Antwerpen Volkswagen

Matt Stiegman was amazing . Really turned my day around . My tire pressure light came on . I stopped in and he took care of me right away . Great service and team. My tire pressure light came on . I stopped in and he took care of me right away . Great service and team. More

Sam is the man . He was fun to conduct business with and very professional all at the same time. Definitely would buy another car from this cool guy . very professional all at the same time. Definitely would buy another car from this cool guy . More

Outstanding Dealership! Sam made the experience very fun and easy! Very knowledgeable and thorough with VW vehicles. He made this experience a breeze! The staff here are supe Sam made the experience very fun and easy! Very knowledgeable and thorough with VW vehicles. He made this experience a breeze! The staff here are super easy and non-haggling from start to finish. More

The Service in Service Department is not for customer servic I have owned seven Volkswagens, and currently own three. This is the only Volkswagen dealership that I continually have issues with the service depart I have owned seven Volkswagens, and currently own three. This is the only Volkswagen dealership that I continually have issues with the service department; and I will not return once I get my car back. I purchased an extended warranty from the dealership when I bought this VW, and I brought the car to the dealership to have them check the airbag warning light, suspension problems, a vibrating side mirror, backup camera issues, and moisture in the ventilation system. I was told I may be charged one diagnostic fee ($135) but it would be waived if any work was to be done by them. I was contacted a couple days later that only the suspension was going to be covered by the warranty and when I asked about it I was told by the customer service rep said I could contact fidelity warranty directly and discuss the issue with them. The rep emailed me the number for Fidelity and I called them; the Fidelity rep said that the issue should be covered and you have no record of them asking about any of the items except for the suspension, which they had approved. I called Antwerpen back to let them know and the service rep said he understands that I'm trying to get my car repaired for free but they have already called Fidelity twice about my car. When I stated that the repairs aren't free since I paid for the extended warranty and that I only called fidelity because he suggested it, he backed down and said he would call Fidelity back and check with them. The next morning I got an email from the service department letting me know that my service rep there's no longer working there and I was assigned a new rep. He emailed me later stating that the issues with the car or not covered by the warranty and that if they wanted me to troubleshoot the items further that they would charge me $135 for each item being diagnosed as well as charged me for the mirror if they break it while trying to figure out why it's vibrating. I went down to talk to him in person since that seemed unreasonable, he told me that I had to pay the additional costs if the work was going to be investigated to see if it can be covered by the warranty because his guys don't work for free. I told him that the dealership should pay the workers but should provide the diagnostics as originally agreed when I turned the car in. He said the guy that told me they would do the diagnostics is no longer working there so therefore they don't have to honor that and said I could have the car back if I have a problem with that. I gladly said I would take my car back; I'm still waiting for them to finish the suspension. I dropped my car off with them four days ago. Their service department has never been very good but has been getting progressively worse as of late. Even though I live down the street, I will not be returning to this place for anything. They have a giant banner hanging in the service department that says Maryland's number one customer service 2017. Instead of trying to convince people that their customer service is good because of a banner, they should try to convince them with good customer service. More

Awesome Customer Service I came in with not soo good credit but the salesman I had worked with me and got me into a car that day with no money down no co signed and something I came in with not soo good credit but the salesman I had worked with me and got me into a car that day with no money down no co signed and something affordable which was my concern as a single mother More

HIGHLY RECOMMEND THIS SERVICE DEPARTMENT Great Team Effort! Just went in for regular maintenance on my car. From the service manager, Jackie Kennedy to my adviser, Branden Grimm... No Great Team Effort! Just went in for regular maintenance on my car. From the service manager, Jackie Kennedy to my adviser, Branden Grimm... Nothing but professionalism and excellent service!! More

Sam was great! He was super honest and helped me find exactly what I was looking for. Nicest staff and honestly best dealership ive been to! Thank you!!! exactly what I was looking for. Nicest staff and honestly best dealership ive been to! Thank you!!! More

VW Arteron & ERICK!!! I have been obsessing over the VW Arteron since its concept debut at the car show. Now that it has officially been released, I must get one in my gara I have been obsessing over the VW Arteron since its concept debut at the car show. Now that it has officially been released, I must get one in my garage. I was speaking with a good buddy of mine who told me I have to buy from Erick at VW in Pasadena, MD. I live in Broadlands, VA and just couldn’t see myself making that drive. Especially for a car that I can get around the corner from another dealer. I reached out to Lindsay VW in Dulles and had a HORRIBLE experience over the phone and in person. I took my friends advice and gave a call to Erick and immediately, I knew this was my guy. He asked me all the right questions and wasn’t pushy at all. He was very informative about different finance and lease options, and even sent me photos/videos of the Artertons he had on the lot. I am looking for a special color package that made me fall in love with the vehicle. He doesn’t have it on his lot, but he is able and will be locating it for me. I am 500% committed to purchasing from Erick once we can locate the color and package I want. I don’t know where they found this guy BUT he truly makes the car buying experience pleasurable. My wife’s lease is almost up on her Acura MDX in about 6 months and she WILL be getting an Atlas from Erick as well. After experiencing his customer service just briefly over the phone and he has sold to two of my friends, it would be a waste of time and money purchasing from anyone else! When in the market for a VW and in doubt – do your self-justice and call Erick! More

Easy fair and quick Fantastic dealership. The salesmen are car enthusiasts, knowledgeable about not only the car you want but also the competition. They are competitive Fantastic dealership. The salesmen are car enthusiasts, knowledgeable about not only the car you want but also the competition. They are competitive on price, truthful and offer great service. I bought from out of state - they were great over the phone and picked me up from the train station. I was in my new car in under an hour - incredibly fast with little to no waiting around! More

Fantastic Very knowledgeable staff! Listened to what I wanted and provided what I needed! This was the second purchase from Antwerpen VW and I will always come Very knowledgeable staff! Listened to what I wanted and provided what I needed! This was the second purchase from Antwerpen VW and I will always come back! Thanks again! More