Antwerpen Toyota

Keith was very knowledgeable about the car/model I was interested in, friendly and courteous and called me following the sale to make sure the car was meeting expectations and that I was happy with the pu interested in, friendly and courteous and called me following the sale to make sure the car was meeting expectations and that I was happy with the purchase. I will definitely call Keith the next time we want to purchase another Toyota based on my very good experience. More

From the first phone call Mr. Harris was a man of his word, his made sure I got a vehicle I wanted. Keith was fantastic - friendly, efficient, and professional. readily answered all my questions, worked word, his made sure I got a vehicle I wanted. Keith was fantastic - friendly, efficient, and professional. readily answered all my questions, worked to give us the best deal possible, and made this buying experience very easy and pleasant. I had left my Sunglasses and house keys, and he was kind enough to put them in a safe place until I could return. I went home telling my family members if they wanted a new car I knew a salesman with 25 years of experience and he knows his stuff. I value a man of his word! Mr.James Moore was great with getting the right payment. I could have just went to any old Toyota Dealer up near my home in Cockeysville but I have always had a great experience with Antwerphen so the hike to Clarksville was a worth it especially when I drove away in my Brand New 2013 Toyota Camry. More

We knew the make and model of car we were interested in as well as the mileage and price we desired before going to any dealer. When that car popped up as being at Antwerpen Toyota, we made a trip out the as well as the mileage and price we desired before going to any dealer. When that car popped up as being at Antwerpen Toyota, we made a trip out the next day. Russell greeted us and was fantastic. He answered all of our questions to our satisfaction and didn't put any pressure on us to check out other cars. After our test drive, Russell didn't start drawing up the paperwork on the assumption we were going to buy. He asked what we were thinking and what we wanted to do. He made us feel very comfortable with our decision to buy our car and we never felt any pressure. I would recommend working with Russell and Antwerpen as a whole. More

Russell was more than just friendly, he was knowledgable, caring and gave me the deal I wanted. Even when I had to come back for service. caring and gave me the deal I wanted. Even when I had to come back for service. More

Dave Johnson should be highly recommended to not only the GM of the dealership but to everyone in the industry that he is like "Gold". I have never had such a great experience as I had with Mr. Johnson. He GM of the dealership but to everyone in the industry that he is like "Gold". I have never had such a great experience as I had with Mr. Johnson. He went beyond the scope to assist me in my service needs and I felt like not only did I just get a new car, but someone I deeply trust and that is hard to establish with service in any auto industry. Being that the dealership was Toyota and I bought a used BMW, he knew so much about my car. And he treated me as if I was his good friend/family. I respect him highly and would recommend him to anyone. I only beg of the GM's to recognize how much of an asset he is. Thank you Dave! More

This dealership is an awesome choice, the employees that I encountered while conducting business were truly professional at handling the sale from the time I walked through the door until the time I drove o I encountered while conducting business were truly professional at handling the sale from the time I walked through the door until the time I drove off. Mr. Keith Harrison is the salesmen that sold the car with me and his attitude was completely professional and friendly. He didn't pressure me into the sale he let the car sell its self. He was very patient and courteous and always expressed a pleasant attitude. He is a terrific salesmen and I will always come back to him to conduct my business affairs when it comes to purchasing a car. He is highly recommendable to all. The other person that I spent time with was the finance manager, he is also a very pleasant guy and i was happy to have done business with him. My experience overall with this dealership is a 10. I will be sure to send everyone that I know that is looking to purchase a vehicle to this dealership. More

I had been to two other dealerships prior to visiting I had been to two other dealerships prior to visiting Antwerpen on Sunday June 9th and had not found found the winning combination of car + trade-in I had been to two other dealerships prior to visiting Antwerpen on Sunday June 9th and had not found found the winning combination of car + trade-in value + total sales experience. Keith Harrison greeted me on the lot and we walked the new Prius inventory until we found just the right one. We went on a test drive and he showed me all the new features compared to my 2007 Prius which helped me make a decision about buying a new one. I was impressed with Keith's customer focus, that he listened to what I wanted and worked with the sales managers to get the best deal for me. He worked to get all the features I needed, the right price for the car, and the best deal on my trade-in compared to other dealerships. I highly recommend Keith Harrison at Antwerpen Toyota. More

Took my daughter to this dealer to look for her FIRST car. Not only did she find the car she loved - Chris (our salesman) was a HUGE help! He went above and beyond to make her feel comfortable and work car. Not only did she find the car she loved - Chris (our salesman) was a HUGE help! He went above and beyond to make her feel comfortable and worked very very hard to get us where we needed to be in price. My daughter is VERY VERY happy with her car. We would HIGHLY recommend Chris to anyone that is looking for a top salesperson that makes it a breeze to purchase... Thank you for all your hard work Chris!!! JOB WELL DONE!!!!!!!!!! More

Purchased a used Toyota from this dealer. The vehicle had a few components missing. The sales person initially said - don't worry we will fix everything before delivery, it is still under bumper to bumper wa a few components missing. The sales person initially said - don't worry we will fix everything before delivery, it is still under bumper to bumper warranty, you don't need to worry about it. He even said he would put a new set of floor mat on it. But after putting signature on the documents, the attitude of salesperson turned 180-degree. Unlike promised earlier, we could not take vehicle home on the same day because their printer did not work to print the temporary tag. The next day, when handing over the key, there was only one set of key for the vehicle. When I asked about the spare key, the salesman promised he will contact previous seller for the spare set of key. After asking about the mat, he just put a generic cheap floor mat that does not fit into the vehicle and cost less than $20 at walmart. I kept following up for the key but he always said he could not contact the seller. I then obtained a spare transponder and remote key from a local locksmith and asked to help me for reprogramming the key. He took about a week to answer me. Then he said he would charge $50.00 for reprogramming the remote. My local dealer does that for $35, why should I go there now? I had to fight for getting my tag as the dealer claimed I already took it. When I went to get my tag, some front staff told me it was given to another person and I have to come back again. I was worried for misuse of the tag if it is in a wrong hand, so I called to ask about it the next business day. The lady staff responsible for handling tag was rudely saying to me - "I already gave you the tag, you showed me your driver license, you took tag from me, you put your signature here" ..etc. even after I repeatedly told her that the signature was not mine. After I fought over the phone and refused to talk with her, her supervisor came to the phone and later they said they have my tag with them placed in a different drawer. The experience was horrible. More

On May 3, 2013, with professional guidance from Keith Harrison, I made the decision to purchase a 2010 Toyota 4runner Sr5. Mr. Harrison accompanied me on a test drive. Mr. Harrison has a pleasant perso Harrison, I made the decision to purchase a 2010 Toyota 4runner Sr5. Mr. Harrison accompanied me on a test drive. Mr. Harrison has a pleasant personality and a great sense of humor. He took the time to thoroughly explain all of the specs and he patiently answered all of my questions. Ms. Wheeler explained all of Antwerpen's accessory packages. She is friendly and extremely knowledgeable about your products. Mr. Onrubia is the finance manager that helped me get to a monthly payment that I felt comfortable with. Although I do not have the best credit, he treated me like I was a millionaire, who was spending a lot more money than I actually did. Mr. Onrubia took his time and answered all of my questions, which really put me at ease while making this investment. I really want to thank Keith Harrison, Samantha Wheeler and Rafeal Onrubia for their kindness and professionalism. They made me feel valued during the process. Never at any point did I feel rushed. Such a commitment to great customer service is to be commended. I will, without hesitation, be returning to Antwerpen Toyota for my next vehicle. More