Antwerpen Toyota

BAD BAD BAD, I went to buy 2 new cars here, at signing they told me they made a mistake and this would be costing me $1000 extra. This was even after having the agreement in writing! Long story short I they told me they made a mistake and this would be costing me $1000 extra. This was even after having the agreement in writing! Long story short I walked out after dealing with a very rude sales manager. After reading other reviews I should have never gone there in the first place. They are all amount trying to SCAM people and being dishonest. There are many other toyota dealers in this area which are far better. I purchased the same two cars the next day in Fredrick MD and had a far better experiance. AVOID THIS DEALER!!!!! More

I was not going to buy a new car. I was just looking to buy a used car, but my Salesman, Patrick Nelson, got me such a great deal on a brand new car, I couldn't pass it up!! He was very positive and upbeat buy a used car, but my Salesman, Patrick Nelson, got me such a great deal on a brand new car, I couldn't pass it up!! He was very positive and upbeat, and the dealership really worked with me! I am very pleased with my experience! Now My Mom is going out there to buy a new car as well. Thank you Patrick!! More

I dealt with this guy Patrick Nelson - he was unprofessional, condescending and refused to work with me. According to him, negotiation is not part of car buying and customer service means nothing unprofessional, condescending and refused to work with me. According to him, negotiation is not part of car buying and customer service means nothing to him. His emails to me reek of arrogance and lack of customer service. I am almost tempted to report him to Toyota. Ah well - I will NOT buy a car from him even if he were to be last car dealer on this planet. The other sales guys and the manager are better - but only marginally. They don't follow-up on sales quotes, don't try to work with you to make the deal work. They think they are selling some precious stones or rare paintings. I do not recommend this dealership to anyone More

This dealership is dishonest beyond measure. I thought in this day and age, these old school greasy car-salesman tactics were from a bygone era. It is alive and kicking at Antwerpen. Let me outline their sal this day and age, these old school greasy car-salesman tactics were from a bygone era. It is alive and kicking at Antwerpen. Let me outline their sales tactics. When you walk in to the dealer and look at car (in our case, a 2011 Prius), you will see two stickers on the vehicle. One is a hand-written sticker, and the other is the offical Toyota sticker. The handwritten sticker will say a grossly large MSRP. In this case it said ~34000. The Toyota sticker said 30729. Antwerpen's website has the same 30729 number, although they encourage you to request a "sale" price. This smaller MSRP matches Toyota USA's "Build Your Car" MSRP as well. This should be the first red flag - is Antwerpen insinuating that the car is actually worth ~34000? Even when Toyota USA itself says otherwise? Either way, we negotiated the price down to a flat "30000". Happy with this number, we begin the paperwork. At this point, our sales person tells us that among the typical fees (taxes, tags, etc.), there is a $760 destination fee. This is puzzling, because destination fees are ALWAYS included in a manufacturer's MSRP. In fact, using the same Toyota USA's "Build Your Car", you will see the exact same $760 line item for destination fees. Antwerpen, however, has seen fit to double charge this fee. In fact, if we had gone through with the sale, we actually would have paid MORE than the MSRP of the car. Now, at this point, I could maybe say, honest mistake, or worst case, these guys are dishonest. Looking up reviews on this site, however, revealed that THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. On Feb 5, 2011, on this very review site, the EXACT SAME THING HAPPENED. The review was submitted by Jacsonville11. Look it up. TOYOTA, THIS IS THE TYPE OF SALES EXPERIENCE THAT RUIN YOUR BRAND. ******UPDATES****** We were able to go in today to discuss the above situation with Antwerpen. Initially, things seemed like it was getting to be really really ugly. The general sales manager was very threatening and not friendly at all, even calling us names. I considered, and eventually did call my lawyer just to get his advice. We decided, however, to wait a bit to talk with the Finance team. The Antwerpen Finance team, thankfully, was a WHOLE DIFFERENT STORY. They were very professional and pleasant. We spoke with Mike Wang and he was upfront, clear, and made the proper adjustments, while preserving the integrity of their business and us as customers. We were able to discuss things in a straightforward manner and things got resolved quickly and appropriately. Kudos to Mike and the finance team to clear things up. I only wish they could be the sales guys. Having said that, we do have to say that our immediate sales person, Tyler, was also very friendly and apologetic through the whole morning - nice guy. I believe the problems that we experienced are systemic in their senior sales force. If you do go to this dealer, (1) make sure you know your stuff and be a hawk on everything you look at and (2) go through things with finance team in detail - they are much more informed, helpful, won't treat you poorly, and won't treat you with disrespect. I give Tyler, Mike, Joe a friendliness of 5, I give their General Sales Manager a friendliness of 0. Average it out to a 3. More

