Antwerpen Toyota

I'm 55 years old and I've bought quite a few cars in my life. Most of the transactions were pretty good but a few have been difficult or tiresome. Antwerpan Toyota was closest to my home. I went in to buy life. Most of the transactions were pretty good but a few have been difficult or tiresome. Antwerpan Toyota was closest to my home. I went in to buy a Toyota Prius and after the way they treated me, I traded in my Lexus on a different brand and decided I would not buy a Toyota product again. Maunfacturers need to understand that a dealership can turn you away from a brand. This is the WORST dealership I have ever been to in my life. I thought this kind of car dealership was a relic of the past. Caveat Emptor! I suugest all buyers beware of this dealership. Before Jack can say Yes, you better say No. More

I came in to see a specific car. It was nice but I was concerned about the mileage, considering the price. Kermit is a terrible listener- I told him what monthly payment I wanted to make and he went to ta concerned about the mileage, considering the price. Kermit is a terrible listener- I told him what monthly payment I wanted to make and he went to talk to the manager and came back all smiles saying we were at my target price- $50 more per month than I'd said. They refused to be talked down so I left. A few days later I saw they had lowered the price $1000 so I again went back. However, once "certification" and "vehicle reconditioning" had been added (they had been thrown in before), the price was the same. I tried to point this out and they pretty much ignored me. When I left again he left me an extremely sarcastic voicemail, thanking me for my business. A few days later I called to ask if they had any other Rav4s and he said yes. When I asked what they were like he said he had a great CR-V for me. If I wanted a Honda I would have gone to a Honda dealer and I said thank you but I was going to keep looking. He then left me a voicemail telling me what a horrible customer I was, and how he'd done so much for me for nothing. I don't see how anyone that unprofessional can possibly still be employed. I then decided maybe I should try for a new car. I went to the new dealer side and was put with Stan, who is nice enough. But they didn't have the car I wanted (had sold it that morning) so they (Stan and Joe, a manager) tried to pressure me into a car I didn't want and couldn't afford. I was having a hard time leaving when I got a text from my brother's friend telling me they'd been in an accident and I needed to come help them. I told Stan this and he said ok, come back if you want a car. A month later he called me and left a voicemail introducing himself as the salesman I'd met with at Antwerpen, the day my brother had "supposedly been in an accident or something like that". He broke his arm in that accident and I don't need some car dealer doubting me. Now I get a phone call at least once a week, even though I bought a car from another dealer and told them that. They are rude and unprofessional and I don't know how they're competing with the other dealers in this area. More

My wife and I have been shopping for a new vehicle for quite some time as we have been interested in replacing her Camry. We have purchased many vehicles and consider the "online shopping" to be the best quite some time as we have been interested in replacing her Camry. We have purchased many vehicles and consider the "online shopping" to be the best way to fit our hectic lifestyles. After working with several dealerships we decided to visit two stores. I must say Antwerpen was the no-brainer choice for us. Our whole experience was amazing! We did all of our shopping online and when we visited the store they had the exact 2011 Camry we have been talking about ready for us when we arrived. We were very reluctant to replace our 2000 Camry which was in great shape and has been a wonderful vehicle for us (it has 165,000 miles on it and I'm sure will stay strong), but they were able to offer us exactly what we wanted for our trade! We will be recommending Antwerpen to all our family and friends! I am shocked at the rating of this store in our book you are an A++++ thanks again for making this a painless and hassle-free purchase we will surely be returning for service and we are confident that we will receive the same excellent level of customer service. We love our new car! More

Approximately two years ago when I just moved to Columbia from NJ, I took my Highlander to Antwerpin for an Oil Change and to check the brakes. They charged me approximately $60 for the oil change (synthetic from NJ, I took my Highlander to Antwerpin for an Oil Change and to check the brakes. They charged me approximately $60 for the oil change (synthetic oil) and gave me an estimate for about $1,200 to repair the brakes, telling me I needed all new calipers, discs, and pads for all wheels. Having some automotive experience, I found that hard to believe and took it to a local service station in Dayton. They said I needed pads and two discs but the calipers were fine. To this day, about two years later, I still have the same calipers and no problems. The day after the oil change mentioned above, I decided to check the oil level before heading back to NJ for a couple of days. To my surprise, the oil was old. I was charged full price for the oil change and it was never done. I immediately took it back to Antwerpin, complained to the manager on duty and demanded that it be changed, which it was. Fast forward to two years later: Although I never brought my car back to Antwerpin for servicing, I would periodically pick up some parts since it the closest Toyota dealer to my home. Today, I went to pick up some transmission fluid. As I handed the young woman behind the counter ("Saran"?) my money, I placed out my hand for the change and she rudely put it on the counter next to my hand. I then politely asked her for a bag for my two quarts of transmission fluid, and rather than placing the items in the bag, she held up the bag practically in front of my face, saying "there ya go." To top it off, she couldn't even thank a customer for the business. This place has lost ALL business from me forever! Shame on them since I plan on purchasing another Toyota shorlty to replace my 2000 Accord, and even another in the next year or two to replace my 2005 Highlander. More

