Antwerpen Volkswagen

Easy fair and quick Fantastic dealership. The salesmen are car enthusiasts, knowledgeable about not only the car you want but also the competition. They are competitive Fantastic dealership. The salesmen are car enthusiasts, knowledgeable about not only the car you want but also the competition. They are competitive on price, truthful and offer great service. I bought from out of state - they were great over the phone and picked me up from the train station. I was in my new car in under an hour - incredibly fast with little to no waiting around! More

Fantastic Very knowledgeable staff! Listened to what I wanted and provided what I needed! This was the second purchase from Antwerpen VW and I will always come Very knowledgeable staff! Listened to what I wanted and provided what I needed! This was the second purchase from Antwerpen VW and I will always come back! Thanks again! More

Don't waste your time. This dealership will charge you $1000 if you have outside financing. Extremely divisive in their selling approach. Plus, they fail to communicate This dealership will charge you $1000 if you have outside financing. Extremely divisive in their selling approach. Plus, they fail to communicate various aspects of the deal unless you can "come into" the dealership and converse with them, which can be an inconvenience if you don't live near the dealership. Armando can be very smug, to the point where he fails to understand and recognize your concerns as a customer/potential buyers. They were able to receive a loan approval for my situation but I cannot stress this enough, please read the purchase order before you sign. There will be questionable items that you will need to address before going through with your transaction. None of this is handled during the back and forth between the sales specialist and the sales manager, so by the time you reach finance, you'll be tired/worn out from sitting there for hours. Do not forget to fully read the contract to avoid inflated pricing and potential buyer's remorse. The dealership was also responsible for clearing out the recall status on a new vehicle. Because of my terrible experience with this dealership, VW of North America was able to recommend another dealership and they were able to clear the recall. More

Thank you Sam!! Not only did Sam make this car buying process painless, he also made it enjoyable! Thank you for your help! Highly recommend Sam and Antwerpen VW. Not only did Sam make this car buying process painless, he also made it enjoyable! Thank you for your help! Highly recommend Sam and Antwerpen VW. More

Amazing service ! I would recommend to go this place because they work with you on everything and they have amazing deals, never disappoints a costumer no matter what! I would recommend to go this place because they work with you on everything and they have amazing deals, never disappoints a costumer no matter what! More

Watch for hidden fees (Daryl) I came in to look at a used Santa Fe Sport. I was told if I didn't financed the vehicle through them it would cost me a $1,000.00 extra by used car s I came in to look at a used Santa Fe Sport. I was told if I didn't financed the vehicle through them it would cost me a $1,000.00 extra by used car sales manager Armando Graham. So I agreed to finance through Antwerpen. When I went to sign the paper work for the vehicle, Mr. Graham had added the $1,000.00 anyway. Good thing I read the paper work before the conn went down. More

Great experience! From the first call to meeting Sam in person. It’s the definition of 5 star service. I see why they won the Wolfsburg Crest Club award! From the first call to meeting Sam in person. It’s the definition of 5 star service. I see why they won the Wolfsburg Crest Club award! More

Outstanding customer service This guy was very knowledgeable about the car! We came in for used and bought new. Edgar was great as well. Worked with us until the end. They awesom This guy was very knowledgeable about the car! We came in for used and bought new. Edgar was great as well. Worked with us until the end. They awesome. More

Amazing Sam was absolutely amazing. He was a pleasure to work with. Very knowledgeable. I would recommend anyone looking for a new car to go see him!! Sam was absolutely amazing. He was a pleasure to work with. Very knowledgeable. I would recommend anyone looking for a new car to go see him!! More

Crooks!!! DO NOT SHOP HERE!! Liars and thieves! After telling them numerous times that I didn’t need any extras or add ons besides gap insurance, they slipped two service policies Liars and thieves! After telling them numerous times that I didn’t need any extras or add ons besides gap insurance, they slipped two service policies in totaling over $3500! Knowing xxxx well that i would say something, they had my wife sign them while i was taking care of our two year old son. After confronting them about it they lied to me again saying that those service policies were necessary to get financing (even though it says on the paperwork in bold letters that they are not) and every other sheet of paperwork was signed twice, by me and my wife...yet these were only signed by her. My wife is not very knowledgeable about cars and they told her that I wanted these policies. Thankfully i went back over the paperwork when i got home. But i had to contact VW of America to get them to actually refund the policies, and then they jerked me around making me wait and receive a credit on my account rather than giving me back the money I put down. To make matters worse, the car I test drove and the one they gave me were different (because they could give me a better deal on the different trim) and the car they sold me had clunky from suspension due to faulty struts, so I immediately had mechanical issues on my brand new car. It also had an intermittently working gas gauge thanks to a bad sending unit (only worked about 50 % of the time) and needed a new infotainment unit because it would repeatedly shut off while driving or stay on after the car was turned off. They were totally unapologetic about the whole ordeal. DO NOT SHOP HERE!!! I ended up going to the Annapolis VW dealer to get the car fixed and they were professional and courteous when I explained my situation. More