Ahmed worked diligently on my behalf, as my credit is less than perfect. He kept me abreast of the challenges and the progress of their effort to make this work for everyone. The finance team was ver less than perfect. He kept me abreast of the challenges and the progress of their effort to make this work for everyone. The finance team was very professional and were candid as I had been with them about my situation. Through it all, I had a very positive experience, and appreciated the effort by all involved. I now have a new 2011 RAV 4, and I'm enjoying it thoroughly. -Alan J. Columbia, MD More

My wife & I definitely DO NOT recommend this dealer. Lots of lying, scamming, bait & switch tactics. We went to trade-in our vehicle & wanted to get the best price. We didn't want to run our credit but Lots of lying, scamming, bait & switch tactics. We went to trade-in our vehicle & wanted to get the best price. We didn't want to run our credit but after a little bit of pressure from the initial salesman (Michael) decided to take a risk. We were in for a surprise. After an initial "soft" sell by the 2 salesman we contacted, they immediately began a savage & very pressure-filled "hard" sell session with us. We went into the back to see what kind of numbers they could get us & the price was ridiculous for the 2011 Venza we looked at. After a lot of pressure from them (Mr. Wang) & very little negotation from them, we decided to leave & check another dealership. The very next day we received a call from another salesman (Brandon) who wanted to see how our shopping was coming along. We informed him that another dealership had matched & beaten their price - we gave him the details. He informed us that the dealership could match it. He even called us back twice to confirm all the numbers. The dealer is approximately 45min away from my home so I inquired AGAIN to verify the numbers. He completely assured us of the price we wanted. When we get to the dealer, not only did they NOT know we were coming, but John (financing guy) gave us another price slightly higher ($13 more). We explained the pricing difference & instead of taking the loss, he said he couldn't get us that deal. We complained & even told him this is "bait & switch". They didn't budge & didn't even bother to bring Brandon in for confirmation. They lost a sale because they didn't want to lose $13/month. Stay away from this place at all costs. More

After an absolutely terrible purchase experience with Darcars of Silver Spring, some friends recommended we try Antwerpen. Of all the Toyota dealers I've visited, this one was the very best (aside from Darcars of Silver Spring, some friends recommended we try Antwerpen. Of all the Toyota dealers I've visited, this one was the very best (aside from Fredrick Toyota which I don't believe is in business any longer). Ultimately we did not purchase another Toyota, therefore we did not go through the entire purchase process. So, our glowing review primarily applies to Tim Murther (the sales person) who was very knowledgeable, professional and helpful in working with us as we considered several cars, both new and used. I can't say for sure that the experience extends to the dealership overall but our experience, as far as it went, was consistent with the positive recommendation we received from our friends. More

This is our third used car we have purchased from a dealer over the years so we have experience in this matter. The salesman was friendly enough but the service & the vehicle we purchased is what we ha dealer over the years so we have experience in this matter. The salesman was friendly enough but the service & the vehicle we purchased is what we have issue with. The car was given to us w/ only 1/4 tank gas & no offer to fill tank was made. The windshield wiper blades were totally rotted & should have been replaced to since this vehicle was supposedly inspected. These are two relatively small items but overall they are big issues as well. It is HIGHLY UNLIKELY we will ever us any Antwerpen dealership for any car purchase in the further. We also will not be recommending them to anyone. More

Sales person was fantastic, she really knew what she was talking about. I received a great price for my vehicle and I am very happy with my purchase. I will be sure to recommend her and this dealership to a talking about. I received a great price for my vehicle and I am very happy with my purchase. I will be sure to recommend her and this dealership to all of friends interested in buying a new or used car. More

Sales service exceeded expectations with overall great qualities. Found what I was looking for and Sarah Thomerson did a great job assisting with my objectives. The price that I was told I could get was qualities. Found what I was looking for and Sarah Thomerson did a great job assisting with my objectives. The price that I was told I could get was by far the best deal that I have seen searching around the near by area. Thanks again and I will recommend to family/friends! Mark Menzie More