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Antwerpen Toyota
Clarksville, MD
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I'm guessing the people who wrote 5 star ratings haven't looked online and researched for the prices or don't know how much it really is to fix/service a car. We used to go to this dealership a lot because looked online and researched for the prices or don't know how much it really is to fix/service a car. We used to go to this dealership a lot because of these little warning lights to go to maintenance. When we go here, we're always charged a lot just to inspect the vehicle, change oil, and other basic stuff. The breaking point was when our VSA light turned on and our car slowed down. My dad took it to this dealership, they took a look at it and said there was a problem with the entire wiring thing and that they'll need about $2k to repair it. I asked someone else who has 50+ years of experience as a mechanic and he said it's not the whole wiring but just a part that can be fixed for at most $350. Big difference! The mechanics here didn't even seem to know what the real problem was with our car so they just went with the classic "we just need to replace everything and that should fix it" solution so they can charge more. I recently also viewed a car we're interested in. It's $2k more (I'm sure not including all the other extra charges they'll add on) than the average price that people are getting it for. They're not that competitive. I guess these high prices have to do with their wealthy surrounding area. Yes, the staff here may be friendly and all but if you want great deals when buying a car or servicing your car, this is not really the place for you. More
After a week-long discussion with the dealership on buying a used car, I was told that if I brought a cashier's check that they would more than likely accept it. I even went so far as to send them a c buying a used car, I was told that if I brought a cashier's check that they would more than likely accept it. I even went so far as to send them a copy of the cashier's check and the amount I had made it out for. After driving an hour to complete the deal, when filling out the paperwork, I was told that the price would be $2,000 (including $900 in "fees", no taxes or title included) over my cashier's check of which they had had a copy of for 3 days. I was told this was the final word of some mystery manager who never bothered to come meet with me, even though I was the only person in the used car area at the time. I waited an hour and called back to offer a slightly higher price, but was treated rather badly by the salesperson. So I hung up and took my check and left. I was being played from the beginning and lost an entire day of work because of it. Do. Not. Appreciate. If I could give zero stars to the whole experience, I would. More
Wonderful experience! I needed to have my car worked on and Charles was very helpful and knowledgeable. Clean dealership, Great service! I will definitely recommend this dealership and Charles in service t and Charles was very helpful and knowledgeable. Clean dealership, Great service! I will definitely recommend this dealership and Charles in service to my family and friends! Thanks again Charles and Staff! More
My wife had been looking for a new Camary Hybrid and wanted to trade in her Ford Flex. She had gone to two other dealers and both of them gave her low ball offers on her trade and acted like she was jus wanted to trade in her Ford Flex. She had gone to two other dealers and both of them gave her low ball offers on her trade and acted like she was just some silly house wife. At one of the dealers I had to remind them to direct their questions to my wife as she was the one making the purchase not me. Things were very very different at this dealership. Marvin listened and discussed the transaction with my wife. He and the sales manager Sean were quick to give us a very fair trade in and a great price on our new Camary. Our 5 year old did not even have time to become impatient before we driving away in our new car. What I appreciate most is that I did not have to spend 2.5 hours for them to let me know if they could do the deal or not. I am a raving fan of Marvin and this dealership. Everyone was very professional and they did not talk about how to earn my business - they earned it by their performance. If you want to buy a car then you need to go to a dealer that wants to sell you a car. I am so impressed that I am going to trade in my Honda Accord on a new Camary. Awesome transaction! Thank you Marvin. More
Hybrid battery ($4000) had to be replaced right after the warranty expired. I was bombarded with extended warranty coverage offers prior to and subsequent to the repair. Dealer doesn't perfor warranty expired. I was bombarded with extended warranty coverage offers prior to and subsequent to the repair. Dealer doesn't perform manufacturer recommended service at such as changing the spark plugs, change cabin and engine air filters as recommended in owners manual but performs something called A/B/C service which doesn't include the primary manufacturer recommendations. Service price is 2 times the going rate in the area for the service. They do make suggestions for additional repairs at additional cost such as a minor tear in a rear windshield wiper. At one point I was told the wipers needed replacement (which hadn't been apparent). The replacement pair functioned worse. For the last major maintenance the warning light appeared one week later and required a return to the dealer. The cost for diagnosis $176 "that will apply to the repair." Payed over $800 to have air conditioning repaired. Over a year later and several more attempts the air conditioning still doesn't work. What more could one ask for: SERVICE, proper service at a reasonable cost--not manicures, Starbucks coupons, donuts, rental cars that come with inflated service costs. More
Great experience , great dealership, it was my first time ever coming in to this dealer,it certainly will not be my last. Fresh fruit,manicures, What else can you ask for? Thank you Charles and he Antwerpen ever coming in to this dealer,it certainly will not be my last. Fresh fruit,manicures, What else can you ask for? Thank you Charles and he Antwerpen staff More
I brought my car in for a routine oil change. I was very satisfied with the service and my overall experience. Everyone was friendly and they didn't try to sell me on anything that I didn't need. Thank you satisfied with the service and my overall experience. Everyone was friendly and they didn't try to sell me on anything that I didn't need. Thank you for that! More
This is my first new car experience. I was very pleased with the service I received from Michael. He was very friendly, knowledgeable, and quick to assist me with my purchase. I love my new Prius!! with the service I received from Michael. He was very friendly, knowledgeable, and quick to assist me with my purchase. I love my new Prius!! More
I talked to Bonnie Houck about different models and pricing and she was very helpful and friendly with me. Her friendliness will go a long way in helping me make my decision about a new car. pricing and she was very helpful and friendly with me. Her friendliness will go a long way in helping me make my decision about a new car. Sam Miller More
I purchased my new Sienna from Antwerpen Toyota and had it shipped to me in Louisiana. That's how good the price was! I came across the listing via an internet search and submitted a online request for m it shipped to me in Louisiana. That's how good the price was! I came across the listing via an internet search and submitted a online request for more information. Rafael responded right away and was able to answer all my questions and confirm the features on the vehicle. He was great throughout the entire process and really eased my concerns, as I was a little nervous buying a car sight unseen. A family member that lived in the area set up a test drive with Rafael and checked the vehicle out for us. Rafael even brought the car around to the front of the dealership to save time, which I really appreciated since my brother-in-law was on his way home from work and he had four little ones waiting on him! The finance department overnight-ed the documents to us and even included a prepaid, self-addressed return envelope to make the process as easy as possible. Rafael made sure the car was detailed and oversaw the auto carrier pick up for me as well. It arrived today - super clean and with a full tank of gas! It was a simple, hassle free process from beginning to end. More