Antwerpen Toyota

LET ME FIRST SAY THAT, BASED ON MY EXPERIENCE, I'M SHOCKED AT THE RATING OF THIS DEALERSHIP. I'd purchased my last 3-4 cars from Carmax and believed myself to be a lifetime Carmax customer - until th SHOCKED AT THE RATING OF THIS DEALERSHIP. I'd purchased my last 3-4 cars from Carmax and believed myself to be a lifetime Carmax customer - until this last experience. A friend told me that Costco had a car buying service, as does my Credit Untion, so I looked into the one at Costco. They put you in touch with a dealer, in this case, Beltway Toyota, whom I'd been working with for the past month. I had a 2007 Camry Hybrid and I wanted a 2010 Camry Hybrid (I love my car) - but I got an itch to buy a new car. Anyway, when, after a month, Beltway toyota told me that they couldn't get me the car I wanted in the color I wanted - because they were slowing down production of the 2010's to get ready for making the 2011's. My husband searched the internet that day and found the exact car I wanted, with the exact specs I wanted for an internet price LOWER than the price that Carmax or Beltway Toyota were going to sell the car for. Prior to going to Antwerpen, I got an offer from "We Buy Cars" - so I had something to work with. When we went to Antwerpen and my trade in offer was $1000 lower than what I'd been offered at We Buy Cars, I was hoping that the financing would make up the difference and I said so. Our salesman asked if there was a problem, and when we told him that I'd just been offered $1000 more from another place, he asked what I needed to keep sitting there at Antwerpen. I said to meet, or beat, the other offer. Without blinking, they beat the offer from We Buy Cars. And their financing was lower than my Credit Union's. The whole experience was fantastic and there was none of the normal BS that you experience at a dealership. I would DEFINITELY recommend Antwerpen to anyone wanting to buy a Toyota! More

Despite the hype of their television ads, Jack Antwerpen really does say "yes" to every deal. I did an Internet inquiry with several local dealers for a 2010 Camry Hybrid. I quoted my price, and not only wa really does say "yes" to every deal. I did an Internet inquiry with several local dealers for a 2010 Camry Hybrid. I quoted my price, and not only was Antwerpen the only dealer to meet my price, they beat my price. The entire sales experience, including the Salesman, Frank Schmidt, the Finance Manager Scott and the Internet Director, Conrad was pleasant from beginning to end. No pressure sales, no unknown dealer prep charges, no hassles. In 35 years of buying cars, my experience at Antwerpen was hands down the best and most professional car buying experience I've ever had. More

