Antwerpen Hyundai of Clarksville - Service Center

Sonata engine recall. Unfortunately dealt with Service Adviser Wayne who was visibly annoyed when we stopped in to ask if it was ok to have car towed there for service. 3 Unfortunately dealt with Service Adviser Wayne who was visibly annoyed when we stopped in to ask if it was ok to have car towed there for service. 3 weeks on and nothing from Wayne. Hyundai USA notified us that replacement engine was covered but nothing from Wayne. Vehicle was towed to a licensed repair shop initially. Lead mechanic inspected and drove the vehicle. He is the person that told us the problem and about the class action lawsuit that Hyundai lost in regards to the engines in Sonatas. Vehicle then had to be towed to Hyundai dealership for service based on lawsuit resolution. Both to truck drivers drove car onto their respective rollbacks, and drove them off when they arrived at their destinations. Each and everyone of them has stated that the ONLY problem with the car was the engine. Now AFTER 3 weeks of sitting at Antwerpen Hyundai of Clarksville, Wayne FINALLY calls. NOT to tell us what is going on or the timeframe for the engine replacement, but to tell us both brake lines are leaking and need replacement for 600+ dollars. The car has been sitting with them for 3 weeks. HOW IS THAT POSSIBLE! I was also informed, not by Wayne, that apparently we have a flat tire as well. ALL WHILE SITTING AT THEIR DEALERSHIP! If you can take your vehicle ANYWHERE else, DO IT. At the very least avoid Service Advisor Wayne. He is awful and should not be in any service position. More

Consumers you read and decide. My 2 service visits of 2019. 1) Only requested oil change and new wiper blades all around. As I was paying the service advisor came out saying the t My 2 service visits of 2019. 1) Only requested oil change and new wiper blades all around. As I was paying the service advisor came out saying the technician forgot to put the rear wiper on. 2) Major service visit. Technician noted I had good tread on my tires. In reality the tread markers were visible and I was in the process of buying new tires. When I brought this to the service advisor's attention they offered to pay for one of my new tires. I stated I did not want them to pay for a tire...all I wanted was competent and honest service. 3) Now 2020, I called and left a message with my advisor that I wanted to schedule service. I did not get a call back after waiting 3 days...I called again. This time he said he was driving but would call me as soon as he reached the dealership. Must have been a long commute because after waiting 6 hours I called the service manager and had to leave a message with him. I have never heard from him at all. I called the sales manager yesterday to let him know of these things and I was told he would have the service department call me. Guess what....27 hours later and I have not heard a word. I guess the days of wanting to keep service customers have gone by the wayside. I will never purchase a car or have service done at this dealership. More

Worst Customer Service EVER Worst customer services EVER! I made the MISTAKE of bringing my 2020 Corolla here for repairs. The people in Collision Repair Customer Service are HOR Worst customer services EVER! I made the MISTAKE of bringing my 2020 Corolla here for repairs. The people in Collision Repair Customer Service are HORRIBLE! First, I didn't even buy my car here because I was called a liar by a salesman who I brought a quote from another dealership to. He said it was fake and I was a liar. So I bought my New, 2020 Corolla SE for $22,500 at Passport because THEY ROCK. Collision Repair here at Antwerpen needs SERIOUS HELP. When I dropped my car off I was told 5 days. 7 days later I HAD TO CALL THEM to see why I didn't have my car. I was told 5 more days. 10 days later they call me, finally, and tell me it should be ready in 3 days. 10 days later I am called by Enterprise to tell me my rental needs to be returned the next day. ANTWERPEN NEVER CALLED ME!!! So I call them, AGAIN, and am told by the woman who answered "Oh, I'm sure we called and talked to someone". LIE!! I am the ONLY person with access to my phone. She said they were cleaning the car and it would be ready that afternoon but they never call people and give them notice their car will be ready, they wait until they have the car. So ANTWERPEN'S policy is Don't give the customer notice they need to get their car. Don't let the customer know they should make time to go get their car in 24 hours or so. Just spring it on them and make them rearrange their days. When I got my car IT WAS NOT CLEAN! There was a layer of dust inside, the floors and seats were still dirty. The windows also. So, Collision Customer Service Lies, does not service the customer, and then doesn't take responsibility for their actions. NEVER NEVER NEVER use Antwerpen! Jack may say yes but you need to say NO! More

THIS DEALERSHIP EMPLOYS CROOKS AND INCOMPETENT MECHANICS THIS DEALERSHIP EMPLOYS A BUNCH OF CROOKS AND INCOMPETENT MECHANICS. I took my car there with a problem that was under warranty (and they had to THIS DEALERSHIP EMPLOYS A BUNCH OF CROOKS AND INCOMPETENT MECHANICS. I took my car there with a problem that was under warranty (and they had to replace the whole engine because of the problem!). Everything seemed fine at drop off, they gave a loaner car and 2 1/2 weeks later it was done. This is when the problem started. First, the car would not start. It was determined (by them) that the battery was bad. I had driven my car there and not had ANY problems with the battery before, but NOW, it is dead and "gone bad" and needed replaced. They said they were not going to replace it, but would kindly sell me a new one--wow. If something were working when it came into the shop, and then not working when it left, I would certainly say that they needed to take care of it! They refused. But this was just the beginning. After getting it home (after they kindly jump started it for me-pfft!) and buying a new battery at the auto parts store, then I discovered the horn no longer works!! REALLY?!?! Moreover, the ambient temperature gauge does not work either. Now, I realize that when you replace an entire engine, sure, maybe they forgot to re-hook up some things ok--but when my son (who primarily drives the car) called to point these out, he was ignored. You would think they would just suck it up and say "Oopsie, bring it in and we'll take care of it" Nope! They refused!! This is not even to mention that they put a deep scrape in the tint, which was only installed months earlier AND when I took the car in it was had FULL gas, but it was returned empty! Really, people?! Oh and they stole money out of the car that had been a savings jar of my teenager who had been pinching pennies for years. Now yes, it was his bad (the teenager) to have left the jar (unbeknownst to me) in the car that was going to be out of my possession for over 2 weeks, so that sucks--but really--you just HOPE that people are honest enough that they won't STEAL MONEY from you!! This is the car that my son drives, so called to try to resolve the issues, and was told basically "too bad." Now, EVERY time I call, the service agent won't answer. Oh, and when I picked it up, there was no one at the cashier's desk. I had to go ask the "receptionist" (or whatever title she has) who was reading, and annoyed to be bothered. She said it was her who was doing that, so she huffed back there to check my car out. She was so freaking rude, and I couldn't believe my eyes that this dealership would have such an unpleasant person as their customer-facing agent! THIS DEALERSHIP EMPLOYS A BUNCH OF CROOKS AND INCOMPETENT MECHANICS. Heck, who knows, maybe they even took my good battery and were trying to pass off a bad one to me instead. I will never return here and will post this review on every single medium I can find. What a bunch of BS! More

Excellent Service at Antwerpen Clarksville I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He imme I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He immediately looked to see if there were any open recall notices (which there weren't). He let me know what kind of services would be needed later on down the road, which was very helpful. I always have a wonderful experience at Antwerpen Clarksville! More

Great Service My car went in for service due to wiper malfunction. Though it took longer than expected, they were good at keeping in contact with me and communicati My car went in for service due to wiper malfunction. Though it took longer than expected, they were good at keeping in contact with me and communicating what was happening. They try to really make sure they satisfy all my needs. More