Antwerpen Volkswagen - Service Center

Extremely disappointing service—six-hour wait for a check engine light diagnostic without proactive communication. engine light diagnostic without proactive communication. More

I brought my car in for an oil change last Thursday and requested that my rear wiper blade also be replaced. I also came into my appointment with my left low beam out and expected to have that replaced als requested that my rear wiper blade also be replaced. I also came into my appointment with my left low beam out and expected to have that replaced also. Upon completion of my service, I reviewed my multipoint inspection checklist and it stated that my headlights were working as expected, when I knew that wasn’t the case. The MFI also still displayed that my light was out. I called back up to the dealership and voiced my concerns that the multipoint inspection wasn’t taken seriously to Wendy and she was apologetic and let me know that it must’ve been an oversight. This review isn’t of Wendy, she displayed quality customer service. I brought my vehicle back in the next day after the oversight and was told I would still have to wait two hours for a lightbulb to be installed. Unacceptable in my sight being that I was already inconvenienced by having to come back a second day. After two hours, I reviewed the new multipoint inspection that I got on Friday and the results are COMPLETELY different. This was less than a 24 hour period, there is no reason for the readings to be so drastically different. Thursday’s readings: battery health needs attention, tire tread readings (7/9/8/11), brake lining (6/6/7/7) Friday’s readings: air filter issues, my tires weren’t filled to factory specs at the appointment the day before (read 37/39/30/36) when I did little to no driving in between the appointments, brakes need replacing (when they were fine the day before), tire tread readings (8/7/9/9) I don’t believe that the multipoint inspection is taken seriously. When I read Thursday’s MPI for the first time, knowing that a headlight out was missed, it made me wonder what else you guys are missing. Are my brakes really fine? My drive belts? Are you really checking anything? Don’t just pass cars along or check things off on this MPI for sport. I have spent too much money and given you guys too much business for things to not be taken seriously. I wasn’t going to leave this review and instead reached out to the GM privately though email but received no response so maybe this will get the appropriate response. This is not the quality of service that I have come to expect. More

I’ve been coming to Antwerpen for a few years now. I have always had wonderful service. The staff are all very knowledgeable and really helpful. Scheduling has always seem to be a breeze. I have always had wonderful service. The staff are all very knowledgeable and really helpful. Scheduling has always seem to be a breeze. More

The service department always keeps me informed regarding the status of my vehicle. This repair took a little longer because parts had to be ordered. the status of my vehicle. This repair took a little longer because parts had to be ordered. More

Excellent customer service, will definitely go back for additional service for my vehicle in the future! additional service for my vehicle in the future! More

You guys are the besr friendly and very professional I live my Volkswagon Family you people are the best live my Volkswagon Family you people are the best More

Wendi was very instrumental in the coordination of what was necessary for the 90,000-mile required maintenance. She kept me informed of every step of the process. was necessary for the 90,000-mile required maintenance. She kept me informed of every step of the process. More

Day 1: I had to bring my car in on 3 separate occasions in order to complete a job. The first time, there was a part that needed to be placed on my vehicle. The part was apparently not painted. Instead in order to complete a job. The first time, there was a part that needed to be placed on my vehicle. The part was apparently not painted. Instead of communicating that to me right away, they wait until I came at the end of the day on the shuttle to tell me I had to book an appointment with the body shop, get the part painted, and then come back. I told them I didn't need the part painted. I let them know my disappointment with the lack of communication. I had to book another appointment to get the part installed on my car. Day 2 When brought back-was done incorrectly. When I drove off the lot, I noticed a lot of air was leaking through- the wind sounds I heard were louder than usual. When I got home, I notice that my door was not aligned. (I have pictures if you would like to see how off it was). The next day I knew I had to go back. Day 3 This time I decided to wait with my car so they could fix the door that was incorrectly installed. I was disappointed that I was able to drive off the lot with my car in that condition. So when it was time to check out, I had a few questions before I signed my paperwork. Emelie was unprofessional. She took my questions personally, and walked off in a huff to speak with Chuck and Wendi. I was very dissatisfied with my experience. More

Emilie was very helpful through the service process and in getting the correct services for my car in getting the correct services for my car More

Chuck is as great and provided exemplary service in working with me, the dealership and my extended warranty. This is my second time working with this dealership and it won’t be by last. working with me, the dealership and my extended warranty. This is my second time working with this dealership and it won’t be by last. More