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Antwerpen Volkswagen

Pasadena, MD

Overview
Employees
Reviews
Vehicles
4.3
1,028 Reviews
Antwerpen Volkswagen is Maryland's #1 VW Dealership conveniently located close to Baltimore, Maryland and Washington, D.C. We pride ourselves in an easy buying experience and high levels of customer satisfaction. Visit Antwerpen Volkswagen in Pasadena, Maryland off Ritchie Highway. Close to Catonsville, Annapolis, and Parkville. Nobody beats Jack's deal.
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8065 Ritchie Highway

Pasadena, MD

21122

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Showing 1,028 reviews

July 29, 2021

Really enjoyed getting my dream car with Nick. Super laid back, enjoyable experience. It was not a pressure sale, took the time to walk me through options and coincidentally found EXACTLY what I was looking More

by lindsaybee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Barnes
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July 29, 2021

I kept asking over and over again to know what APRs were available. I had to wait 2 hours before I was taken back to the financing office and they already had the paperwork completely finished without ever More

by gravy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Jimenez, STEVE JAKUBIK
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Aug 16, 2021 -

Antwerpen Volkswagen responded

Sir I'm sorry you had a bad experience, however I am struggling to understand some of your statements. First we don't print paperwork we use the state of the art docupad that is a large tv screen that will not move forward until you agree to the stuff on the current screen. The head lights are a safety item, that I cant seem to understand how that could slip through the cracks. Please feel free to bring your car up to the dealership so I can address these concerns. Yancy Cobb

Aug 16, 2021 -

gravy responded

You did use a computer for the paperwork, but it was already drawn up. I didn't realize I had been charged $3,300 for my car to be certified. The man assured me they had throroughly inspected and tested the car but I get a headlight error message within 15 minutes of driving. I did bring my car in and was told they were going to charge me $140 just to inspect it. Didn't it just get inspected? Didn't they miss the headlight error and missing overhead cabin light in the first $3,300 inspection? Plus, I was told they would be able to fix it quickly. I arrived at 0900 and was told they wouldn't have time to even inspect my car until 1600 and in the meantime I would be without a car. I left there in a hurry. I don't trust a single thing from anyone there. You are crooks!

July 26, 2021

Sam was great helping me get into a new Tiguan! Very friendly and professional and he kept the process fun! He is incredibly knowledgeable about VWs and all of the features on the car. Great salesman!! More

by amshiplet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Serio
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July 26, 2021

I was very impressed about the entire sales process, I felt as if the staff was going to make sure that I would get a vehicle. More

by pianoplayer100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Jimenez
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July 26, 2021

Exceptional work, perfect customer service and fast service. Max helped us with all our requests and explained everything. We got a great deal thanks to him. We are very happy with our purchase. More

by Diana Hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Jimenez
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July 24, 2021

I love sam , he was brilliant he's is a excellent car salesman and a comedian very funny he know his job and I would definitely come back . More

by tsrhodes715
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 23, 2021

Outstanding salesman broke everything down for me. Made my purchase all the more enjoyable and smooth. If anyone I know need a car I’m sending them too Nick Barnes for sure. More

by Tijon Y
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Barnes
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July 22, 2021

Nick is the best. When the specific car that I wanted wasn’t on the lot, he spent days tracking down just the right one for me. 10/10, would recommend. More

by Sactown66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Barnes
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July 21, 2021

Nick was amazing, there was no fluff no beating around the bushes and I got exactly what I wanted! He made car buying less Daunting More

by millerac843
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Barnes
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July 21, 2021

Nick was great to work with from start to finish. Knowledgeable and personable, I will be sure to send family and friends his way! 100% More

by zippit20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Barnes
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