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Antwerpen Volkswagen
Pasadena, MD
1,022 Reviews
Antwerpen Volkswagen is Maryland's #1 VW Dealership conveniently located close to Baltimore, Maryland and Washington, D.C. We pride ourselves in an easy buying experience and high levels of customer satisfaction. Visit Antwerpen Volkswagen in Pasadena, Maryland off Ritchie Highway. Close to Catonsville, Annapolis, and Parkville. Nobody beats Jack's deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 303 service reviews
April 03, 2026
04/02/26 I had service performed on my 2013 VW Passat by your dealership. Reference invoice No.: VWCS369822. My service advisor was Kenneth Williams 176785. I was very disappointed with my experience at you your dealership. Reference invoice No.: VWCS369822. My service advisor was Kenneth Williams 176785. I was very disappointed with my experience at your dealership, when I checked-in and was met with a verbal scoff by Mr. Williams at 9:00am this morning. This verbal scoff was directed towards/about me, in my presence and immediately following another employee's request to 'check me in'. My negative experience only continued when the service advisor expressed confusion and misunderstanding about the service(s) requested, pertaining to a check engine light on dashboard, and the diagnostic notes from an ASE certified mechanic that stated, "Found oil on map sensor, intake is filling up with oil needs further diagnosis." (Shawn, Midas, 04/01/26). I provided the service advisor with the original diagnostic document at check-in, only to receive a confused phone call from my service advisor mid-day about what exactly I needed to have resolved/repaired by your technician(s). While the service advisor eventually explained that diagnostics was run and a software update was needed/performed, it directly contradicts the findings of another mechanic who asserts he found an active oil leak. Both assertions can't both be true at the same time. There's either a leak, or there isn't one. Additionally, the service advisor expressed confusion about a few other minor concerns I had about my vehicle, where I received another confused phone call from him; despite communicating in clear, simple, and easy to understand writing (text). I had to repeat myself multiple times to the service advisor, despite already giving him everything in clear and easy to understand writing (text). My biggest disappointment with my experience at your dealership came at 1:57PM EST. when the service advisor called me and informed my car was ready to be picked up. It would be another two and a half hours (4:30PM) before I was actually picked up by my shuttle driver. I had to call the service advisor 3 (three) separate times, with additional 1hr. to 30 min wait times between each call, only to be told it was his manager's fault for sending the shuttle driver on errands and forgetting to send the shuttle driver to the waiting customer. This resulted in an additional two and a half hour wait, just to pick up my car. The customer(s) are the most important people in the room and at the dealership. Managers (assuming Mr. William's story is true) should not take actions that inconvenience or disrupt customer timetables. Managers should not have employees perform functions at customer's expense/irritation; such as sending them on errands while simultaneously neglecting to provide the requested, reasonable, and offered service(s) provided by your dealership. After waiting the full two and a half hours for my shuttle, a manager finally arrived at my location and shuttled me back to the dealership. The manager stated the shuttle driver had hit a nail on the road, and this was the reason for the extended delay. As fate would have it, the shuttle driver actually pulled into the dealership with another customer immediately after the manager and I pulled in, demonstrating the manager's lie to me (deceiving a customer). In addition to directly contradicting Mr. William's testimony, this manager knowingly and willfully lied to me. This demonstrates poor moral character in one or more service center employees, and is morally reprehensible to treat customers in this way. These actions violate Antwerpen VW policies, ethics, values, and representations, to the public/customer(s) and has a negative impact on the reputation (public trust) of this dealership. More
by Ry4Reviews
Employees Worked With
Kenneth Williams
Verified CustomerMarch 16, 2025
My experience was great! The staff were friendly, attentive and thorough with explaining everything and answering all of my questions. I enjoyed receiving an update on my veh The staff were friendly, attentive and thorough with explaining everything and answering all of my questions. I enjoyed receiving an update on my vehicle via text while waiting in the waiting room. I was able to follow what was going on, review and decide on which services to approve in the moment. I am truly pleased and satisfied! More
by Brian W
Employees Worked With
March 13, 2025
My vehicle was serviced and ready when the technician said it would brand everyone I spoke with was friendly and professional. I will definitely bring my car back! said it would brand everyone I spoke with was friendly and professional. I will definitely bring my car back! More
by Q Holmes
March 13, 2025
Took entirely too long. There was no communication about my vehicle until I initiated it. There was no communication about my vehicle until I initiated it. More
by GREERTIAMESHA
March 10, 2025
I knew it was going to be a challenge to get the repairs we needed covered under warranty, but Emilie Knight and her technicians were the perfect team for the job. I can’t say enough about Emilie and what g we needed covered under warranty, but Emilie Knight and her technicians were the perfect team for the job. I can’t say enough about Emilie and what great communication she provided along the way. My experience with Atwerpen Volkwagon Service was top notch and left nothing to be desired. Five stars across the board. More
by BSN
Employees Worked With
March 10, 2025
Emelie in the service department was so wonderful. She communicated what I needed and made sure it financially worked out for me. I am above appreciative for her customer service and professionalism. She communicated what I needed and made sure it financially worked out for me. I am above appreciative for her customer service and professionalism. More
by shanon3
Employees Worked With
March 10, 2025
Chris my service guy was great to work with. Very nice guy and willing to help. Very nice guy and willing to help. More
by SURFBBLLC
Employees Worked With
Other Employees :
Mitch in the sales dept was horrible. If I had him as my sales person I would never have bought from Antwerpen. We caught him in several lies and he is a bad addition to your management dept. , Mitchell Stainback
March 08, 2025
Great communication and fairly quick service. They are honest and provided video proof of the work. They are honest and provided video proof of the work. More
by DIMPLE.MAKADIA
Employees Worked With
