Antwerpen Hyundai Catonsville - Service Center

My oil was changed, no big. .. I should have asked for the MOA that I usually get. I thought it was in my profile. .. I should have asked for the MOA that I usually get. I thought it was in my profile. More

The people were very friendly and very helpful. I learned a few things that I didn’t know before. I learned a few things that I didn’t know before. More

I don't like that the dealership calls and asks me to trade in my car. trade in my car. More

Always on time never take to long to get you in and out the staff is nice and respectful the staff is nice and respectful More

Waiting areas were clean and provided good customer service. Keep up the great work. Thank you service. Keep up the great work. Thank you More

I will never have my car serviced here again. They don't listen to customers. They don't listen to customers. More

Service manager Amanda is the best at her job! She handled my internal issues with Hyundai cooperate & another dealership to straighten out my ticket for a new engine motor. Then, still managed to She handled my internal issues with Hyundai cooperate & another dealership to straighten out my ticket for a new engine motor. Then, still managed to get my vehicle out of the shop in month. More

The service representative was very helpful. Service was completed in a timely manner. Very pleased. Service was completed in a timely manner. Very pleased. More

Don’t remember name. Everyone was very pleasant and helpful. Attendants outside service area and inside at desk. Quickly signed me in and directed me to waiting area. Pro Everyone was very pleasant and helpful. Attendants outside service area and inside at desk. Quickly signed me in and directed me to waiting area. Promptly got back to me when all was done and directed me to cashier and promptly returned car to. More

The young lady Amanda ( I believe is her name) is a customer service assistant not a mechanic, yet she believes she should decide the type of service customers receive oppose to what the customer reque customer service assistant not a mechanic, yet she believes she should decide the type of service customers receive oppose to what the customer requests or affording the mechanic the opportunity to provide an overview and inform the customer of his or her findings. I spent a whole day in the service center when all I needed was for her to document my request and allow the mechanic to check out my complaint. She is also quite rude and needs to stay in her lane. At the end of my service, she (my opinion) comes to me to ask me to give them a good rating and not take the rating out on her. To me, she knew she was rude and was trying to cover herself so I wouldn't complain about her in particular. I let her know that I would be completing this survey and notating my experience. The other issue I encountered nearly cost me $500. Maintenance should do all they can to help save the customer money, not all they can do to cause more expenditure. More