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Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,218 Reviews of Antwerpen Hyundai Catonsville - Service Center
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Verified Customer
May 02, 2022
After returning for the same repair a third time, I waited in the service area 11 minutes with no acknowledgement of my presence. Finally, a service man,Rick, said they'd be with me as soon as possible waited in the service area 11 minutes with no acknowledgement of my presence. Finally, a service man,Rick, said they'd be with me as soon as possible. Since I had an appointment, I left my key at the cashier. More
by BB
Employees Worked With
Chris,Rick,Wayne
May 01, 2022
Patrick was great at the check in and following up with the upholstery repair to my driver's seat. He also set up for the repair to be done at my home instead of returning to the facility. the upholstery repair to my driver's seat. He also set up for the repair to be done at my home instead of returning to the facility. More
by jbianchino
Employees Worked With
Patrick
April 29, 2022
Fast service and exceptional labor Customer service over phone is great. Inside people are always working phone is great. Inside people are always working More
by SHANTRA01
Employees Worked With
Other Employees :
Darla Brown, Chris Murray
April 28, 2022
On 12 April 2022, I made an appointment to have the oil changed and tires rotated on my 2020 Santa Fe. I dropped the car off early in the morning and never received word that it was finished - I had to ca changed and tires rotated on my 2020 Santa Fe. I dropped the car off early in the morning and never received word that it was finished - I had to call them. When I picked it up, I noticed that the tires weren't rotated because one of the rims is scuffed and that tire was still in its original location. I called Antwerpen and they said that I could schedule another appointment to have the tires rotated. I brought the Santa Fe in on 26 April 2022, dropped it off at 7:30 AM, and once again did not get a message when the car was ready. I picked it up late in the day and once again - tires were not rotated. Now I'm wondering if my oil was actually changed. I would have never expected this poor service from a Hyundai dealership. Fortunately, they didn't charge me for the oil change but I'm wondering if they are claiming to do the work and then just pocketing the reimbursement from Hyundai USA. Suffice it to say, I will never go back to Antwerpen Hyundai. More
by Scott McClure
Employees Worked With
Dawn Clay
April 27, 2022
I would love to provide HONOR in this DEALERSHIP when i go there with a anything they are ALWAYS EAGER AND WILLING TO HELP ME RESOLVE ANYTHING. THEY ARE A FAMILY AND WILLING TO HELP ME WITH ANY MATTER. go there with a anything they are ALWAYS EAGER AND WILLING TO HELP ME RESOLVE ANYTHING. THEY ARE A FAMILY AND WILLING TO HELP ME WITH ANY MATTER. Attention Mr. Maurice Mitchell And Tyrone , Greg and Brenda I must say anytime I have issue whether I go to any one of them They make I am taken care and Must can not forget my Finance person lady she is PHENOMENAL The Entire Team here at this LOCATION IS JUST MORE THAN SALES PERSONS THEY TREAT ME A FAMILY AND THIS LOCATION IS MORE THAN FAMILY ORIENTED I AM SOOO GRATEFUL TO BE A PART OF THEM.... I MUST GIVE PHENOMENAL KUDOS TO THE YOUNG MAN WHO WORKS ON MY CAR IN SERVICE EVERY TIME I CAN SAY HEY I AM NERVOUSE CAN YOU LOOK AT THAT AND HE WILL SAY MS HART YOUR CAR IF JUST FINE....... THANK YOU TO HIM... PLEASE LOOK AT THE PAPERWORK AND SEE HIS NAME CAN NOT REMEMBER HIS NAME BUT HE IS THE ONLY ONE THAT WORKS ON MY CAR IN SERVICE AND MAKES SURE AS 1ST TIME OWNER OF A CAR IN 30 YEARS MY CAR IS DOING WELL...... . THANK YOU ALL SOOO MUCH THIS LOCATION NEED KUDOS ALL ACROSS ANTWERPIN...... THANK YOU ALL More
by samanthahart780
Employees Worked With
Other Employees :
Darla Brown, Gregory Freed
April 27, 2022
I scheduled my appointment for a specific repair. Kept my car ALL day only to inform me the part needs to be ordered. But, you knew what needed to be done before I brought my car in. So why would yo Kept my car ALL day only to inform me the part needs to be ordered. But, you knew what needed to be done before I brought my car in. So why would you schedule my appointment if you don't have the part. You knew what needed to be done before I brought my car in. Wasted a whole day thank you More
by gasquebrian
Employees Worked With
Dawn Clay