I am driving my Venza for more then a week now, it was ordered from Antwerpen Toyota and I would like to share my experience with this dealership. We visited this website when our car was already ordered ordered from Antwerpen Toyota and I would like to share my experience with this dealership. We visited this website when our car was already ordered from Antwerpen and we became very much concerned about our business with them as the previous reviews were alarming. However, now I can say that we have not experienced none of the unpleasant things mentioned in the previous reviews and I cannot describe our experience in any other words as simply EXCELLENT, therefore I rate them accordingly. Below are the reasons: First, they are the most credible, flexible and straightforward dealership in the area, sorry but this is my impression after approaching other major dealerships in the area. Before deciding with which dealership we will proceed we contacted Alexandria Toyota, Koons Toyota, Darcars Toyota. And there have to be strong reasons why at the end of the day we decided that Antwerpen, dealership which is 30 miles away from where we live, whereas the other dealerships are within 5-10 miles range, is the one with whom we will work. Before approaching the dealership we made a decision on what car exactly we want: options, packages, color, engine, etc. Therefore we simply asked the dealerships for how much and within which time frame they can deliver this car. While other dealerships were upsetting me enormously by their constant calls, which simply wasted my time and money as their key goal seemed to be getting me into their dealership but not to provide me the information I really need. They were working for themselves, but not for Toyota or me. Actually my impression was that some of those people have no idea what are they actually selling. Their claimed that the smallest engine for Venza is 3.5 litre (nonsense I heard in Koons). The guy also said that it is not worth to pay for the leather package as it will be much cheaper to get it custom done somewhere in town. I relate this to a fact that they had no car with leather package on their stock and were to lazy to order it or wanted to get their commissions for the deal ASAP. Some of them could not explain how the AWD system works (is it 4 wheel drive all the time or only as needed). Sales agent from Darcars insisted that Toyota will not make the car like we want as some of the packages must come together that is if we want navigation package me must order fully loaded car. In return to our inquiry sales agent from Alexandria Toyota called us and said that the price for the car we want will be something like 28.800 (good deal I thought), they promised to send us this proposal via email so that we could review it also promised to come and pick us up within an hour. I spend half a day waiting to hear from them, the sales agent was not returning to my calls. After I finally got to hear she said that she was busy with other customer! The next day I received their proposal to my email and learned that this offer is without half of the options I indicated as “must be”… Antwerpen gave me swift response, with the list of options and the price, time frame of the expected delivery. If they could not answer some of our questions, they would rather check it before saying something. I liked that I was essentially communicating with one person, who was responsible for my order and was addressing our concerns. Whereas experience with some other dealerships was that first the sales agent will call you (sometimes unable to answer some basic questions), then you will receive call from customer relations asking how was your experience with the sales agent, then the third guy will call you to clarify the details of your order. Wouldn’t it be more practical to hire competent people in the first place? Second, Antwerpen’s price was the most competitive, whereas other dealerships (notably Darcars) described it as impossible. Third, they were honest in delivering on their promises and in their communication in general. We paid the price, which was agreed and there were no any extra fees hidden or etc. whereas the other competitors (I prefer better not to mention them) unable to compete fairly were spreading ugly gossips that this company fools their customers and never delivers on their promises, they were also saying that this company has financial difficulties and etc. We shared these concerns with Antwerpen and general sales manager Cris Taylor called us to assure that we should not be concerned about these things. Due to his personal involvement our car was delivered two weeks after it was ordered (usually it takes 6 weeks for a specialized order!). He welcomed us personally then we got to Antwerpen to pick up the car. To summarize: when jack says yes you definitely pay less, especially when you know what you want and are ready to invest in the market research. Whereas other players in the market instead of spreading gossips about others shall invest more in the quality of their services. Bets regards to Cris Taylor, Chris Thompson and Conrad Westerman and the rest of the Antwerpen team! More

Went there to get a 2009 Highlander for the CARS Rebate. Was informed that the color we requested was not available but could be ordered. Instead of ordering the magnetic gray we wanted they ordered classi Was informed that the color we requested was not available but could be ordered. Instead of ordering the magnetic gray we wanted they ordered classic silver. For a MSRP of $31,800 I expect to get the vehicle I want not the one they offer. Sales rep tried to convince us that a silver one would be okay. Was only willing to drop down an additional $250 from the $31,000 we agreed on. Sales manager said basically good luck finding your color you want in stock. Called Alexandria Toyota and got the color we want a better priced vehicle almost $2K below MSRP with no hassles. Say NO to Jack More

I wish there was an option for zero stars! These shysters wasted 4 hours of my time trying to trick me into paying $1000 more than we negotiated on. First of all, they add $5 pinstripping and PepBo shysters wasted 4 hours of my time trying to trick me into paying $1000 more than we negotiated on. First of all, they add $5 pinstripping and PepBoys rubber door "rust protection" strips to the cars and mark up the prices $800!! Second, the internet prices they have listed include ALL rebates available (but it doesn't say that anywhere). Even if you couldn't possibly qualify for all of them. Very deceitful, bait and switch tactics! Early on in the conversation, before we talked price at all, the salesman asked if I was going to put money down. I said sure, I could put down $1k. We then negotiated the OTD price down to what I was willing to pay. We reached a deal, then I sat and waited for well over an hour while my info was "put through the system." Finally I went into the finance office. That's when I find out the "out the door" price we agreed on didn't include the $1000 I said I could put down! Like somehow my down payment isn't really included in the price I'll be paying for the car. I confronted the manager and he acted like I was being unreasonable and got an attitude with me. Where I come from "out the door" is total cost for the car, not "oh that's not including your down payment." Money is money. Oh yeah and the salesman wore no nametag, never told me his name, and never gave me a card. Guess he knows he's getting more bad press than good. Avoid this place like the plague! More

The most unprofessional salesman I have ever met! After starting shopping for RAV4 or CRV, I quoted for RAV4 limited from this dealer and they gave the base price. I asked again and they gave me the price starting shopping for RAV4 or CRV, I quoted for RAV4 limited from this dealer and they gave the base price. I asked again and they gave me the price for the car only without telling me dealer fee, freight..., and the car charge alone is a lot more expensive than others. I asked if they can show me the final price on the Maryland road. The salesman refused and accused me of asking too much. I am very surprised to see this sort of dealer surviving in the DC area! More

