Antwerpen Hyundai of Clarksville - Service Center

Don’t take your car to this Hyundai service department they will lie and overcharge you. This was the place I usually took my car for oil changes etc. My recent visit was the third time getting my car tow they will lie and overcharge you. This was the place I usually took my car for oil changes etc. My recent visit was the third time getting my car towed here for the same issue in the span of three months. The third time it was towed here for the same issue it took a month for the technicians/Hyundai tech line to figure out the actual problem. My service advisor gave me a “FREE” loaner car and told me I wouldn’t have to pay for it then turns around and charges me for it. If you want to be taken advantage of then this is the place to go to get your Hyundai serviced. They just lost three loyal customers. More

Everyone was courteous and thorough, and the job was finished on time. I live in Catonsville but drive to Clarksville for the excellent service. finished on time. I live in Catonsville but drive to Clarksville for the excellent service. More

Great team . They always take great care of my vehicle. Shout out to Jorge and his team. They always take great care of my vehicle. Shout out to Jorge and his team. More

The service was quick, my questions about my new vehicle were all answered, and I was very satisfied with Joseph my service rep. were all answered, and I was very satisfied with Joseph my service rep. More

Received outstanding customer service from Joseph. He explained everything that was being done on my car and the services were completed in a timely manner. He explained everything that was being done on my car and the services were completed in a timely manner. More

I waited for my vehicle during servicing . The wait time was appropriate for service rendered. Mr. McWilliams kept me informed and explained everything well during the process. Check out at t The wait time was appropriate for service rendered. Mr. McWilliams kept me informed and explained everything well during the process. Check out at the cashier was timely. More

My advisor Brandon Ernest was very helpful in explaining what my recall was about and how long it could possibly take. He went as far as confirming some questions that I had about my vehicle. Definitely sch what my recall was about and how long it could possibly take. He went as far as confirming some questions that I had about my vehicle. Definitely scheduling to work with him any time I need my vehicle tended to. Love the effort and the expertise. More

Had a good experience. The wait wasn’t long and the staff were pleasant and courteous. The wait wasn’t long and the staff were pleasant and courteous. More

My car has been leaking oil from its drain pan, near the drain pan plug. I learned that this is a very common problem for oil drain pan with part number 21510-2G500. and NTSHA opened an investigation on the drain pan plug. I learned that this is a very common problem for oil drain pan with part number 21510-2G500. and NTSHA opened an investigation on this issues in fall 2022. I took my car to Antwerpen with the expectation that they would replace the defective oil pan under the warranty. However, to my surprise, the dealer attributed the issue to an impact on the oil pan, which had never occurred. When I reached out to Hyundai Motor America, the case manager was unresponsive and did not offer any assistance in resolving the matter. My car remained in the workshop for over three weeks, but unfortunately, no solution was found to the issue. With no other option left, I had to pay $650.72 to repair and retrieve my car. The dealership was going to to charge me $200 for diagnostic fees, unless I authorize the repair. I currently possess the faulty oil pan, which exhibits no signs of any dents or impact. Instead, it clearly displays the same hairline crack as the ones identified in the NHTSA investigation. More

As always, Brandon was helpful, responsive and pleasant to work with. I always feel comfortable bringing my car here. to work with. I always feel comfortable bringing my car here. More