Antwerpen Hyundai Catonsville - Service Center

I was pleased with politeness of all the staff.I was greeted by a service personnel with a smile and light conversation. They are definitely the place to go. greeted by a service personnel with a smile and light conversation. They are definitely the place to go. More

The service department is impossible to get a hold of and the secretary is very rude. It has been one issue after another - would not recommend to anyone. It has been a nightmare from the day I bought my car the secretary is very rude. It has been one issue after another - would not recommend to anyone. It has been a nightmare from the day I bought my car until 11 months later - completely disappointing. More

Everytime my wife and I go in we are treated wonderful. Thank you so much Antwerpen for all the care and love you give to us. Yes you are our dealership for life. Thank you so much Antwerpen for all the care and love you give to us. Yes you are our dealership for life. More

Everything was great. Facility was clean. Employees were very helpful. This my 3rd Hyundai and I have no complaints. Thanks Hyundai. You all really rock! very helpful. This my 3rd Hyundai and I have no complaints. Thanks Hyundai. You all really rock! More

Called dealership several X left messages telling them mechanic left 3 screws off engine top cover Engine light is on & no one called me back. mechanic left 3 screws off engine top cover Engine light is on & no one called me back. More

Another survey link= another opportunity to share my story. My story so far... I leased my new Palisade on Sept. 26. On October 1, it was in the shop because the engine light had come on. I receive story. My story so far... I leased my new Palisade on Sept. 26. On October 1, it was in the shop because the engine light had come on. I received it back on October 9. By October 16 it was back in the shop because the engine light came back on. To this date (November 2) it is STILL there, and there is no ETA on the arrival of the part from Korea. I have been told 3 different dates at this point and each one of those has come and gone with no explanation. In the meantime, I am in a loaner vehicle that is not even close to the quality of the Palisade, but I am expected to continue making payments on a car that I have driven for 10 days total since my "purchase." I have been contacted by different people who listen to my story, but offer no real solutions or take any actions to remedy the situation. One person even offered to "take me to dinner." Today I was told that "things like this happen." I am trying to stay positive and polite, but it is clear that customer service is not a high priority. Communication continues to be a MAJOR concern and as long as Hyundai sends me links to fill out these surveys, I will continue to share my horrible experience. More

Brought my vehicle in for its first service. There was also a recall and screw in the passenger rear tire. Waited over 2.5 hours only to be told I'd have to come back because the part wasn't in yet. They also a recall and screw in the passenger rear tire. Waited over 2.5 hours only to be told I'd have to come back because the part wasn't in yet. They wouldn't do the oil change until 6500 miles. Finally, they claimed there was no screw in the tire and I get home to find the screw still in the tire and tire pressure light on. I thought I could get good service considering I purchased my vehicle here. But I'll go to another dealership. More

Not able to give honest recommendation at this time. Minor service and recall notice so hard to give good opinion on service dept right now. Minor service and recall notice so hard to give good opinion on service dept right now. More

Greatly appreciate the outstanding service provided by Patty when the check engine light came on and I had to get it checked out and fixed. Patty when the check engine light came on and I had to get it checked out and fixed. More

Amazing dealership excellent service department lilly is amazing and work was completed to my satisfaction very clean area i had an amazing experiences over all amazing and work was completed to my satisfaction very clean area i had an amazing experiences over all More