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Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Time
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1,215 Reviews of Antwerpen Hyundai Catonsville - Service Center
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August 27, 2022
Came in with a problem and found out it was more. Walked through with the service manager and we figured out a process. Was super happy with communication and over the top service. Walked through with the service manager and we figured out a process. Was super happy with communication and over the top service. More
by philharris1208
Verified CustomerEmployees Worked With
Went in to see Rick, Rick was out
August 25, 2022
At the the end of my service I was presented with a bill. I advised the cashier that I should not have a bill as oil changes are included in my monthly car payment. She proceeded to say there wasn’t anything I advised the cashier that I should not have a bill as oil changes are included in my monthly car payment. She proceeded to say there wasn’t anything she could do about it. She directed me to the service check in area where the gentleman there advised the same and he also stated I only had a specific number of oil changes under the plan. I began to explain if that was the case how come my car payments were still the same. He advised I would need to speak to finance. At this time a young lady working in the service center advised that there was another system that should be looked at. She looked there and found what was needed to correct the bill. The gentleman never apologized. He went got an updated copy of the bill and just handed it to me. It would be ideal that all employees working in the service center understand where and when to utilize the other system to find maintenance plans that are being paid for by customers. I also think Recognizing when an error has been made and showing some sort of empathy to the customer would be a good customer service too. It’s unfortunate that my last two visits to the service center have not been ideal. I have been a Catonsville Hyundai customer since 2008. More
by Hundai3
Employees Worked With
Service Center
August 22, 2022
Fixed a mystery problem that another dealership had failed to fix three times. They listened to me, diagnosed the issue, confirmed the diagnosis with a test drive, and fixed the problem quickly. 5 sta failed to fix three times. They listened to me, diagnosed the issue, confirmed the diagnosis with a test drive, and fixed the problem quickly. 5 stars are well deserved! More
by vsted1964
Employees Worked With
Patrick
August 20, 2022
A problem with my vehicle was finally resolved. The wait time, however, was quite long. I understand because of the number of customers and the shortage of mechanics. The wait time, however, was quite long. I understand because of the number of customers and the shortage of mechanics. More
by Phillip.brown459
Employees Worked With
Service department
August 19, 2022
The wait time 4 a oil change is terrible I don't know if u need more help or what the last 2 times I've been their it's been awful I was their bout 2 months ago , got their bout 10 am an didn't leave t if u need more help or what the last 2 times I've been their it's been awful I was their bout 2 months ago , got their bout 10 am an didn't leave til almost 430 for a recall on my car This is unacceptable yesterday my appt was 1045 I was there on time an didn't leave til 130 A oil change takes bout 20 mins to a half hour what is really going on More
by SHARONCOUSER57
Employees Worked With
Service dept
August 16, 2022
Great customer service awesome wait time and they were professional with calling me back with the issues they found I totally would recommend professional with calling me back with the issues they found I totally would recommend More
by blacpoe1970
Employees Worked With
Service center
August 16, 2022
Excellent services. Good customer service and friendly environment also better with service time delivery and ofcourse I love your coffee dispenser💪🏼💪🏼💪🏼 Good customer service and friendly environment also better with service time delivery and ofcourse I love your coffee dispenser💪🏼💪🏼💪🏼 More
by OLAUGO1
August 15, 2022
car was towed to the dealership. I was away on a trip, but Ms. Parks kept my family up to date on the problems and repair. When I returned and the car was ready, I was notified in I was away on a trip, but Ms. Parks kept my family up to date on the problems and repair. When I returned and the car was ready, I was notified in a timely manner. The repair was not charged to me so I was extra happy. !!! More
by MARYANN.CRESWELL
Employees Worked With
Dreanna Parks
