also ensure you get the very best priority service when visiting for any department from Sales to Service to Parts to Accessories to Body Shop. We wish you many many miles of worry-free driving in your VW and sincerely hope that you stay in touch and keep us updated with your experiences as time goes on in the NEW Volkswagen Buzz EV.

December 02, 2024

Terrible service. They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my ke More

by Josue Delcid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emelie Knight
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Marquez, Wendy Pittman
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Dec 10, 2024 -

Antwerpen Volkswagen responded

Josue, I truly wish I could erase this negative experience for you. We failed and that is a tough pill to swallow for our team and I am sure it was no picnic for you, We value you as a customer and we value your time and business here at Antwerpen Volkswagen. I'd love to speak with you regarding this experience and attempt to make it right. Please reach out at your convenience to me directly at 410-760-6300 ext 15020. Sincerely, Mike Williams General Manager

November 22, 2024

Sam was a great help with everything from the selection of the car to financial portions! He was accommodating every step of the way and I am so happy with my car. More

by KrystalSLo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2024 -

Antwerpen Volkswagen responded

We truly appreciate the kind words for Sam and the 5 star review! From the entire team here at Antwerpen Volkswagen of Pasadena, Maryland, THANK YOU!

November 21, 2024

My service rep was fabulous. So knowledgeable and took the time to teach me the key fob trick of holding it on steering column. Ordered my touch up paint and made sure that i More

by ROBINDGIBBONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Antwerpen Volkswagen responded

Thank you very kindly for this glowing five star review of Emelie Knight here at Antwerpen Vokswagen of Pasadena, Maryland. We truly appreciate your business and these kind words.

November 19, 2024

Excellent attention to detail and smooth process. The entire car buying experience was well run. More

by beaversdvm
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 17, 2024

Mike and his team are top notch! ! They made my car buying experience seamless. If you need to get a vehicle go see the guys at Antwerpen VW in Pasadena MD !! More

by spicerbrook
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2024 -

Antwerpen Volkswagen responded

Thank You Brook! We appreciate you greatly! From all of us at Antwerpen Volkswagen of Maryland , Thank You!

November 16, 2024

thank you for good professional service ,service desk was great to work with, the dealership and wait area was very clean. More

by MOATAZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2024 -

Antwerpen Volkswagen responded

We truly appreciate your 5 star review. Emelie and the whole team here at Antwerpen Volkswagen of Pasadena appreciate you!

November 13, 2024

Had service No one went over xx list or gave updates brakes etc next day coolant light game on several times so i believe they did not a full Check of atlas More

by WESTLANDHOMES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Pittman
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Nov 14, 2024 -

Antwerpen Volkswagen responded

We are troubled to read of your disappointing experience. Please reach out directly to Ron Marquez our service manager at your leisure. We take customer satisfaction seriously and our goal is complete and fair resolution for all customers. Ron can be reached at 410-760-6300 or rmarquez@antwerpenauto.com Thank You, Kindly - Mike Williams General Manager Antwerpen Volkswagen

November 06, 2024

Wendy was very friendly & professional and accommodating to my needs…I was very satisfied and will use Antwerpen for my vehicle’s needs More

by PHILLIES24FAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Pittman
Report | Print
Nov 06, 2024 -

Antwerpen Volkswagen responded

We truly appreciate your feedback for Wendy and Antwerpen Volkswagen of Pasadena, Maryland. Thank You for your business and thanks for taking the time to brighten our day. Safe motoring, until next time we meet!

November 02, 2024

Good service and always trying to help customer save costs. Wendi and technicians are excellent. More

by t_scott_blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Pittman
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