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Antwerpen Volkswagen

Pasadena, MD

Overview
Employees
Reviews
Vehicles
4.5
813 Reviews
Antwerpen Volkswagen is Maryland's #1 VW Dealership conveniently located close to Baltimore, Maryland and Washington, D.C. We pride ourselves in an easy buying experience and high levels of customer satisfaction. Visit Antwerpen Volkswagen in Pasadena, Maryland off Ritchie Highway. Close to Catonsville, Annapolis, and Parkville. Nobody beats Jack's deal.
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8065 Ritchie Highway

Pasadena, MD

21122

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Showing 813 reviews

September 13, 2024

Took car their for a gas suction pump seal recall and the technicians messed up my car so bad it leaked gas everywhere and broke down on the side of the road 2 days later. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
wendy
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September 11, 2024

The entire experience was outstanding. I was very impressed and satisfied with the service experience. More

by esmaestra
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily, Ron Marquez
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September 10, 2024

Was clean and the waiting room was very accommodating, as well as bathrooms being very clean More

by BLK4DOOR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marquez
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September 10, 2024

Professional & Very friendly staff. My first time bringing my vehicle in for service. I will definitely be returning. More

by mstharris1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendi Pittman
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September 04, 2024

This was my 3rd time shopping here at the volkswagen location and it seem to get better and better every visit. More

by pcrotwo
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Serio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Zolman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 02, 2024

Their service was great, they took their time to answer all my questions. I didn't feel rushed I takin my decision in buying a new car or not. More

by MONIK81CO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 01, 2024

Appointment took a tad longer than predicted, but pleasant and helpful staff and comfortable waiting room. More

by ID63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy , Ron Marquez
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August 31, 2024

The service writers do their best to keep you informed and explain what's going with your vehicle. More

by wfcavey
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy in service
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August 31, 2024

Was not pleased with the service. Because they tell me that my latch was covered under warranty then I bring it in to get service and they tell me that it's not telling me I have to p More

by medleycatherine429
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Marquez
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Aug 31, 2024 -

Antwerpen Volkswagen responded

Thank you for your feedback Catherine. We're sorry to have disappointed you. We'll investigate this matter further to prevent similar incidents. Antwerpen Auto Group Ronald Marquez (Service Manager) Antwerpen VW

August 31, 2024

Antwerpen was recommended by VW corporate after I had to file a complaint against another VW dealership. My salesperson - Sam took what could have been an easy sale of a vehicle, and still turned it into an More

by jwally
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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