Antwerpen Volkswagen - Service Center

Came in to get a new battery, staff was rude, specifically two women running the service department. Waited an hour for them to tell me they wanted $900+ to replace a battery. specifically two women running the service department. Waited an hour for them to tell me they wanted $900+ to replace a battery. More

Great! Awsome! Very nice, great customer service, attentive and good care for the customers needs. Awsome! Very nice, great customer service, attentive and good care for the customers needs. More

My car was at the shop for 3 weeks and I got it back absolutely dirty inside and outside (my car is only 3 month old- brand new purchased in May). In addition I found a receipt from a sub shop dated wi absolutely dirty inside and outside (my car is only 3 month old- brand new purchased in May). In addition I found a receipt from a sub shop dated with the timeframe when my car was in the repair shop. Now I’m wondering where else were my car while under their care. More

3 wait hours wait at the dealership for an oil change and tire rotation is ridiculous! And the customer experience was non existent! We used to own multiple Volkswagen vehicles and but we are giving up on th tire rotation is ridiculous! And the customer experience was non existent! We used to own multiple Volkswagen vehicles and but we are giving up on them..they no longer fulfill our expectations. More

Thanks for taking care of our first regular maintenance service visit. Looking forward to the next time. service visit. Looking forward to the next time. More

Wendi in services is amazing! I’ve been going to VW for years and I do appreciate the hospitality and friendliness of the entire staff. I’ve been going to VW for years and I do appreciate the hospitality and friendliness of the entire staff. More

I have maintenance sign they don’t clear I did service but still sign there some o e call me I says issu but no any response very poor service but still sign there some o e call me I says issu but no any response very poor service More

Professional, knowledgeable about my concerns, and welcoming. This is the only place I will bring my car. welcoming. This is the only place I will bring my car. More

When I arrived, I was told that I would be updated on my service. Unfortunately, after three hours, I needed to call and touch base. A pine said call I was told I’d be called again to let me know the statu service. Unfortunately, after three hours, I needed to call and touch base. A pine said call I was told I’d be called again to let me know the status. Never happened. It is clear that multitasking or prompt responses are poor. More

Excellent Customer Service! ! Clean dealership and friendly staff. Jeff in the Sales department is also the greatest! ! Clean dealership and friendly staff. Jeff in the Sales department is also the greatest! More