Antwerpen Volkswagen

Started out great The salesman we had was great. No pressure at all. The sales manager on the other hand was not professional. Not only did they make a mistake and mad The salesman we had was great. No pressure at all. The sales manager on the other hand was not professional. Not only did they make a mistake and made what was a reasonable offer but he redacted and decided to make rude comments since we were not happy with the additional $4000 that was tacked on to the original offer. More

DONT GO HERE. Please save your money. I looked at a car on "sale" the online price claimed to say it was discounted by 3000 dollars. Once the contract was being wri Please save your money. I looked at a car on "sale" the online price claimed to say it was discounted by 3000 dollars. Once the contract was being written up they added back the 3000 dollars claiming some repairs were for the Maryland state inspection. So we went to the service desk and asked what exactly had been repaired on the car. (It's kinda important to know the history on the car, right?) Well. The service lady said a normal oil change had been done and they changed the windshield wipers. How does that equal to 3000? Who knows. More

Repaired my tire! Jackie Kennedy was a huge help! With no appointment she was able to quickly get my Ford in and get my tire repaired super quick. They even washed it Jackie Kennedy was a huge help! With no appointment she was able to quickly get my Ford in and get my tire repaired super quick. They even washed it for me free of charge! Great shop and great service!!! More

Do not value loyal customers We have bought 3 cars from this dealership and the first 2 were wonderful cars no problems. We just bought a used Hyundai that had only 14500 miles on We have bought 3 cars from this dealership and the first 2 were wonderful cars no problems. We just bought a used Hyundai that had only 14500 miles on it. There were several things they had to fix off the git go and they did them. But about 2 or 3 weeks later there were problems with the cooling system which was one of the problems they "fixed" after we bought the car. We had to pay over 800 to get the repairs completed. We understand when you buy a used car that things can go wrong but really?. I contacted the general manager and explained what had happened and that the car was my daughters and she was a recent college grad with student loans and asked if there was anything they could do since part of the problem was something they claimed they had fixed. He was very understanding and asked for the bills to be sent to him so he could see what if anything he could do. After a couple of weeks I finally got an answer...he could offer us 10% of the monies we had to pay. Eighty dollars! is all they offered. A loyal customer for years and they offer 10%. When I said I expected a little more considering we have bought 3 cars from them 7 years I was told sorry this is what they can do. I told them since Antwerpen appeared to need the 80.00 more than a poor college grad they could keep it. NOT HAPPY AND WILL NOT BUY FROM THEM AGAIN. More

What a wonderful day Today was a great day. I went into the dealer today and was helped right away. Sam Serio was very helpful this morning and very friendly. I spoke with Today was a great day. I went into the dealer today and was helped right away. Sam Serio was very helpful this morning and very friendly. I spoke with him yesterday and proceeded the process today. I'm please and very happy with my new ride. Thank you so much. More

Helpful, easy to work with Even though I was working with them over the phone because I am out of state, they were very accommodating and very willing to work with me. They were Even though I was working with them over the phone because I am out of state, they were very accommodating and very willing to work with me. They were courteous every step of the way and it was very much appreciated. The salesman was very knowledgeable about the product and his enthusiasm was a great part of the experience. Thanks Erick! More

Great experience I went it to look at a new GTI they had in stock. When we arrived we were created by Rhia who was great to work with. She had all the answers to my qu I went it to look at a new GTI they had in stock. When we arrived we were created by Rhia who was great to work with. She had all the answers to my questions and was very knowledgable. The dealership overall was a great experience and I will definitely return. More

Will not use Volkswagen cheated USA and me with this debacle now this dealership is trying to cheat me out of my extended warranty my lawyer will help them with th Volkswagen cheated USA and me with this debacle now this dealership is trying to cheat me out of my extended warranty my lawyer will help them with that I will never step foot in another Antwerpen dealership and will recommend anybody who asks to avoid More

Great! I had just bought a car recently and then was in an accident. I was not looking forward to going through the whole car buying process again but Devin I had just bought a car recently and then was in an accident. I was not looking forward to going through the whole car buying process again but Devin made it easy and gave me a good deal on a car that I love. More

My automotive family A visit to Antwerpen Volkswagen in Glen Burnie, Maryland is always a bit of a family reunion for me. Over the thirty years I have been doing business A visit to Antwerpen Volkswagen in Glen Burnie, Maryland is always a bit of a family reunion for me. Over the thirty years I have been doing business at this location, I have come to regard the employees as members of my "automotive family." I have always been greeted as family and treated with kindness and respect. The Sales Consultants, Service Writers and technicians have, over time become friends who treat me as one of the family. On my most recent visit, Chris Green (the General Manager),Chris Porter (business mgr.) and Rhia Buttrum (Sales Consultant) helped me select and purchase the specific Passat that is most appropriate to the kind of commute I do each day. More