Antwerpen Toyota

My wife and I made an appointment to test drive new Sienna's. Everyone that we encountered was incredibly friendly and we found a vehicle that we were successfully talked into purchasing. Our Sales r Sienna's. Everyone that we encountered was incredibly friendly and we found a vehicle that we were successfully talked into purchasing. Our Sales representative was Marvin. I put Marvin through the ringer however in the end we got a great price and the dealership went above and beyond to help us out to make the deal work. Every promise that was made was kept right down to the giant yellow balloon I wanted for my 2 year old. We have left with our new Sienna not only happy but as return Customers. Thank you Marvin and thank you Antwerpin Staff. More

I would just like to say, you couldn't ask for a better person to deal with. A great pleasure to talk to and very helpful. Met her in person and she is the sweetest person and very willing to help. Putting person to deal with. A great pleasure to talk to and very helpful. Met her in person and she is the sweetest person and very willing to help. Putting the customer first. More

I am starting the process for purchasing my first car and Ms Houck was quite helpful in answering many of my questions. I want to be prepared in every way possible when I make my decision and she's got a sp Ms Houck was quite helpful in answering many of my questions. I want to be prepared in every way possible when I make my decision and she's got a special way about her that had me at ease immediately. I do recommend highly this dealership. It's nice to be able to go car shopping and get clear, concise answers.. plus patience!!! More

Experience with Pierre was perfect! Service provided by Bonnie has been exceptionally great. We will definitely return in the future for help if needed. I highly recommend Antwerpen Toyota in Clarksville!! Bonnie has been exceptionally great. We will definitely return in the future for help if needed. I highly recommend Antwerpen Toyota in Clarksville!! More

Dealt with a few people but remember Bonnie Houck's name. She was the best! Best attitude, always smiling, informative, THE BEST! Wouldn't buy another car anywhere else! Everyone at Antwerpen is great and I She was the best! Best attitude, always smiling, informative, THE BEST! Wouldn't buy another car anywhere else! Everyone at Antwerpen is great and I love my car! More

I kept going back to Toyota bc of the Lifetime Oil Change. The last two times at exactly one hour I would go back to the service counter and ask for the status. My service advisor would then come out Change. The last two times at exactly one hour I would go back to the service counter and ask for the status. My service advisor would then come out and say: "I was just getting the paperwork ready" It took them an hour to figure out the air filter was dirty?!?! I complained the last trip and made the appt for my last oil change. During the last visit I was told the both front lower control arms and the spark plugs needed to be replaced. I JUST replaced spark plugs somewhere else. I didn't trust the opinion for the control arms to be replaced, especially that I was quoted $2500. Went for a 2nd opinion after I was told I would be putting my children in danger - nothing needed to be done!! I DO NOT recommend Toyota in Clarksville, MD for any repairs. I will not be going back! More

I did my research on line, and got price quotes from local dealers they all came in about the same. I had picked out my car interior and exterior and the dealership gave me a price for the vehicle told local dealers they all came in about the same. I had picked out my car interior and exterior and the dealership gave me a price for the vehicle told me that my selection was not on the lot and would be there in two days. A week later the car had not arrived and I went back to the dealership. I was then told by the sales manager that the car would be there in an additional 7 days. And that taxes and Tags would be covered by my trade in. When the trade in came back from appraisal they were only giving me $500 for the car, Kelly blue book had "Fair" their lowest rating which my car is, at 200 above that and private sale at 2100, This is the car I drive 75 miles a day to work and back it runs well, no interior damage, and scrapes from parking garage. I am looking for a car because after 200K and 8 years I am wanting something new. When the 7 days passed I got a call saying the car was not there yet and they would keep me informed. They had originally given me a VIN number and told me the car was at a dealership 30 miles away. I was upset and told them I would be writing this review. The sales manager called me back told me they were canceling the sale as I was obviously dissatisfied with their service and he didn't want to get a low rating as it would effect his bonus and performance appraisal. I have not gotten written confirmation of the sale cancellation or refund of my deposit. More

By far one of the sleaziest dealerships in the Auto Park in Clarksville. First time I went to go test drive a Prius, Willie Cole didn't know the parking brake was on in the vehicle--left a poor taste in my in Clarksville. First time I went to go test drive a Prius, Willie Cole didn't know the parking brake was on in the vehicle--left a poor taste in my mouth. He obviously didn't want the sale if he wasn't even willing to take the time and look at a vehicle with me. The second time, I made an appointment to see Marvin Williams, who passed me off to Ola Lawoyin. Fine. I went to go look at another Prius with a trade-in. They lowballed me (below Galves and Manheim) for a vehicle that is in IMMACULATE condition with low-mileage. The Prius they wanted to sell me was driven by their GM as a demo. Yet they were still selling it with 1300 miles on the vehicle as "new" at a very high premium. AVOID AVOID AVOID AVOID AVOID. AT ALL COSTS. It doesn't get any worse than Antwerpen Toyota. More

Overall it wasnt bad because now being 10months since i purchased my 09 toyota tacoma double cab TRD i have made it into an amazing truck but i will never go back to this Dealer. I live in Fredericksburg, purchased my 09 toyota tacoma double cab TRD i have made it into an amazing truck but i will never go back to this Dealer. I live in Fredericksburg, VA. and Antwerpen was the only dealer that had the color i wanted so i made a trip to go buy it. The entire staff cater to you like all other dealers do but as soon as i signed the papers, the poker faces came off and any request since that night it has been a headache to get anything accomplished. Make sure you make them give you a CARFAX before you come close to signing to buy because little did i know after them never offering to give me my carfax i learned it had been just short of totaled and sat 3months in a collision center before it was back to complete and obviously then Antwerpen bought it dirt cheap and sold it at a normal price. When i came back two days later to resign everything because of a lower APR i requested a Carfax and no lie after asking 3 times and them giving me excuses of them not being able to get one since the sale has already been done they finally gave me one and then everything finally made sense of them not wanting to give it to me or offer me one on the day of sale. If Antwerpen has that one car you have been looking for then atleast just do me a favor and be on your game when you do business with them because they WILL trick you just to make a buck. Hopefully this is helpful to viewers for the future. Brandon Fredericksburg, VA. 2009 Toyota Tacoma DC TRD More

BEWARE of this dealership. I went in to purchase a new Prius during the Toyotathon sales. The sales person (JC) was working in conjuction with the "internet sales manager" and we had agreed on a price for Prius during the Toyotathon sales. The sales person (JC) was working in conjuction with the "internet sales manager" and we had agreed on a price for the vehicle. I started filling out the credit application and then the "internet sales manger " said he had to step away and that James Kim (sales manager) would take over. I completed the credit application and was then aked for my current vehicle insurance card. Once I gave the salesman my card the Sales Manager, James Kim, came up to me and said he can't do that price. After agreeing on a price and running my credit I get this crap from them. I called the police to get my credit application back because they refused to return it to me but too bad the police said it's a civil issue and no crime as been commited. This is the foolish game Antwerpen Toyota plays. Also be aware of how they write things out on their worksheet; they often say one thing but put another in writing. They are very sly and deceptive. BUYER BEWARE. More