Antwerpen Volkswagen

I've been purchasing new VW's since 2015, and each purchasing experience exceeded my expectations. I feel there is only dealership that I will work with. Antwerpen delivered my latest car - I'm so hap purchasing experience exceeded my expectations. I feel there is only dealership that I will work with. Antwerpen delivered my latest car - I'm so happy. More

I've been purchasing new VW's since 2015, and each purchasing experience exceeded my expectations. I feel there is only dealership that I will work with. Antwerpen delivered my latest car - I'm so hap purchasing experience exceeded my expectations. I feel there is only dealership that I will work with. Antwerpen delivered my latest car - I'm so happy. More

04/02/26 I had service performed on my 2013 VW Passat by your dealership. Reference invoice No.: VWCS369822. My service advisor was Kenneth Williams 176785. I was very disappointed with my experience at you your dealership. Reference invoice No.: VWCS369822. My service advisor was Kenneth Williams 176785. I was very disappointed with my experience at your dealership, when I checked-in and was met with a verbal scoff by Mr. Williams at 9:00am this morning. This verbal scoff was directed towards/about me, in my presence and immediately following another employee's request to 'check me in'. My negative experience only continued when the service advisor expressed confusion and misunderstanding about the service(s) requested, pertaining to a check engine light on dashboard, and the diagnostic notes from an ASE certified mechanic that stated, "Found oil on map sensor, intake is filling up with oil needs further diagnosis." (Shawn, Midas, 04/01/26). I provided the service advisor with the original diagnostic document at check-in, only to receive a confused phone call from my service advisor mid-day about what exactly I needed to have resolved/repaired by your technician(s). While the service advisor eventually explained that diagnostics was run and a software update was needed/performed, it directly contradicts the findings of another mechanic who asserts he found an active oil leak. Both assertions can't both be true at the same time. There's either a leak, or there isn't one. Additionally, the service advisor expressed confusion about a few other minor concerns I had about my vehicle, where I received another confused phone call from him; despite communicating in clear, simple, and easy to understand writing (text). I had to repeat myself multiple times to the service advisor, despite already giving him everything in clear and easy to understand writing (text). My biggest disappointment with my experience at your dealership came at 1:57PM EST. when the service advisor called me and informed my car was ready to be picked up. It would be another two and a half hours (4:30PM) before I was actually picked up by my shuttle driver. I had to call the service advisor 3 (three) separate times, with additional 1hr. to 30 min wait times between each call, only to be told it was his manager's fault for sending the shuttle driver on errands and forgetting to send the shuttle driver to the waiting customer. This resulted in an additional two and a half hour wait, just to pick up my car. The customer(s) are the most important people in the room and at the dealership. Managers (assuming Mr. William's story is true) should not take actions that inconvenience or disrupt customer timetables. Managers should not have employees perform functions at customer's expense/irritation; such as sending them on errands while simultaneously neglecting to provide the requested, reasonable, and offered service(s) provided by your dealership. After waiting the full two and a half hours for my shuttle, a manager finally arrived at my location and shuttled me back to the dealership. The manager stated the shuttle driver had hit a nail on the road, and this was the reason for the extended delay. As fate would have it, the shuttle driver actually pulled into the dealership with another customer immediately after the manager and I pulled in, demonstrating the manager's lie to me (deceiving a customer). In addition to directly contradicting Mr. William's testimony, this manager knowingly and willfully lied to me. This demonstrates poor moral character in one or more service center employees, and is morally reprehensible to treat customers in this way. These actions violate Antwerpen VW policies, ethics, values, and representations, to the public/customer(s) and has a negative impact on the reputation (public trust) of this dealership. More

Trevor was very helpful and knowledgeable. Also he was very courteous. He listened to our needs and went out of his way to meet them. I would go out of my way to recommend them to family an Also he was very courteous. He listened to our needs and went out of his way to meet them. I would go out of my way to recommend them to family and friends. We had a great experience with the purchase our new used 🚗 🚘 car. Thanks for the new Volkswagen. More

Professional sales staff who aren’t pushy and who are knowledgeable and helpful. A minor disagreement about price resulted in the dealer immediately agreeing to our interpretation, which doesn’t alwa knowledgeable and helpful. A minor disagreement about price resulted in the dealer immediately agreeing to our interpretation, which doesn’t always happen and suggests a lot of integrity by the Antwerpen team. All in all a good experience. We would purchase from Antwerpen again. More

All around we had a great experience, this is a long process and we felt comfortable all they way through. process and we felt comfortable all they way through. More

Bait and switch, dishonest pricing. The car I reserved to test drive had a dead battery and was offered a slightly higher priced version. The advertised discount disappeared if I did no The car I reserved to test drive had a dead battery and was offered a slightly higher priced version. The advertised discount disappeared if I did not finance with them at above market rates…essentially making me pay for my discount. Poor responses. Indifferent sales guys. I bought at a different dealership a week later with far better experience. More

I had the pleasure of working with Lamont he was very professional and personable. I like how he took his time and explained things to me if I didn’t understand something. I would recommend this dealersh professional and personable. I like how he took his time and explained things to me if I didn’t understand something. I would recommend this dealership as well as Lamont to family/ friends that maybe wanting to purchase a vehicle. More

I was very pleased with the service provided by Chris Barde as well as the finance manager. It was a very easy exchange between us. The conversation was great. They explained everything that was necessar Barde as well as the finance manager. It was a very easy exchange between us. The conversation was great. They explained everything that was necessary to get me into my new Volkswagen Tiguan. I would I would buy my next car from them when I’m ready. More

Everyone at Antwerpen Volkswagen was a pleasure to work with! I found the car I was looking for on their site on a Sunday evening. Monday morning we called the dealership and told them we were on our way with! I found the car I was looking for on their site on a Sunday evening. Monday morning we called the dealership and told them we were on our way to see it. The car had come in Saturday and had not been cleaned or inspected yet, but while we were there, they cleaned it and did the inspection so we could drive it home that day. We dealt with several different people through the process, but every person was lovely! Thank you all! More