I would be remiss if I did not mention this tidbit of valuable information. About a year ago, my future mother-in-law took her vehicle to Antwerpen Toyota for service (on the recommendation of her husban valuable information. About a year ago, my future mother-in-law took her vehicle to Antwerpen Toyota for service (on the recommendation of her husband). Seems that she had leaking valves covers on her '99 Camry V6. Paul Minick did the work (what a joke). This joker replaced the front VC gasket, but cleaned the rear VC housing off. Our guess was he used brake clean. Her husband looked at the vehicle (after she drove home) and found the rear VC gasket still leaking! He took the car back and Paul Minick told my future father-in-law that the problem was probably the pistons or something internal in the engine. I cannot remember the cost, but it included massive money to tear down the engine. Eventually, the rear VC was replaced, but it was toooo much drama for a mechanic to do his job right. More

My girlfriend had a horrible experience with Paul Tozier; very unprofessional toward women. He changed his tune and price when I showed up. We dealt with JC, who was ultra helpful and professional. I took my very unprofessional toward women. He changed his tune and price when I showed up. We dealt with JC, who was ultra helpful and professional. I took my girlfriend's vehicle in for service. They charged me for brake cleaner 3 times. Yes, because it was part of a 30K service. Then they charged me twice more for using this stuff. For what you ask? They couldn't answer. I took my anger out on the cashier Rainah, who was very sweet inspite of my ranting. Kyle, my service writer had no viable explaination for the overcharge. I asked to speak to the service manager, Kyle said he was out of town. Who walks past as I'm talking to Kyle, the service AND parts manager! The SM never looked at me or apologized, but he cancelled the extra parts off my bill. How does the PM figure in this? I believe it's Tim or Tom made a stupid comment about "we would never charge extra parts on a bill!" As I showed this princess the bill and asked for an explanation of my charges compared to the work performed, he shrugged his shoulders. Thanks for the horrible experience. I will drive out of the way to another Toyota dealership. More

Had a great experience at this dealership, not only with the salesman who sold me my car, but their manager and counterparts as well. After visiting a few dealerships up until then with subpar service, the the salesman who sold me my car, but their manager and counterparts as well. After visiting a few dealerships up until then with subpar service, the salesman here were very knowledgeable and helpful. This is the 2nd car my family has purchased from this dealer, which should be telling. It was a great experience from start (looking) to finish (finanace dept). More

I walked into Antwerpen to buy a Prius on a slow summer afternoon with no other customers in the showroom, yet not one salesman came over to me as I looked at the cars and looked around for assistance. Fi afternoon with no other customers in the showroom, yet not one salesman came over to me as I looked at the cars and looked around for assistance. Finally, a young woman came in the door and immediately came over to me asking if I needed help. I went for a test drive and ordered my car that day from her. She told me that she had only been there a few months and was leaving that week for another job given how unpleasant the staff is towards women. If their insulting behavior towards women wasn't enough - they had no knowledge of the cars they are selling. Since my salesperson left soon after I ordered and was gone by the time I took delivery, I called for information about the car and no one there could answer my questions and told me to call Toyota, which I did - only to be told that the salespeople are trained and should be able to answer my questions. Calls to the sales manager went unreturned. I later brought the car in for service much to my regret as I am sure I was overcharged and service was done that was not needed based on going to a different dealer later with much lower prices and recommendations for service. I had planned to buy my son a car around the same time and went elsewhere. More

My biggest complaint about this dealership is their overpriced cars and arrogance. We were in the market for a new minivan and had decided on the Sienna. They were unwilling to budge from the MSRP pl overpriced cars and arrogance. We were in the market for a new minivan and had decided on the Sienna. They were unwilling to budge from the MSRP plus were charging us an extra $800 for transfer fees even though the car was in their inventory. The salesman was very sly but lacked knowledge about the car. With a grin on his face he was saying we have to pay sales tax, delivery fee and processing fee. We asked why delivery fee when the car is right there and he just smiled and continued. However what ever questions we had about the specifics of the car he couldn't answer. He didn't know the car at all, but he was very quick to add $800 for no good reason. For example we asked about interior and exterior colors and we never straight answers. At least he should have known the basics. The manager Todd later came over and he was even worse. Didn't like him at all. He acted like he was doing us a favor by selling us an overpriced car. The whole experience lasted about 2 to 3 hours. He kept disapearing on us, would come back, say a few words and leave again. We walked out very disapointed. More

Purchased a 2009 Matrix S from these clowns in Jan 09. Purchased after market stain-protector for car. Simple H2O stained seats with stain-protector on it. Took dealership and Zylon TWO MONTHS to apply, Purchased after market stain-protector for car. Simple H2O stained seats with stain-protector on it. Took dealership and Zylon TWO MONTHS to apply, reapply, remove, reapply again, make entire interior sticky, then just give us new leather seats. All the while, I'm dropping off/picking up car at least once a week. Door & window control panel on drivers side door became loose. Dropped bucket of bolts off for repair. Service called me to pickup, stating they fixed the problem. Picked up car (this is last winter, so Feb/Mar of 2009). Panel still loose. xxxxxx in service tells me "The cold weather probably knocked it loose". Yeah, that MUST be it. Dropped car off again later in week. Picked up car and drove away. Two lights away, panel falls off, AGAIN! Drive back, state my frustration, they take car and order a whole new panel. Finally replaced. Three weeks for one repair. Car involved in THREE recalls in less than 1.5 years! Attempted to drop off car on Monday b/c TWO panels have fallen off car. Found out Toyota has SOLD all their lender cars. They do offer a rental via Enterprise for $35. SCREW YOU Antwerpen. I have been lied to. You have misled me. You have not told me the entire truth. Your staff is just awful with communication between each other. One more thing goes wrong and I will find an attorney and use the Maryland Lemon Law to force you to take this xxx back. I hate you. More