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Antwerpen Toyota

Clarksville, MD

3.3
550 Reviews

12420 Auto Drive

Clarksville, MD

21029

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Showing 550 reviews

November 08, 2024

Excellent service, efficient, very helpful. Our second car purchased at this dealership! Th ask you More

by hwesson1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JC
August 22, 2024

Sold us a car where my husband put the brake to the floor and it wouldn't stop. He could have died. Antwerpen refuses to stand by what they sold us and tow/repair it. Do NOT buy from thIs unethIcal dealer More

by mj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis burton
Aug 28, 2024 -

Antwerpen Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

April 23, 2024

Absolutely terrible! Went in for oil change and they messed up my car. Please go somewhere else More

by Nsantam092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Castaneda
Apr 25, 2024 -

Antwerpen Toyota responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com

March 04, 2024

Pierre was an amazing host and helped me out every step of the way. He Made sure I was comfortable buying my first car. He did everything I asked and more! More

by Jake Cramer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pierre Castor
Mar 06, 2024 -

Antwerpen Toyota responded

Jake, thank you for taking the time to write this review. Pierre’s sales excellence is always consistent, and we're glad your experience with him supports that. We hope you are enjoying your new ride! Best, The Antwerpen Toyota Team

January 31, 2024

This place has horrendous customer service, top to bottom. They really don’t care about their customers. My advice, look elsewhere with a better reputation. More

by Mike P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave Haley, Tommy Moreno
Feb 02, 2024 -

Antwerpen Toyota responded

Mike, I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com

January 06, 2024

When we bought a new car they were dishonest about the interest rate we would receive, despite having stellar credit, and the finance manager was extremely rude when we moved to refinance with our local b More

by Cheryl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin ? Finance guy, Joe herring
Jan 09, 2024 -

Antwerpen Toyota responded

Thank you for your feedback, Cheryl. Here at Antwerpen Toyota, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com

December 04, 2023

The sales technique was poor and full of bait and switch tactics. Don't go here! I don't plan on ever going back. More

by LL Cool J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yomi Bello
Dec 06, 2023 -

Antwerpen Toyota responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com

November 16, 2023

Beware this service department! ! My son took his 2016 Toyota Corolla in after a check engine light came on. He now lives about an hour away from our regular mechanic so he took it t More

by EdWriter
Recommend Dealer
No
Employees Worked With
PJ Stout
Nov 17, 2023 -

Antwerpen Toyota responded

Thank you for sharing this review regarding your experience with us, Ed. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com

October 22, 2023

Went to Antwerpen to make enquiry about trade in and financing a car. What was meant to be just an enquiry ended with me leaving with a very good and comfortable car within my budget. The staff were hel More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rohon Nedurumalli, Daniel Leithauser
Oct 24, 2023 -

Antwerpen Toyota responded

David, thank you for taking the time to share your feedback regarding your experience at Antwerpen Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, The Antwerpen Toyota Team

June 08, 2023

Antwerpen Toyota Clarksville- Bad experience turned into a great one! After miscommunication over pricing for a Sienna LE, which left me no longer wanting to buy the vehicle and extremely disappointed, a m More

by Lmrunyan20
Recommend Dealer
Yes
Employees Worked With
Kim Danchulis, Eric Hammer
Jun 12, 2023 -

Antwerpen Toyota responded

We appreciate you for letting others know about your experience inquiring about a Sienna LE from Antwerpen Toyota! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Antwerpen Toyota Team

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