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Antwerpen Toyota

Clarksville, MD

3.7
556 Reviews

12420 Auto Drive

Clarksville, MD

21029

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Showing 556 reviews

September 27, 2012

I'm guessing the people who wrote 5 star ratings haven't looked online and researched for the prices or don't know how much it really is to fix/service a car. We used to go to this dealership a lot because More

by yeah right
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember
Oct 16, 2012 -

Antwerpen Toyota responded

Dear yeah right, first let me appologize we were unable to repair your vehicle for you. Unfortunately as a toyota dealer we must fix your vehicle in accordance with toyota motor corporation and unfortunately toyota is pretty straight forward on not repairing any harness that has shielded wiring due to fire hazards and longevity of repairs. Once again i do appologize that we were unable to repair your vehicle for you and hope we can do buisness again in the future. Steve Seely service director Antwerpen Toyota 410-531-5700

September 25, 2012

After a week-long discussion with the dealership on buying a used car, I was told that if I brought a cashier's check that they would more than likely accept it. I even went so far as to send them a c More

by kristin.iden1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Murder
May 31, 2012

Wonderful experience! I needed to have my car worked on and Charles was very helpful and knowledgeable. Clean dealership, Great service! I will definitely recommend this dealership and Charles in service t More

by Christy78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Howser
May 24, 2012

My wife had been looking for a new Camary Hybrid and wanted to trade in her Ford Flex. She had gone to two other dealers and both of them gave her low ball offers on her trade and acted like she was jus More

by Sean.Nally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 19, 2012

Hybrid battery ($4000) had to be replaced right after the warranty expired. I was bombarded with extended warranty coverage offers prior to and subsequent to the repair. Dealer doesn't perfor More

by Beware-Dissatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Problem is not the person it is the work.
Jun 04, 2012 -

Antwerpen Toyota responded

Antwerpen Toyota wrote on 5/21/2012 9:13:07 AM: Dear beware-disssatisfied, My name is Steve Seely, I am the service dirctor at Antwerpen Toyota. I want to first appologize that your hybrid battery needed to be replaced right out of warranty coverage. unfortunately the dealership does not have the ability to warranty hybrid batteries past the 100,000 mile point, only Toyota corporate can lend assistance at that point. With that being said I was not the Service Director at that time and I would have done whatever I could have to assist you with that great expense. Antwerpen Toyota is not perfect, but we are trying to get better each and every day. As to the A, B, and C sevices, again I appologize that it was not explained to you that we have two levels of service, Factory and Dealer. Factory services are identical to the owners manual and include all items in those services. The Factory services start at $74.95, which is well within the suggested price a per Toyota. I would also like to address your A/C concern, I would be very frustrated myself if I had no A/C after a year of spending money to fix it. I assure you beware-dissattified that I WILL get your A/C fixed and I WILL make you a satisfied customer. I again assure you of that. All I am asking for is another chance to make this right. I can be reached at sseely@antwerpenauto.com or at 410-531-5700 ext 14062. Antwerpen Toyota wrote on 6/4/2012 9:17:49 AM: Dear beware-dissatisfied, As promised we took care of your A/C repairs no charge. I just wanted to follow up with you and have been unable to reach you. Again as I stated in my previous message we are striving for customer service here at Antwerpen Toyota, and as I can not change your previous expirience I can do my best to make sure your future services are excellent. If you have a second please respond to me, or if you feel willing to update your post with the outcome of your last service visit. Again I can be reached at 410-531-5700 ex 14062 regards, Steve Seely Service Director

Jun 24, 2012 -

Beware-Dissatisfied responded

Mr. Steely, Thank you for your response. I wish I had seen it earlier. Much has transpired since the Hybrid Battery and Air conditioning failures. First, regarding the hybrid battery (3500.90)--as it turned out, the hybrid fan (758.84) needed to be replaced soon after the hybrid battery which calls into question the need for replacement of the hybrid battery and the 12 volt battery (338.07) vs. the hybrid fan, as the car was still running when I was told it overheated and needed replacement. Also there were problems with the air conditioning (during the hot weather) which may have contributed to the hybrid battery overheating. Regarding the air conditioning. When the air conditioning first failed I took it to another dealer. They informed me that they would need to remove the dashboard but I would need to remove the dog fur. (The customer service rep told me she would buy another car). I subsequently returned to Antwerpen, where I purchased the car and considered to be pet friendly, for the repair (935.00)--the prices were in the same ball park. I assumed the repair was comparable to what would have been performed at the other dealer. (I have since learned that the dashboard is removed to replace the evaporator--which is what you recently diagnosed as the cause of the air conditioning failure. I also read that doing anything other than that--such as charging the system which I was told was done, can cause extensive damage. Also, the coolant control valve (549.22) A/C Kit (179.00). There was also a pump replaced by recall. While nearly nothing is perfect, which is why I have returned time and again with little complaint. However, an additional $500 charge for the parts, to repair the air conditioning in addition to what I have already paid well the over $1000 that I have already paid, not to mention the constant disruption, inconvenience and aggravation seems, to me, unconscionable. I would ask that Antwerpen look for the causes of failure and fix those as opposed to using the band-aid approach and perhaps stay abreast of maintenance issues. Regarding the fan, I was able to find this on the internet as being a problem for Prius owners with pets with a recommended regular cleaning of the vent. I read is a relatively inexpensive half hour job. My Huskies are going to be hot this summer without air conditioning.

May 13, 2012

Great experience , great dealership, it was my first time ever coming in to this dealer,it certainly will not be my last. Fresh fruit,manicures, What else can you ask for? Thank you Charles and he Antwerpen More

by Kmball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Howser
May 08, 2012

I brought my car in for a routine oil change. I was very satisfied with the service and my overall experience. Everyone was friendly and they didn't try to sell me on anything that I didn't need. Thank you More

by mknapp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 08, 2012

This is my first new car experience. I was very pleased with the service I received from Michael. He was very friendly, knowledgeable, and quick to assist me with my purchase. I love my new Prius!! More

by LoveHerToyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 07, 2012

I talked to Bonnie Houck about different models and pricing and she was very helpful and friendly with me. Her friendliness will go a long way in helping me make my decision about a new car. More

by SamMiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Miller, Bonnie Houck
May 06, 2012

I purchased my new Sienna from Antwerpen Toyota and had it shipped to me in Louisiana. That's how good the price was! I came across the listing via an internet search and submitted a online request for m More

by TinaAW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Onrubia
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