We bought an Odyssey from them. When we were talking to the sales guy he asked us to sign on a blank piece of paper. I asked "what for?" he said to state our intention to buy a car!! We already felt uncomf the sales guy he asked us to sign on a blank piece of paper. I asked "what for?" he said to state our intention to buy a car!! We already felt uncomfortable and didn't sign. As we have just moved to the US we never have credit history so we believe we need to buy the car with cash. Since we just moved from oversea we really needed a car so we decided to take the car but we had to wait one week for the money to get transferred from Europe. They asked us to signed the buying contract which was done on Jan 20 in order for them to keep the car for us until we get money. Jan 27 we took delivery of the car. We got 30 days warranty or 1000 miles. We didn't know about the 1000 miles which is our own mistake as we didn't check the TRUE mileage and they simply put the mileage recorded on Jan 2 when the car was inspected (25 days before delivery of the car) also the delivery date on it was Jan 20. We asked them to make correction the guy said don't worry about it we know you we will fix it for you. (I knew I shouldn't believe that!! but we were tired of all this car buying as we have 2 years old girl with us all the time and want to just get it done) 2 weeks later the car has problem with the sliding door.. it took them 1 week to get it fixed. 5 days after we got the car back the transmission failed. They said it cost 4,500 to get it fixed!!!! They said the car was driven 1,100 miles and already exceed the warranty which they calculate based on the mileage read on Jan 2 and not when the car was delivered which is 25 days later!! I spoke to the sales manager who kept lying that he will do this and do that to help us and he will get back to me. He NEVER call me even once. I called him 8 times within 1 week and finally got to talk to him. He didn't do anything at all. He kept lying and sweet talk. They don't take any responsibility at all. I BELIEVE THEY REALLY CHEAT US TAKING ADVANTAGE OF PEOPLE WHO CAME FROM OVERSEA NOT KNOWING THEIR TRICK.. COME WITH CASH..THEY SELL OFF..AND KEEP THEIR HANDS OFF. I STRONGLY RECOMMEND EVERYONE TO STAY AWAY FROM THIS DEALER. THEY WASTED OUR TIME, ENERGY, FEELING, AND MONEY. More

I wanted to purchase a Toyota Prius last July, when the demand was at a peak. Because the demand was so great and inventories low, I ordered the car. I put down a deposit and signed an agreement to buy the demand was at a peak. Because the demand was so great and inventories low, I ordered the car. I put down a deposit and signed an agreement to buy the car for an agreed upon price ($23,909) which happened to be the MSRP. Five weeks later when the car came in and I went to pick it up, they told me I must now pay $24,309, as the MSRP had gone up. They completely disregarded the fact that we had a signed agreement showing the $23,909 price. Having no other vehicle, and no time to start the ordering process over with a new dealer, I paid them. I filed a complaint with the State Attorney General's Consumer Protection Division. Their mediator made several attempts to contact Antwerpen, but Antwerpen just blew them off. The mediator had no enforcement authority, and ultimately could do no more than give me a brochure for small claims court. This dealer cheats people, and then just ignores anyone who tries to force them to be honest and ethical. They are a disgrace. More

We have never been treated so poorly at any dealership except at Antwerpen Toyota. We bought 2 new cars from them and supposedly are their valued customers. However, when it comes time for some customer except at Antwerpen Toyota. We bought 2 new cars from them and supposedly are their valued customers. However, when it comes time for some customer service they treat us like dirt. Recently our 2007 Sienna that we bought one year ago from that dealer just had spontaneous window shattering when stopped in an indoor garage. We didn’t hit anything and there was nothing throwing at the car. There were two other persons in the garage that witnessed what happened. When we called the Antwerpen Toyota and brought the van to the dealership they basically told us the breakage of the window was caused by some object and it won’t be covered under the warranty. They basically ignored the fact and denied the legit claim. The customer relation manager -Eric McKings, was especially rude and even implied we commit insurance fraud. He played all tricks to prevent us from meeting Toyota representative (that has to be arranged through him). Needless to say we will never go to that dealership again. More